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All USB Ports Broken, Now No Way to Control System

xvantok
By xvantok
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Go to solution Solved by WhitetailAni,
Just now, xvantok said:

Ok I'll give it a shot.  The only other thing is I have my monitor hooked to the GPU via Displayport.  This monitor has a couple USB ports on it that also don't work.  Would that also be to do with the USB controllers?

Probably.

Posted

Hi,

So I recently moved my tower PC to uni with me.  I built it 2-3 years ago I think, and for a long time now it has had an issue where all USB ports on it seem to be broken bar 1.   From this one port, I had a multi USB port plugged in to be able to have a keyboard, mouse, mic.  When I moved it however, this was no longer an optimal way to run things, so I went about the procedure of trying to fix the issue.  One of the things I tried was manually updating the USB controller drivers.  I did this with the files from MSI for my mobo and the moment I did that, all USB ports broke, including the one that had been working previously.  So now, I have no way to control my PC, and I was wondering if anyone has any ideas on how to fix this issue?  I tried to clear CMOS however, Im now stuck on an F1 to Setup/F2 to continue screen and the keyboard still won't work.  They are all receiving power as the keyboard numlock flashes briefly when the PC first boots.  I have tried other mice in all other slots, and still non work.  So yeah, Im just fishing for ideas at this point?

Many thanks,

Xvantok

 

Parts List:

Mobo: MSI Z270 M5

CPU: i5 7600K no overlock

GPU: MSI 1060 6GB

RAM: 1 dim of 8GB DDR4 2133MHz

Theres a couple drives plugged in as well.

 

It Won't Fail Cause of Me.

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Posted

I can see a way around it. Use a PCI USB expansion card.

 

Ryzen 5 1600 - GTX 980 Ti - Broke.

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1 minute ago, refinedskillz said:

I can see a way around it. Use a PCI USB expansion card.

Why would that work then the case front USB headers don't work and they're also plugged straight into the mobo?

It Won't Fail Cause of Me.

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8 minutes ago, xvantok said:

Why would that work then the case front USB headers don't work and they're also plugged straight into the mobo?

You answered your own question.

All motherboard USB controllers appear to be dead.

The front USB headers are connected to said controllers.

Thus, they are dead.

elephants

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10 minutes ago, xvantok said:

Why would that work then the case front USB headers don't work and they're also plugged straight into the mobo?

Because a new card would introduce a totally new USB controller into the system. Your old controller(s) are most likely fried, as no drivers are initiated at the BIOS screen, so it's very much a hardware fault.

Primary Gaming Rig:

Ryzen 5 5600 CPU, Gigabyte B450 I AORUS PRO WIFI mITX motherboard, PNY XLR8 16GB (2x8GB) DDR4-3200 CL16 RAM, Mushkin PILOT 500GB SSD (boot), Corsair Force 3 480GB SSD (games), XFX RX 5700 8GB GPU, Fractal Design Node 202 HTPC Case, Corsair SF 450 W 80+ Gold SFX PSU, Windows 11 Pro, Dell S2719DGF 27.0" 2560x1440 155 Hz Monitor, Corsair K68 RGB Wired Gaming Keyboard (MX Brown), Logitech G900 CHAOS SPECTRUM Wireless Mouse, Logitech G533 Headset

 

HTPC/Gaming Rig:

Ryzen 7 3700X CPU, ASRock B450M Pro4 mATX Motherboard, ADATA XPG GAMMIX D20 16GB (2x8GB) DDR4-3200 CL16 RAM, Mushkin PILOT 1TB SSD (boot), 2x Seagate BarraCuda 1 TB 3.5" HDD (data), Seagate BarraCuda 4 TB 3.5" HDD (DVR), PowerColor RX VEGA 56 8GB GPU, Fractal Design Node 804 mATX Case, Cooler Master MasterWatt 550 W 80+ Bronze Semi-modular ATX PSU, Silverstone SST-SOB02 Blu-Ray Writer, Windows 11 Pro, Logitech K400 Plus Keyboard, Corsair K63 Lapboard Combo (MX Red w/Blue LED), Logitech G603 Wireless Mouse, Kingston HyperX Cloud Stinger Headset, HAUPPAUGE WinTV-quadHD TV Tuner, Samsung 65RU9000 TV

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Posted

1. Try clearing your CMOS

2. I'm 99% sure Your motherboard has PS2 only one port though. My Z270 M3 had one you could try that.

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6 minutes ago, ragnarok0273 said:

You answered your own question.

All motherboard USB controllers appear to be dead.

The front USB headers are connected to said controllers.

Thus, they are dead.

Ok I'll give it a shot.  The only other thing is I have my monitor hooked to the GPU via Displayport.  This monitor has a couple USB ports on it that also don't work.  Would that also be to do with the USB controllers?

It Won't Fail Cause of Me.

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Just now, xvantok said:

Ok I'll give it a shot.  The only other thing is I have my monitor hooked to the GPU via Displayport.  This monitor has a couple USB ports on it that also don't work.  Would that also be to do with the USB controllers?

Probably.

elephants

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Just now, ragnarok0273 said:

Probably.

decent cheers

It Won't Fail Cause of Me.

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4 minutes ago, JustUni said:

1. Try clearing your CMOS

2. I'm 99% sure Your motherboard has PS2 only one port though. My Z270 M3 had one you could try that.

Yeah thats the uber back up if this USB PCI idea doesn't work out

It Won't Fail Cause of Me.

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Just now, xvantok said:

Yeah thats the uber back up if this USB PCI idea doesn't work out

I have some spare PS/2 keyboards if you want. If you live nearby you can have one.

elephants

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2 minutes ago, xvantok said:

Yeah thats the uber back up if this USB PCI idea doesn't work out

You need to get a USB controller not a bracket that connects to the internal header. But i'm sure you knew that : P

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1 minute ago, ragnarok0273 said:

I have some spare PS/2 keyboards if you want. If you live nearby you can have one.

Thanks for the offer but Im in Edinburgh Scotland so don't imagine Im your nearest city!

It Won't Fail Cause of Me.

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Just now, xvantok said:

Thanks for the offer but Im in Edinburgh Scotland so don't imagine Im your nearest city!

Nope :)
I don't think I can walk to Scotland from Illinois...

elephants

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1 minute ago, ragnarok0273 said:

Nope :)
I don't think I can walk to Scotland from Illinois...

Haha yeah thatd be some trek

It Won't Fail Cause of Me.

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3 minutes ago, JustUni said:

You need to get a USB controller not a bracket that connects to the internal header. But i'm sure you knew that : P

Like a PCI Card rather than one that goes in the back but connects to a different mobo header?

It Won't Fail Cause of Me.

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Just now, xvantok said:

Like a PCI Card rather than one that goes in the back but connects to a different mobo header?

No, one that connects to a slot on your motherboard.

elephants

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2 minutes ago, xvantok said:

Like a PCI Card rather than one that goes in the back but connects to a different mobo header?

Yea, like ragnarok said the inside header connects to the probably dead controller. You can tell them apart by the fact that the controllers go into the PCI-E slot.

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1 minute ago, ragnarok0273 said:

No, one that connects to a slot on your motherboard.

Feeling like a bit of a dunce - are you able to link one just for an example if thats OK?

It Won't Fail Cause of Me.

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Just now, xvantok said:

Feeling like a bit of a dunce - are you able to link one just for an example if thats OK?

Yep!
https://www.newegg.com/startech-com-model-pexusb3s44v-pci-express/p/N82E16812400546?Description=pcie usb controller&cm_re=pcie_usb controller-_-12-400-546-_-Product&quicklink=true
Note that this is a 4x card, and won't fit in a 1x slot.

elephants

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7 minutes ago, ragnarok0273 said:

Yep!
https://www.newegg.com/startech-com-model-pexusb3s44v-pci-express/p/N82E16812400546?Description=pcie usb controller&cm_re=pcie_usb controller-_-12-400-546-_-Product&quicklink=true
Note that this is a 4x card, and won't fit in a 1x slot.

Gotcha - cheers mate!

It Won't Fail Cause of Me.

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