Jump to content

PC turning off when gpu usage is high

Emrakool
By Emrakool
in Troubleshooting
 Share
Posted

When I am playing a game occasionally my pc will turn off and the bios will be reset. I have to go and re enable my xmp memory profile and fan settings every time it occurs.

In event viewer by the critical error message this is displayed : "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."

 

This issue has only occurred while in a intensive game like Destiny 2 in boss scenarios and recently once in Cyberpunk. What's odd is it happens quite randomly, I can play for hours at a time in cyberpunk one day and the next it will crash. The issue generally only happens once and after a restart it is fine. I've updated drivers and bios but nothing has seemed to fix the issue help would be appreciated!

-Dump files are attached

My specs are:

PC dump files.zip

GPU-Z Sensor Log.txt

Link to comment
https://linustechtips.com/topic/1285653-pc-turning-off-when-gpu-usage-is-high/
Share on other sites
Link to post
Share on other sites
Posted
2 minutes ago, Emrakool said:

When I am playing a game occasionally my pc will turn off and the bios will be reset. I have to go and re enable my xmp memory profile and fan settings every time it occurs.

In event viewer by the critical error message this is displayed : "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."

 

This issue has only occurred while in a intensive game like Destiny 2 in boss scenarios and recently once in Cyberpunk. What's odd is it happens quite randomly, I can play for hours at a time in cyberpunk one day and the next it will crash. The issue generally only happens once and after a restart it is fine. I've updated drivers and bios but nothing has seemed to fix the issue help would be appreciated!

-Dump files are attached

My specs are:

PC dump files.zip 1.56 MB · 0 downloads

Im no pro, but it sounds like maybe your psu cant supply enough power. Then again, it is a 750 watt. I had similar problems with my computer before I upgraded to a 650w power supply from a 500. 

Link to post
Share on other sites
Posted
  • Author
Just now, controllerplayer93 said:

Im no pro, but it sounds like maybe your psu cant supply enough power. Then again, it is a 750 watt. I had similar problems with my computer before I upgraded to a 650w power supply from a 500. 

My mind went to a PSU issue maybe as well. The issue is I built this PC about a year ago and the issue has only come up in the past 2 months. So it could be my power supply just died in a year but that sounds really strange to me.

Link to post
Share on other sites
Posted
  • Author
Just now, afaffasgegh said:

What sort of temps are you getting on the GPU when it shuts off? 

I'm not entirely sure if it changes when it happens, since It happens so randomly but I have run heaven and cyberpunk and then monitored temps for both cpu and gpu and they have looked normal. GPU sitting pretty stable at 60C and CPU also locked pretty close to 60C

Link to post
Share on other sites
Posted
Just now, Emrakool said:

My mind went to a PSU issue maybe as well. The issue is I built this PC about a year ago and the issue has only come up in the past 2 months. So it could be my power supply just died in a year but that sounds really strange to me.

It's not impossible that a psu died, just very unlikely, especially with a fairly decent PSU. I would also like to know about temps, because your system could be thermal throttling, and then shutting down.

Link to post
Share on other sites
Posted
1 minute ago, Emrakool said:

I'm not entirely sure if it changes when it happens, since It happens so randomly but I have run heaven and cyberpunk and then monitored temps for both cpu and gpu and they have looked normal. GPU sitting pretty stable at 60C and CPU also locked pretty close to 60C

I think it could possibly be the PSU, but my friend had the exact same problem as you, but it wasn't the PSU or GPU causing it, the motherboard was faulty and caused it, but made us think that the GPU or PSU was the issue at fault as it only happened when he played intensive games. 

Link to post
Share on other sites
Posted
  • Author
3 minutes ago, RONOTHAN## said:

It's not impossible that a psu died, just very unlikely, especially with a fairly decent PSU. I would also like to know about temps, because your system could be thermal throttling, and then shutting down.

I added a gpuZ .txt file to my post. I just let cyberpunk run in a busy area and it was maxing the gpu.Temps locked at around 63C

Link to post
Share on other sites
Posted
  • Author
2 minutes ago, afaffasgegh said:

I think it could possibly be the PSU, but my friend had the exact same problem as you, but it wasn't the PSU or GPU causing it, the motherboard was faulty and caused it, but made us think that the GPU or PSU was the issue at fault as it only happened when he played intensive games. 

hmm okay that is interesting would there be any way for me to check that. Sadly this was my first build and I don't have any spare parts like an extra mobo or psu

Link to post
Share on other sites
Posted

One thing you could try to see if your PSU is going (other than swap it out with another and see if it still does it) is hop in afterburner and reduce the power limit. If you reduce the power limit, the card will draw less power, and if it stops crashing, you know its either an unstable GPU and you should attempt an RMA or a bad PSU. 

Link to post
Share on other sites
Posted
Just now, Emrakool said:

hmm okay that is interesting would there be any way for me to check that. Sadly this was my first build and I don't have any spare parts like an extra mobo or psu

Sadly you can't check it really, without any spare parts. I bought over my GPU and it was still causing it, it was also a gigabyte motherboard, but a 550 series. If you still have warranty for your build, I would suggest taking it in for them to have a look at it.

Link to post
Share on other sites
Posted
  • Author
2 minutes ago, RONOTHAN## said:

One thing you could try to see if your PSU is going (other than swap it out with another and see if it still does it) is hop in afterburner and reduce the power limit. If you reduce the power limit, the card will draw less power, and if it stops crashing, you know its either an unstable GPU and you should attempt an RMA or a bad PSU. 

Okay I'll give that a try. What should I reduce it to? And also would there be any way to tell which one of the two problems it could be?

Link to post
Share on other sites
Posted
  • Author
7 minutes ago, afaffasgegh said:

Sadly you can't check it really, without any spare parts. I bought over my GPU and it was still causing it, it was also a gigabyte motherboard, but a 550 series. If you still have warranty for your build, I would suggest taking it in for them to have a look at it.

Dang, Sadly I live in the middle of no where Australia, and got a lot of my parts in the U.S when I was over there last year. But I'll see if I can at least get the psu replaced via warranty

Link to post
Share on other sites
Posted
6 minutes ago, Emrakool said:

Okay I'll give that a try. What should I reduce it to? And also would there be any way to tell which one of the two problems it could be?

I would start by reducing it to 75%, and see if it still does that. You could try underclocking the card (give it -50 to -100 on the core) and see if it does the same thing with power limit set to 100%, and that should determine whether it works or not. Jayztwocents made a video about this exact same scenario, also in cyberpunk a week ago and the issue was a bad GPU

Link to post
Share on other sites
Posted
  • Author
13 minutes ago, RONOTHAN## said:

I would start by reducing it to 75%, and see if it still does that. You could try underclocking the card (give it -50 to -100 on the core) and see if it does the same thing with power limit set to 100%, and that should determine whether it works or not. Jayztwocents made a video about this exact same scenario, also in cyberpunk a week ago and the issue was a bad GPU

Okay I'll give that ago and then try testing it in a few scenarios where the issue has occurred. I saw Jayz vid but the main diff was that his game was crashing, while for me my entire pc just shuts off, with the bios reset which is really strange.

Link to post
Share on other sites
Posted

That is true, and the reason why a PSU failure seems more likely. No idea why it just clears CMOS though. It could be that your motherboard is having some weird issues. If the power limit doesn't fix the issue, that Gigabyte board (should) have a bios switch with a backup bios. Try flipping to the other one to see if maybe your bios has a corrupted sector or something, though that is very unlikely.

 

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share
Go to topic listing Troubleshooting

×