problem Installing windows 10 on a laptop

[TheMissingTrex]

Hello!

A neighbor of mine recently asked me to format her machine and reinstall windows 10. This is usually not a problem since it's just plugging in a USB and just follow the instructions.

But not for this computer, it gets stuck on the windows 10 loading screen (there's the windows logo but the dots are not spinning) and I can no longer move forward. I've tried enabling UEFI, installing the 32bit version, doing a clear CMOS, installing trough hiren's, and just leaving it on (it's been over two hours now!). Also, I tried installing windows on the hard drive on another computer but instead of a windows logo the screen just turns on and off.

The laptop is a Samsung NP RV420. I believe it may be a corrupt BIOS, but I can't find the update file.

[TheBean]

take it to a bestbuy or something?

[emosun]

install windows 7 back on it , then install 10 from within the os

or throw the machine away and buy a windows 10 machine. that laptop is 9 years old , either let it attend the 4th grade or get something new.

[TheCoverUp]

@TheMissingTrex

even I had that problem.... turns out the image was corrupt and I had to download a new one...