Mac repair software

[technomad]

Just started a new job at a repair shop and I don't have much experience with fixing Macs on the software side. Could y'all recommend some good resources/software for diagnostics and fixing things?

[heli1337]

6 minutes ago, technomad said:

Just started a new job at a repair shop and I don't have much experience with fixing Macs on the software side. Could y'all recommend some good resources/software for diagnostics and fixing things?

https://www.makeuseof.com/tag/free-mac-tools-fix-problems/

[Slottr]

They're not training you?

[technomad]

I started right before the head tech's vacation, and it's a cell phone repair shop that's recently expanded into IT support. I'm pretty familiar on the Windows side, I just wasn't sure what the best tools for Mac are. Tomorrow I have an appointment with someone that has a "slow" MacBook, and I didn't want to just start Googling things right in front of a customer.

[remmy_]

take this day to study should help probably maybe not sure

[Electronics Wizardy]

32 minutes ago, technomad said:

I started right before the head tech's vacation, and it's a cell phone repair shop that's recently expanded into IT support. I'm pretty familiar on the Windows side, I just wasn't sure what the best tools for Mac are. Tomorrow I have an appointment with someone that has a "slow" MacBook, and I didn't want to just start Googling things right in front of a customer.

The slow macbook is the same as windows. Get a ssd if you can, and stop programs that don't need to be running.

[technomad]

Thanks for the help everyone. I don't know the model so I'm not sure if an ssd upgrade is possible for them. Based on what I found it sounds like their drive could be almost full and CleanMyMac seems to work for a lot of people. I would't be surprised if they don't have much RAM on an older computer as well.

[BondiBlue]

6 hours ago, technomad said:

Thanks for the help everyone. I don't know the model so I'm not sure if an ssd upgrade is possible for them. Based on what I found it sounds like their drive could be almost full and CleanMyMac seems to work for a lot of people. I would't be surprised if they don't have much RAM on an older computer as well.

If it's a Mac with a mechanical hard drive then it certainly can be upgraded to an SSD.

[BondiBlue]

37 minutes ago, Dolgan said:

To be honest, I do not advise you to repair Apple devices. There are a lot of problems and unnecessary work with Apple products. To begin with, to disassemble the Mac device itself, you need at least five different screwdrivers because Apple specifically made the disassembly of their devices more difficult. Also, replacing spare parts for any mac device will cost about the same amount as a new device. Therefore, it is often cheaper to buy a new mac device than to repair the old one. Do not think that I hate Apple. In my opinion, they make very high-quality devices. I just don't like their policy towards apple repairs. Not everyone can afford to buy a new device every six months. Why make repairs so expensive?

That's just silly. Yes, a lot of Apple devices are hard to repair (newer ones especially), but that doesn't mean older, more repair-friendly devices are still being used. 

[Roswell]

On 8/10/2021 at 8:34 PM, technomad said:

I started right before the head tech's vacation, and it's a cell phone repair shop that's recently expanded into IT support. I'm pretty familiar on the Windows side, I just wasn't sure what the best tools for Mac are. Tomorrow I have an appointment with someone that has a "slow" MacBook, and I didn't want to just start Googling things right in front of a customer.

If you don't even have a basic understanding of Macs, you shouldn't be working on them, let alone charging money for it.

 

Diagnosing Macs and fixing them beyond simple stuff requires knowledge of how *nix operates and familiarity with *nix terminal. Also, you should absolutely not use CleanMyMac, ever. It's junkware and causes numerous issues, just Google it.