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A history of critical errors with my RX 5700 XT

Hey guys,

I'm still struggling with an RX 5700 XT I bought back in October (was brand new, not used) and the issues would vary based on the port the GPU's connected to. I tried to RMA it but I couldn't get a new model from the store because of policies and instead they sent it to the manufacturers, ASROCK, who assured them that the GPU was "fine" (that's not the case). I bought a new PC case (because they assumed it had to do something with the air flow) and a much powerful PSU (750 Watts) and the issues still exist.

- When connected to the DP port, it had random artifacts and black screens during long game sessions

- When connected to the HDMI port, it had random green screens and would lose signal with the monitor when the PC goes to sleep mode.

Keep in mind, my PC never turned itself off or restarted from these issues.

- I tried to detect my recent issue with Event Viewer and only found issues related to the HyperX Cloud 2 I have as a headset.

- With recent drivers (21.3.1), I would get driver timeouts from Radeon Software's Bug Report tool, even on apps like Adobe Premiere Pro

So, I'm wondering, what should I do with my GPU? Would getting it repaired by a third-party service help? I feel like the manufacturers didn't take proper measures in order to find out the problem and I can't wait 2 months for a plain and simple answer with no issues resolved. I assumed that these were driver issues in the beginning and I updated and downgraded drivers several times with the clean install option Radeon Software provides always on. I can't risk 2 months without access to a PC because I'm on my first job as a video editor and I have online lectures that I have to be online at all times to work on.

I've also updated my chipset drivers and BIOS

Would undervolting help? I don't want to touch these options because I fear I might ruin the GPU any further. Before you go judgmental, I'm not a hardware expert by any means.

GPU: AMD Radeon RX 5700 XT Phantom Gaming D 8G OC

CPU:AMD Ryzen 5 2600 (stock settings)

RAM:1x 16GB DDR4, 3200MHz, Kingston HyperX FURY Black, HX432C16FB3/16, 1.35 V

Monitor: Acer - ED242QRA, 23.6", 144Hz, 4 ms, FreeSync, curved

MOBO:ASROCK B450M DS3H

I seriously need your help, because I instantly regret getting this GPU and I'm planning to no longer buy any AMD GPUs in the future based on that waste of 500 Euros .

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To clarify, my GPU never overheated and it barely gets to 80 degrees on a heavy load. 

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Did you try using DDU?

Display driver uninstaller

My PCs: Desky | Beddie | Miney | Benchie

Things I need help with: (nothing at the moment)

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none atm

I hate Intel's pricing, Ryzen's weird quirks, Nvidia's pricing, and Radeon GPUs in general

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Products I like:

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Sony Xperia Z1 / Z2 / 10 ii, Asus Strix 970 / 1070, Samsung SSD, WD HDD, Corsair PSUs (AX, RM, CX(grey)), GeForce GPU, NZXT N450/S340, be quiet! Coolers, G.Skill Trident RAM, Logitech M525, Logitech G440, Razer Deathadder Elite

Products I hate:

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Xperia Z3, XiaoMi 5c, Radeon GPUs, Razer Audio Products, any bloatwares

Companies I absolutely adore: (and hope it stays that way)

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be quiet! - sent me AM4 mounting for my DRP3 even though it's way past the timeframe stated, no questions asked

Corsair - very good RMA experience, absolutely recommend

Companies I hate:

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Nvidia, Intel, Apple, TMT (Thundermatch, a retailer)

Personal Blacklisted Companies:

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Acer: shit tier quality products, shit tier customer service thus far, they "tried" to solve my issue but they arent really doing anything but delaying and delaying. (on-going case since July)

Gigabyte: horrible customer service (gigabyte had literally 0 customer service, asked me to go to retailer with NO WAY to email them about a question) but at least they fixed my shit in ONE MONTH (would probably take me 1 hour to fix if they let me email them)

XiaoMi Phones: built like a tank but the software is buggy as all hell

Seagate HDD: had too many dead seagate drives

Kingston SSD: 300V controller swap thingy

Razer (except their mouse)

Remember, just because I had good/bad experiences with these companies/product, doesn't mean you will have similar experiences too. I would still recommend these products if they made sense for your needs, but I'll add a disclaimer of my experience if it's relevant. Feel free to DM me asking why they are where they are.

 

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One thing that comes to mind, just to completely rule out a software issue is to reinstall Windows. It seems that it is the only thing that you haven't done so far. Also, which exactly 750W power supply do you have Undervolting is not going to ruin your graphics card, but you need to be careful as it may make your card unstable. 

CPU: AMD Ryzen 9 - 3900x @ 4.4GHz with a Custom Loop | MBO: ASUS Crosshair VI Extreme | RAM: 4x4GB Apacer 2666MHz overclocked to 3933MHz with OCZ Reaper HPC Heatsinks | GPU: PowerColor Red Devil 6900XT | SSDs: Intel 660P 512GB SSD and Intel 660P 1TB SSD | HDD: 2x WD Black 6TB and Seagate Backup Plus 8TB External Drive | PSU: Corsair RM1000i | Case: Cooler Master C700P Black Edition | Build Log: here

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1 minute ago, Moonzy said:

Did you try using DDU?

Display driver uninstaller

I haven't but I've used Radeon software's clean install option, which acts the same way AFAIK.

 

Will do, if it's any different.  

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Just now, Analog said:

One thing that comes to mind, just to completely rule out a software issue is to reinstall Windows. It seems that it is the only thing that you haven't done so far. Also, which exactly 750W power supply do you have 

i reinstalled my Windows back in October when the issues began, but they came back.

 

My PSU is Cougar XTC 750

 

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2 minutes ago, OverheaDepressed said:

My PSU is Cougar XTC 750

If you reinstalled Windows completely, but the issue came back, I really don't think that it can be a software issue. It is most likely hardware related. Before the 5700XT did you have another graphics card in your system? Was the computer working fine with it?

 

That  Cougar XTC 750 power supply is quite an entry level unit. Do you have the possibility to test with a different unit that is higher quality? 

CPU: AMD Ryzen 9 - 3900x @ 4.4GHz with a Custom Loop | MBO: ASUS Crosshair VI Extreme | RAM: 4x4GB Apacer 2666MHz overclocked to 3933MHz with OCZ Reaper HPC Heatsinks | GPU: PowerColor Red Devil 6900XT | SSDs: Intel 660P 512GB SSD and Intel 660P 1TB SSD | HDD: 2x WD Black 6TB and Seagate Backup Plus 8TB External Drive | PSU: Corsair RM1000i | Case: Cooler Master C700P Black Edition | Build Log: here

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2 minutes ago, Analog said:

If you reinstalled Windows completely, but the issue came back, I really don't think that it can be a software issue. It is most likely hardware related. Before the 5700XT did you have another graphics card in your system? Was the computer working fine with it?

 

That  Cougar XTC 750 power supply is quite an entry level unit. Do you have the possibility to test with a different unit that is higher quality? 

I only reinstalled my Windows and kept my hard drive with important files, could it be because of that? 

 

I had an RX 580 8 GB GPU that was working completely fine with no hardware or driver issues at all, but I was seeking a better upgrade for more frames.

 

I can't test with a higher quality PSU, unfortunately. 

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1 minute ago, OverheaDepressed said:

I only reinstalled my Windows and kept my hard drive with important files, could it be because of that? 

 

I had an RX 580 8 GB GPU that was working completely fine with no hardware or driver issues at all, but I was seeking a better upgrade for more frames.

 

I can't test with a higher quality PSU, unfortunately. 

Do you have two separate drives, one for Windows, another for the other stuff, or is it all on a single drive that is partitioned. If it is the former, then your second physical drive should have no impact on the operation of Windows. 

 

The RX 580 consumes a lot less power than a 5700XT. While your power supply was able to handle that card it simply might not be able to power a 5700XT properly. Cheaper power supplies are cheap for a reason. If you live in a region where you can leverage the 14-day return period, I would suggest to get something like the Corsair RM750x and seeing if the issue gets resolved. Worst case scenario, you return the new power supply and get your money back. 

CPU: AMD Ryzen 9 - 3900x @ 4.4GHz with a Custom Loop | MBO: ASUS Crosshair VI Extreme | RAM: 4x4GB Apacer 2666MHz overclocked to 3933MHz with OCZ Reaper HPC Heatsinks | GPU: PowerColor Red Devil 6900XT | SSDs: Intel 660P 512GB SSD and Intel 660P 1TB SSD | HDD: 2x WD Black 6TB and Seagate Backup Plus 8TB External Drive | PSU: Corsair RM1000i | Case: Cooler Master C700P Black Edition | Build Log: here

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1 minute ago, Analog said:

Do you have two separate drives, one for Windows, another for the other stuff, or is it all on a single drive that is partitioned. If it is the former, then your second physical drive should have no impact on the operation of Windows. 

 

The RX 580 consumes a lot less power than a 5700XT. While your power supply was able to handle that card it simply might not be able to power a 5700XT properly. Cheaper power supplies are cheap for a reason. If you live in a region where you can leverage the 14-day return period, I would suggest to get something like the Corsair RM750x and seeing if the issue gets resolved. Worst case scenario, you return the new power supply and get your money back. 

I have an SSD with just Windows 10 installed. I have another drive which is for video games, apps and other files. 

 

Will consider that, thank you. 

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1 minute ago, OverheaDepressed said:

I have an SSD with just Windows 10 installed. I have another drive which is for video games, apps and other files. 

 

Will consider that, thank you. 

Then drive-wise you should be fine. I believe that is the source of the issue. 

 

When you sent the card back to ASRock, I can assure you they didn't test it with the same components that you have in your system. The premise behind replacing the power supply is to see whether a better quality unit is going to do the trick, as currently this part is the weakest link in your build, which otherwise is quite good. 

CPU: AMD Ryzen 9 - 3900x @ 4.4GHz with a Custom Loop | MBO: ASUS Crosshair VI Extreme | RAM: 4x4GB Apacer 2666MHz overclocked to 3933MHz with OCZ Reaper HPC Heatsinks | GPU: PowerColor Red Devil 6900XT | SSDs: Intel 660P 512GB SSD and Intel 660P 1TB SSD | HDD: 2x WD Black 6TB and Seagate Backup Plus 8TB External Drive | PSU: Corsair RM1000i | Case: Cooler Master C700P Black Edition | Build Log: here

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you sohuld completely wipe all the files andf reinstall wiundows

QUOTE ME  FOR ANSWER.

 

Main PC:

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|Ryzen 7 3700x, OC to 4.2ghz @1.3V, 67C, or 4.4ghz @1.456V, 87C || Asus strix 5700 XT, +50 core, +50 memory, +50 power (not a great overclocker) || Asus Strix b550-A || G.skill trident Z Neo rgb 32gb 3600mhz cl16-19-19-19-39, oc to 3733mhz with the same timings || Cooler Master ml360 RGB AIO || Phanteks P500A Digital || Thermaltake ToughPower grand RGB750w 80+gold || Samsung 850 250gb and Adata SX 6000 Lite 500gb || Toshiba 5400rpm 1tb || Asus Rog Theta 7.1 || Asus Rog claymore || Asus Gladius 2 origin gaming mouse || Monitor 1 Asus 1080p 144hz || Monitor 2 AOC 1080p 75hz || 

Test Rig.

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Ryzen 5 3400G || Gigabyte b450 S2H || Hyper X fury 2x4gb 2666mhz cl 16 ||Stock cooler || Antec NX100 || Silverstone essential 400w || Transgend SSD 220s 480gb ||

Just Sold

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| i3 9100F || Msi Gaming X gtx 1050 TI || MSI Z390 A-Pro || Kingston 1x16gb 2400mhz cl17 || Stock cooler || Kolink Horizon RGB || Corsair CV 550w || Pny CS900 120gb ||

 

Tier lists for building a PC.

 

Motherboard tier list. Tier A for overclocking 5950x. Tier B for overclocking 5900x, Tier C for overclocking 5800X. Tier D for overclocking 5600X. Tier F for 4/6 core Cpus at stock. Tier E avoid.

(Also case airflow matter or if you are using Downcraft air cooler)

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Gpu tier list. Rtx 3000 and RX 6000 not included since not so many reviews. Tier S for Water cooling. Tier A and B for overcloking. Tier C stock and Tier D avoid.

( You can overclock Tier C just fine, but it can get very loud, that is why it is not recommended for overclocking, same with tier D)

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Psu tier List. Tier A for Rtx 3000, Vega and RX 6000. Tier B For anything else. Tier C cheap/IGPU. Tier D and E avoid.

(RTX 3000/ RX 6000 Might run just fine with higher wattage tier B unit, Rtx 3070 runs fine with tier B units)

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Cpu cooler tier list. Tier 1&2 for power hungry Cpus with Overclock. Tier 3&4 for overclocking Ryzen 3,5,7 or lower power Intel Cpus. Tier 5 for overclocking low end Cpus or 4/6 core Ryzen. Tier 6&7 for stock. Tier 8&9 Ryzen stock cooler performance. Do not waste your money!

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Storage tier List. Tier A for Moving files/  OS. Tier B for OS/Games. Tier C for games. Tier D budget Pcs. Tier E if on sale not the worst but not good.

(With a grain of salt, I use tier C for OS myself)

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Case Tier List. Work In Progress. Most Phanteks airflow series cases already done!

Ask me anything :)

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