6800 XT failing under stress and benchmarks

[shorty35424]

Hello all,

 

I have a brand new 6800 XT that I have upgraded to. Everything functioned perfectly before with a 1080 Ti. Now after the upgrade it stutters and eventually fails when running and kind of game or benchmark. Sometimes it totally dies to a black screen, other times it just says the benchmark (GFX) was "Canceled". 

 

My specs: 5900x, 32gb ram, X570 Gaming MOBO, Seasonic 750FM

 

I'm a bit of a beginner here so please let me know what would be helpful to diagnose the issue here. I have MSI afterburner so I can post any information that is relevent when it crashes. Willing to do whatever, it was such a hassle to get this card so I'm pretty disappointed. Would be a bummer if I have to RMA it.

 

Thanks Everyone!

[Pixelfie]

What PSU? Can you check what temps it hits when it crashes?

[shorty35424]

2 minutes ago, Pixelfie said:

What PSU? Can you check what temps it hits when it crashes?

Sorry, meant to include that. It's a seasonic 750FM. 

 

It was making it to 62 C before crashing. Something of note, the fan speed was hitting "24" when it crashed, which I think is a percentage? So the fans never even make it past a quarter of their max.

[Pixelfie]

12 minutes ago, shorty35424 said:

Sorry, meant to include that. It's a seasonic 750FM. 

 

It was making it to 62 C before crashing. Something of note, the fan speed was hitting "24" when it crashed, which I think is a percentage? So the fans never even make it past a quarter of their max.

The reason it only goes to 24% is that it doesn't need to go higher. 62c is great under load. Try underclocking the GPU in AMD's control panel. If that makes it stable you can add voltage (which I don't recommend because it can damage the card). Still it shouldn't be like that and if the underclock works you will have to RMA it...

[shorty35424]

2 minutes ago, Pixelfie said:

The reason it only goes to 24% is that it doesn't need to go higher. 62c is great under load. Try underclocking the GPU in AMD's control panel. If that makes it stable you can add voltage (which I don't recommend because it can damage the card). Still it shouldn't be like that and if the underclock works you will have to RMA it...

Oh ok, was wondering that about the fans, makes sense. Ok I'll give that a try.

 

I'm not sure if you have any experience with this but I figure I'll ask here... If I RMA it there is no chance they send a new card for me switch it out with first... right? This is work computer as well and it won't work without the GPU from what I understand.

[Pixelfie]

2 minutes ago, shorty35424 said:

Oh ok, was wondering that about the fans, makes sense. Ok I'll give that a try.

 

I'm not sure if you have any experience with this but I figure I'll ask here... If I RMA it there is no chance they send a new card for me switch it out with first... right? This is work computer as well and it won't work without the GPU from what I understand.

Depends what manufacturer you bought it from. Some will instantly replace it, some will repair. With the repair some will give a GPU to use in the mean time and some won't. I currently have an RTX 2060 from the store while waiting for my old GPU to be fixed. If you say you need the GPU for work they will probably give something else for the time being.

[shorty35424]

1 minute ago, Pixelfie said:

Depends what manufacturer you bought it from. Some will instantly replace it, some will repair. With the repair some will give a GPU to use in the mean time and some won't. I currently have an RTX 2060 from the store while waiting for my old GPU to be fixed. If you say you need the GPU for work they will probably give something else for the time being.

That would be amazing. I got it direct from AMD so we'll see.

[Mister Woof]

Did you DDU before upgrading?

[GamerDude]

5 hours ago, Mister Woof said:

Did you DDU before upgrading?

It seems a good number of GPU upgraders tend to forget this. When swapping out cards from different companies (AMD, nVidia) or simply upgrading cards from same company (AMD to AMD, nVidia to nVidia), it's always better to err on side of safety by running DDU first, before shutting down system to swap out the cards.

 

Even when I'd swapped out my Vega64 to the 6900 XT, I'd run AMDCleanuputility (AMD's own sorta DDU) to wipe all traces of previous driver before shutting down and swapping out the cards. nVidia has this tab for 'Clean Install' and I think many misunderstand what it means (or at least, I think so), they believe it means wiping out all traces of previous driver (like DDU) but it does not.

 

From my understanding, 'Clean Install' means that all previous GPU setting would get cleaned so you start anew. To thoroughly clean a system of all traces of previous driver, run AMD Cleanuputility (for AMD only) or DDU (both AMD and nVidia).

[Bobbysixjp]

Have you overclocked the card at all?

[shorty35424]

On 6/14/2021 at 10:03 PM, GamerDude said:

It seems a good number of GPU upgraders tend to forget this. When swapping out cards from different companies (AMD, nVidia) or simply upgrading cards from same company (AMD to AMD, nVidia to nVidia), it's always better to err on side of safety by running DDU first, before shutting down system to swap out the cards.

 

Even when I'd swapped out my Vega64 to the 6900 XT, I'd run AMDCleanuputility (AMD's own sorta DDU) to wipe all traces of previous driver before shutting down and swapping out the cards. nVidia has this tab for 'Clean Install' and I think many misunderstand what it means (or at least, I think so), they believe it means wiping out all traces of previous driver (like DDU) but it does not.

 

From my understanding, 'Clean Install' means that all previous GPU setting would get cleaned so you start anew. To thoroughly clean a system of all traces of previous driver, run AMD Cleanuputility (for AMD only) or DDU (both AMD and nVidia).

Sorry I was not aware of this! I thought it was ok to swap cards considering everything was recognized ok, it just seemed to be failing under load. I'll give this a try when I have a minute, thanks!

[GamerDude]

10 minutes ago, shorty35424 said:

Sorry I was not aware of this! I thought it was ok to swap cards considering everything was recognized ok, it just seemed to be failing under load. I'll give this a try when I have a minute, thanks!

Before running DDU, make sure that it does not allow Windows to download a driver in the 'Settings' tab, or you can have the new driver saved in your rig. You can either disconnect your LAN cable, or disable WiFi, before running DDU, run DDU in 'Safe Mode'.

 

Upon restart, run Adrenalin driver installation, and you may have to restart after this. Then, let's see where you land after this.

 

Edit - Oh yeah, before running DDU, there is a tab for Video/Audio and you should choose Video, see if nVidia is still there, if it is, run DDU to uninstall whatever that's left. I believe there should be some leftover nVidia driver there that may need to be wiped off before uninstalling AMD driver. I'm not sure about this though as I've always used AMDCleanuputility or DDU to delete all traces of a previous driver before swapping out the cards.