RAM Issue Impossible to solve

[briones]

So this is what happened.

 

I installed my ram and said only 800mhz of speed while using dual channels. It should be 3200MHZ. I checked with Cpu-Z to confirm and only in ddram I had 800mhz (400mhz). This is really low and cannot run my games properly.  
I have checked online and no one has found a solution, also I was able to bring it up to 2133Mhz but i get BSOD often (when i restart pc and sometimes when idle or trying to run a game).
Went to a repair shop and they told me all my components are working correctly, yet they dont know why this is happening.
I checked with each ram individually and they do display a bigger MHZ on the Bios than if I had both. Also i checked if they were compatible and yes the exact same model that I have is listed on the website as compatible in dual channel. 
Please help I’ve been trying to solve this and it’s a brand new pc :(

I've seen some other people with this problem online but none had a solution or a possible cause. 

My ram is: CMK32GX4M2B3200C16

MB: MSI Z390-A Pro

CPU: Intel i5 9600k

Graphics card: Zotac Gaming Nvidia RTX 2060 Super

Windows 10 Edu

 

[bmx6454]

have you tied a bios update? if possible, try the ram in a different pc to make sure it will run at rated speeds.

[briones]

24 minutes ago, bmx6454 said:

have you tied a bios update? if possible, try the ram in a different pc to make sure it will run at rated speeds.

Yes I Already did. Also tried ram in different pc and all good.

[Bombastinator]

Please elaborate on “all good”

[LIGISTX]

4 minutes ago, briones said:

Yes I Already did. Also tried ram in different pc and all good.

If the RAM works fine in other machines, and things change when you use a single stick or multiple, there is likely a mobo or CPU issue. That will be hard to determine unless you can swap CPU's with a friend or family member's PC. The CPU controls RAM speed, but the mobo is obviously the interconnect. If either have issues they could result in what your seeing. 

[Guest]

Why was that board posting only 400mhz effective clocks? 

 

Pretty sure when you clear the cmos, stock frequency the board should post is 2133 unless the memory Jedec is 2400mhz.....

 

Maybe try clear the cmos. Even before trying to update the bios.....

[briones]

3 minutes ago, Bombastinator said:

Please elaborate on “all good”

RAM is running at proper speeds, I read that the problem might be the CPU perhaps a pin, will check that.

[briones]

2 minutes ago, ShrimpBrime said:

Why was that board posting only 400mhz effective clocks? 

 

Pretty sure when you clear the cmos, stock frequency the board should post is 2133 unless the memory Jedec is 2400mhz.....

 

Maybe try clear the cmos. Even before trying to update the bios.....

Already did that. Is there a way to revert a BIOS update? I’ve read that some updates can mess up compatibility. Or rip motherboard?

[briones]

4 minutes ago, LIGISTX said:

If the RAM works fine in other machines, and things change when you use a single stick or multiple, there is likely a mobo or CPU issue. That will be hard to determine unless you can swap CPU's with a friend or family member's PC. The CPU controls RAM speed, but the mobo is obviously the interconnect. If either have issues they could result in what your seeing. 

Okay, will definitely try that to confirm any other component is not faulty.

[LIGISTX]

12 minutes ago, briones said:

Already did that. Is there a way to revert a BIOS update? I’ve read that some updates can mess up compatibility. Or rip motherboard?

No way to revert. You can try and reseat the CPU. If its not making correct contact with the socket it can cause weird issues. 

 

11 minutes ago, briones said:

Okay, will definitely try that to confirm any other component is not faulty.

This will help you figure out if its a bad CPU or a bad board. If the RAM works in another system.... its not the RAM.

[briones]

37 minutes ago, LIGISTX said:

No way to revert. You can try and reseat the CPU. If its not making correct contact with the socket it can cause weird issues. 

 

This will help you figure out if its a bad CPU or a bad board. If the RAM works in another system.... its not the RAM.

Thank you! Will check