Internet issues

[Vegarito]

Hi, my router is an Asus RT-AC3200 and my modem is a sb6120 motorola. I recently upgraded my isp provider speed from 200mbps to 600 mbps however there are no changes to my download speed on speedtest.net. I am still stuck at 120 mbps download speed but the upload speed did increase from 6 to 15. I am wired and plugged in through my router. Is the problem because of my modem?

[Guest]

Contact your ISP, they completely govern your speeds outside of the house. They should've absolutely told you if your current modem was incompatible but anything's possible

[Skiiwee29]

Replace that 6120, it isn't even capable of doing 600 down since its only an 4 channel modem. Its only capable of doing about ~150 down maximum.. Its likely what your problem is. 

[SupaKomputa]

Upload for cable modem usually not as high as download, around 1/5. But 6mbps is not great for 120mbps download.

A quick lookup in google this is my result, so yours probably are normal.

 

 

Your ISP should give you a better modem since they promised at least 200mbps.

[Guest]

This is absolutely f***ing insane that they didn't tell you the equipment you probably rent from them wasn't even capable of handling the speeds you pay them for

My mind is blown

[Skiiwee29]

7 minutes ago, Sp4gh3tti said:

This is absolutely f***ing insane that they didn't tell you the equipment you probably rent from them wasn't even capable of handling the speeds you pay them for

My mind is blown

probably self owned modem and not from the ISP if I had to guess. 

[Vegarito]

Thank you guys. The modem was my dad's and I didnt even realize until now that it was the problem. I decided to go buy a CM1200

[Vegarito]

3 hours ago, Skiiwee29 said:

probably self owned modem and not from the ISP if I had to guess. 

 

3 hours ago, Sp4gh3tti said:

This is absolutely f***ing insane that they didn't tell you the equipment you probably rent from them wasn't even capable of handling the speeds you pay them for

My mind is blown

 

4 hours ago, Sp4gh3tti said:

Contact your ISP, they completely govern your speeds outside of the house. They should've absolutely told you if your current modem was incompatible but anything's possible

 

4 hours ago, Skiiwee29 said:

Replace that 6120, it isn't even capable of doing 600 down since its only an 4 channel modem. Its only capable of doing about ~150 down maximum.. Its likely what your problem is. 

 

4 hours ago, Vegarito said:

Hi, my router is an Asus RT-AC3200 and my modem is a sb6120 motorola. I recently upgraded my isp provider speed from 200mbps to 600 mbps however there are no changes to my download speed on speedtest.net. I am still stuck at 120 mbps download speed but the upload speed did increase from 6 to 15. I am wired and plugged in through my router. Is the problem because of my modem?

 

3 hours ago, SupaKomputa said:

Upload for cable modem usually not as high as download, around 1/5. But 6mbps is not great for 120mbps download.

A quick lookup in google this is my result, so yours probably are normal.

 

 

Your ISP should give you a better modem since they promised at least 200mbps.

Thank you guys. The modem was my dad's and I didnt even realize until now that it was the problem. I decided to go buy a CM1200

[Guest]

Faith in humanity moderately restored

[Donut417]

6 hours ago, Vegarito said:

a sb6120 motorola.

You need a minimum of the 8x4 cable modem for 200 Mbps on most providers. The modem you have is only 4x4. Truthfully Id buy a 16x4, 24x8 or a Docsis 3.1 modem.