AMD drivers crashing

[CuelmsiV]

Hello. I have MSI Radeon r9 390 and for a few weeks now i have a problem with drivers or i think that they are the cause. It started with my monitors just going black when playing, pc was still on and i had to restart it. I thought it was something with my gpu so i took it out cleared a bit and then put back inside (i've read that this might help if its something with power management) and then the problem stopped for a while and everything was ok since one week ago. Now the problem returned and it is even worse now my display is going black whenever it wants it seems like. I've noticed that most of the time it goes black whenever i play certain games but sometimes it just goes black when i'm just watching a stream or something. But now i sometimes get the error that "Driver timeout has occurred on my system" so i started to reinstall drivers with the revert back to fabric settings checked but that did not help. Is it a driver related issue or hardware issue with gpu or both?

[Vishera]

Uninstall the driver with Display Driver Uninstaller:

https://www.guru3d.com/files-details/display-driver-uninstaller-download.html

Then Install Radeon Software Adrenalin Edition 18.11.1 (I know it's old,but it's stable,and only for testing purposes):

• Radeon Software Adrenalin Edition 18.11.1 Driver for Windows® 10 64-bit
• Radeon Software Adrenalin Edition 18.11.1 Driver for Windows® 7 64-bit

[CuelmsiV]

I did as you said, but the problem is the same on old drivers. I do not know what the issue is. Maybe i did something wrong while using DDU, but i removed all the drivers with exepction of the folder with drivers as it said that this is not recommended. Maybe i should do that or do you have any other ideas what it may be?

[GamerDude]

Why not try AMDCleanuputility from AMD themselves? I use it for my two AMD GPU rigs, so far so good.

[CuelmsiV]

So i tried AMDCleanuputility and installed the Radeon Software Adrenalin Edition 18.11.1 but the issue is still occurring. Whenever i lanuch FurMark to test if gpu can handle some stress it just crashes. Some games seem to work others do not. I'm really out of ideas at this point

[Mark Kaine]

4 hours ago, CuelmsiV said:

I did as you said, but the problem is the same on old drivers. I do not know what the issue is. Maybe i did something wrong while using DDU, but i removed all the drivers with exepction of the folder with drivers as it said that this is not recommended. Maybe i should do that or do you have any other ideas what it may be?

well did you use DDU in safe mode? 

 

And yes, it's best to leave everything at default,  even though some settings seem a bit weird especially if you have an amd cpu it might remove the chipset drivers, which ideally should be reinstalled afterwards. 

[Analog]

2 hours ago, CuelmsiV said:

So i tried AMDCleanuputility and installed the Radeon Software Adrenalin Edition 18.11.1 but the issue is still occurring. Whenever i lanuch FurMark to test if gpu can handle some stress it just crashes. Some games seem to work others do not. I'm really out of ideas at this point

 

If the issue only happens under load could be a hardware-related. Try bumping up the voltage of the card, while keeping the frequency the same. Alternatively you can manually underclock the card and keeping voltages the way they are. 

[Vishera]

2 hours ago, CuelmsiV said:

So i tried AMDCleanuputility and installed the Radeon Software Adrenalin Edition 18.11.1 but the issue is still occurring. Whenever i lanuch FurMark to test if gpu can handle some stress it just crashes. Some games seem to work others do not. I'm really out of ideas at this point

Try testing the GPU with GPUPI 3.3.3,Press Calculate then use the following settings:

32B HWbot GPU

choose your GPU in OpenCL GPU devices

Batch size: 20M

Reduction size: 512

Then press OK to start.

(Press cancel if a message about HPET appears)

 

Tell us if you get any errors while testing.

 

GPUPI 3.3.3 download page:

https://www.overclockers.at/news/gpupi-international-support-thread

[CuelmsiV]

12 hours ago, Mark Kaine said:

well did you use DDU in safe mode? 

 

And yes, it's best to leave everything at default,  even though some settings seem a bit weird especially if you have an amd cpu it might remove the chipset drivers, which ideally should be reinstalled afterwards. 

Yes i did use it in safe mode. I have intel cpu, i5 4690k to exact.

[CuelmsiV]

11 hours ago, Vishera said:

Try testing the GPU with GPUPI 3.3.3,Press Calculate then use the following settings:

32B HWbot GPU

choose your GPU in OpenCL GPU devices

Batch size: 20M

Reduction size: 512

Then press OK to start.

(Press cancel if a message about HPET appears)

 

Tell us if you get any errors while testing.

 

GPUPI 3.3.3 download page:

https://www.overclockers.at/news/gpupi-international-support-thread

So i lanuched itand got something like this in first few seconds of running the test.

When i lowered reduction size to 256 drivers crashed, screen went black for a second then came back with artifacts on screen.

 

[CuelmsiV]

11 hours ago, Analog said:

 

If the issue only happens under load could be a hardware-related. Try bumping up the voltage of the card, while keeping the frequency the same. Alternatively you can manually underclock the card and keeping voltages the way they are. 

I'm sorry but i do not really know how to do it. Is it something i do in BIOS?

[Mark Kaine]

Did you install the older software (Radeon Software Adrenalin Edition 18.11.1) as @Visherasuggests?

 

Cause drivers can be buggy and sometimes going back to older versions can fix issues. 

 

 

[CuelmsiV]

1 hour ago, Mark Kaine said:

Did you install the older software (Radeon Software Adrenalin Edition 18.11.1) as @Visherasuggests?

 

Cause drivers can be buggy and sometimes going back to older versions can fix issues. 

 

 

Yup, after using the AMDCleanuputility i installed exaclty this version of software and currently sitting on them. The issue still appears while i'm on this older version.

[Vishera]

4 hours ago, CuelmsiV said:

So i lanuched itand got something like this in first few seconds of running the test.

When i lowered reduction size to 256 drivers crashed, screen went black for a second then came back with artifacts on screen.

If you downclock the GPU,does it happen again?

[Mark Kaine]

18 minutes ago, CuelmsiV said:

Yup, after using the AMDCleanuputility i installed exaclty this version of software and currently sitting on them. The issue still appears while i'm on this older version.

Well I know it's annoying but you gotta get that one right...

DDU in safe mode  > make  sure your pc is offline > install that driver > reboot  > connect to internet > see if anything changes 

 

 

 

There's a reason people suggest DDU, that AMDcleanup thing doesn't actually remove everything (and can cause issues by itself) for example. 

 

PS: try downclock first though. 

 

The artifacting kinda sounds like hardware so maybe we can figure it out that way 

 

13 minutes ago, Vishera said:

If you downclock the GPU,does it happen again?

Should they downclock (or downvolt?) core and memory? 

 

I mean artifacts are often memory related, right?  Personally I'd just downclock both (and a little undervolt / lower voltage limit to 90 or so couldn't hurt either I guess)

[Vishera]

13 minutes ago, Mark Kaine said:

Should they downclock (or downvolt?) core and memory? 

 

Downclock both of them,and leave the voltage where it is now.

13 minutes ago, Mark Kaine said:

I mean artifacts are often memory related, right?  Personally I'd just downclock both (and a little undervolt / lower voltage limit to 90 or so can't hurt either, hah)

Not always,an unstable GPU can produce artifacts (but those are different types of artifacts).

You can replicate it by bumping the core clock to point where it doesn't crash but unstable enough for artifacting to occur (I recommend to test it in a 3D workload like a game).

[Mark Kaine]

11 minutes ago, Vishera said:

Not always,an unstable GPU can produce artifacts (but those are different types of artifacts).

You can replicate it by bumping the core clock to point where it doesn't crash but unstable enough for artifacting to occur (I recommend to test it in a 3D workload like a game).

Yeah, i know,  so far I only got it once,  too low voltage,  too high memory clocks... generally i use heaven for this stuff,  at 720p gives you a nice overview about everything else going on (gpuz, afterburner, hwinfo64)

 

13 minutes ago, Vishera said:

Downclock both of them,and leave the voltage where it is now.

Ah, ok figures, I was just asking because OP wasn't sure how to do that and I didn't want to suggest something wrong...

 

Eh, so core -25 and memory -100 in afterburner for a start?

[Zulu-Cheese-Alpha-IV]

Sell up & buy Nvidia.

[Vishera]

2 minutes ago, Mark Kaine said:

Eh, so core -25 and memory -100 in afterburner for a start?

-200 on the core, -100 on the memory.

I want to see if it's a stability issue of the card itself or an issue with the driver.

[CuelmsiV]

18 minutes ago, Vishera said:

-200 on the core, -100 on the memory.

I want to see if it's a stability issue of the card itself or an issue with the driver.

So i did what you said, -200 on the core and -100 on memory in afterburner, applied these settings and then launched GPUPI, at reduction size 512 same error as before and when i redcued it to 256 display went dark and never came back, had to restart the PC.

[Vishera]

3 minutes ago, CuelmsiV said:

So i did what you said, -200 on the core and -100 on memory in afterburner, applied these settings and then launched GPUPI, at reduction size 512 same error as before and when i redcued it to 256 display went dark and never came back, had to restart the PC.

I have another driver for you to try,it's very old but could be different with that one.

 

The AMD Catalyst™ 15.7.1 driver can be downloaded from the following links:

• AMD Catalyst 15.7.1 Driver for Windows 10 64-Bit
• AMD Catalyst 15.7.1 Driver for Windows 10 32-Bit
• AMD Catalyst 15.7.1 Driver for Windows 8.1 64-Bit
• AMD Catalyst 15.7.1 Driver for Windows 8.1 32-Bit
• AMD Catalyst 15.7.1 Driver for Windows 7 64-Bit
• AMD Catalyst 15.7.1 Driver for Windows 7 32-Bit

[CuelmsiV]

15 minutes ago, Vishera said:

I have another driver for you to try,it's very old but could be different with that one.

 

The AMD Catalyst™ 15.7.1 driver can be downloaded from the following links:

• AMD Catalyst 15.7.1 Driver for Windows 10 64-Bit
• AMD Catalyst 15.7.1 Driver for Windows 10 32-Bit
• AMD Catalyst 15.7.1 Driver for Windows 8.1 64-Bit
• AMD Catalyst 15.7.1 Driver for Windows 8.1 32-Bit
• AMD Catalyst 15.7.1 Driver for Windows 7 64-Bit
• AMD Catalyst 15.7.1 Driver for Windows 7 32-Bit

So do i uninstall everything with DDU and select delete folder "AMD" with all the drivers in it (it says there that this is not recommended)? So basically leave everything as default in DDU?

[Vishera]

3 minutes ago, CuelmsiV said:

So do i uninstall everything with DDU and select delete folder "AMD" with all the drivers in it (it says there that this is not recommended)? So basically leave everything as default in DDU?

Don't delete the AMD folder.

[CuelmsiV]

35 minutes ago, Vishera said:

Don't delete the AMD folder.

So i did that whole thing with DDU and installed drivers you sent and tried to run GPUPI on reduction size set to 256, display went dark almost instantly and then i got blue screen with error code being : THREAD_STUCK_IN_DEVICE_DRIVER

[CuelmsiV]

14 minutes ago, wONKEyeYEs said:

These problems can also be caused by software.

I had the same problem with AMD software and AIDA64.

I only installed AMD drivers without the AMD software and it helped a lot.

In newest drivers is there an option to install them without software? It looks like they are attached in files and inseparable