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Dell Vostro 15 3100/3500 RAM Upgrade

Kuala97
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Hello,

We have two of these laptops with us, both are struggling to run and manage resources when running AutoCAD, mostly hanging on random actions. I have had a nightmare identifying these laptops, the sticker on the body states it's a Vostro 15 3100 but system info shows Vostro 3500. I ran the crucial upgrade assistant and discovered that it has a max RAM cap of 8GB?! The Vostros we have are the i5 variant, that may have influence on the cap but I have no idea?

Is it stupid to try and fit another 8GB in? it has a free slot.

How can I find the exact model we have in our hands? The bottom only has a serial number, when googled brings up irrelevant searches. Physical sticker and sysinfo are in conflict.
 

Side question, what determines RAM caps? Is it the memory chips on the mobo capping out their lanes?

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