A history of critical errors with my RX 5700 XT

[OverheaDepressed]

Hey guys,

I'm still struggling with an RX 5700 XT I bought back in October (was brand new, not used) and the issues would vary based on the port the GPU's connected to. I tried to RMA it but I couldn't get a new model from the store because of policies and instead they sent it to the manufacturers, ASROCK, who assured them that the GPU was "fine" (that's not the case). I bought a new PC case (because they assumed it had to do something with the air flow) and a much powerful PSU (750 Watts) and the issues still exist.

- When connected to the DP port, it had random artifacts and black screens during long game sessions

- When connected to the HDMI port, it had random green screens and would lose signal with the monitor when the PC goes to sleep mode.

Keep in mind, my PC never turned itself off or restarted from these issues.

- I tried to detect my recent issue with Event Viewer and only found issues related to the HyperX Cloud 2 I have as a headset.

- With recent drivers (21.3.1), I would get driver timeouts from Radeon Software's Bug Report tool, even on apps like Adobe Premiere Pro

So, I'm wondering, what should I do with my GPU? Would getting it repaired by a third-party service help? I feel like the manufacturers didn't take proper measures in order to find out the problem and I can't wait 2 months for a plain and simple answer with no issues resolved. I assumed that these were driver issues in the beginning and I updated and downgraded drivers several times with the clean install option Radeon Software provides always on. I can't risk 2 months without access to a PC because I'm on my first job as a video editor and I have online lectures that I have to be online at all times to work on.

I've also updated my chipset drivers and BIOS

Would undervolting help? I don't want to touch these options because I fear I might ruin the GPU any further. Before you go judgmental, I'm not a hardware expert by any means.

GPU: AMD Radeon RX 5700 XT Phantom Gaming D 8G OC

CPU:AMD Ryzen 5 2600 (stock settings)

RAM:1x 16GB DDR4, 3200MHz, Kingston HyperX FURY Black, HX432C16FB3/16, 1.35 V

Monitor: Acer - ED242QRA, 23.6", 144Hz, 4 ms, FreeSync, curved

MOBO:ASROCK B450M DS3H

I seriously need your help, because I instantly regret getting this GPU and I'm planning to no longer buy any AMD GPUs in the future based on that waste of 500 Euros .

[OverheaDepressed]

To clarify, my GPU never overheated and it barely gets to 80 degrees on a heavy load. 

[Moonzy]

Did you try using DDU?

Display driver uninstaller

[Analog]

One thing that comes to mind, just to completely rule out a software issue is to reinstall Windows. It seems that it is the only thing that you haven't done so far. Also, which exactly 750W power supply do you have Undervolting is not going to ruin your graphics card, but you need to be careful as it may make your card unstable. 

[OverheaDepressed]

1 minute ago, Moonzy said:

Did you try using DDU?

Display driver uninstaller

I haven't but I've used Radeon software's clean install option, which acts the same way AFAIK.

 

Will do, if it's any different.  

[OverheaDepressed]

Just now, Analog said:

One thing that comes to mind, just to completely rule out a software issue is to reinstall Windows. It seems that it is the only thing that you haven't done so far. Also, which exactly 750W power supply do you have 

i reinstalled my Windows back in October when the issues began, but they came back.

 

My PSU is Cougar XTC 750

 

[Analog]

2 minutes ago, OverheaDepressed said:

My PSU is Cougar XTC 750

If you reinstalled Windows completely, but the issue came back, I really don't think that it can be a software issue. It is most likely hardware related. Before the 5700XT did you have another graphics card in your system? Was the computer working fine with it?

 

That  Cougar XTC 750 power supply is quite an entry level unit. Do you have the possibility to test with a different unit that is higher quality? 

[OverheaDepressed]

2 minutes ago, Analog said:

If you reinstalled Windows completely, but the issue came back, I really don't think that it can be a software issue. It is most likely hardware related. Before the 5700XT did you have another graphics card in your system? Was the computer working fine with it?

 

That  Cougar XTC 750 power supply is quite an entry level unit. Do you have the possibility to test with a different unit that is higher quality? 

I only reinstalled my Windows and kept my hard drive with important files, could it be because of that? 

 

I had an RX 580 8 GB GPU that was working completely fine with no hardware or driver issues at all, but I was seeking a better upgrade for more frames.

 

I can't test with a higher quality PSU, unfortunately. 

[Analog]

1 minute ago, OverheaDepressed said:

I only reinstalled my Windows and kept my hard drive with important files, could it be because of that? 

 

I had an RX 580 8 GB GPU that was working completely fine with no hardware or driver issues at all, but I was seeking a better upgrade for more frames.

 

I can't test with a higher quality PSU, unfortunately. 

Do you have two separate drives, one for Windows, another for the other stuff, or is it all on a single drive that is partitioned. If it is the former, then your second physical drive should have no impact on the operation of Windows. 

 

The RX 580 consumes a lot less power than a 5700XT. While your power supply was able to handle that card it simply might not be able to power a 5700XT properly. Cheaper power supplies are cheap for a reason. If you live in a region where you can leverage the 14-day return period, I would suggest to get something like the Corsair RM750x and seeing if the issue gets resolved. Worst case scenario, you return the new power supply and get your money back. 

[OverheaDepressed]

1 minute ago, Analog said:

Do you have two separate drives, one for Windows, another for the other stuff, or is it all on a single drive that is partitioned. If it is the former, then your second physical drive should have no impact on the operation of Windows. 

 

The RX 580 consumes a lot less power than a 5700XT. While your power supply was able to handle that card it simply might not be able to power a 5700XT properly. Cheaper power supplies are cheap for a reason. If you live in a region where you can leverage the 14-day return period, I would suggest to get something like the Corsair RM750x and seeing if the issue gets resolved. Worst case scenario, you return the new power supply and get your money back. 

I have an SSD with just Windows 10 installed. I have another drive which is for video games, apps and other files. 

 

Will consider that, thank you. 

[Analog]

1 minute ago, OverheaDepressed said:

I have an SSD with just Windows 10 installed. I have another drive which is for video games, apps and other files. 

 

Will consider that, thank you. 

Then drive-wise you should be fine. I believe that is the source of the issue. 

 

When you sent the card back to ASRock, I can assure you they didn't test it with the same components that you have in your system. The premise behind replacing the power supply is to see whether a better quality unit is going to do the trick, as currently this part is the weakest link in your build, which otherwise is quite good. 

[SavageNeo]

you sohuld completely wipe all the files andf reinstall wiundows