Corrupt mouse icon - crashes computer

Kravatie1 · March 9, 2021

We have about 7 computers at work with the same issue (they all have the same motherboard, ram, ssd etc).

The motherboard is biostar a10n-8800e (integrated cpu)

The case are some antec ones with built in power supply (think it's about 90w)

Ram is corsair 8gb

SSD is PNY.

And the OS is windows 10 education

The issue with are having is the computers are randomly crashing and when they do the mouse icon changes to this (attached photo). The computer completely locks up so you have to reboot it and also the fan ramps up to full speed when it crashes.

We have tried up to date graphic drivers and the latest version of windows 10, reinstalled windows from fresh on one PC and we've ran the windows built in memory tester on one and it passed with no errors and we've also done S.M.A.R.T tests on one of the pcs and that passed, also checked mouse drivers and they're up to date

It seems to be inconsistent (it will be fine for a few weeks then it will start doing it again) and it might be related to dual screen setups we have but we're not fully 100%.

Has anyone seen this before on AMD systems? (it was fine when we were on intel)

If so has anyone got any ideas of what it might be that's causing it to crash randomly every so often or what we could try next?

Also we've checked event viewer but nothing useful

Murasaki · March 9, 2021

I remember that exact corrupted cursor. It happened back when my first RX480 was still new. In my case it didn't crash anything I think, it was happening when waking up from sleep mode. I think it had something to do with AMD's drivers however I don't remember what exactly fixed it, maybe it just went away on its own. Though I also have a multimonitor setup if that helps in some way.