xmp memory disabled/HELP

[wowitsnick]

Hello, I'm new to the forums.

 

 

I just purchased an Alienware R11 with a I9 10900kf, dual 2080ti's and 16gb of hyper x fury 3200mhz xmp single channel ram. My intentions were to buy from Amazon/Newegg so i wouldn't spend 300 dollars through dell.

 

To begin with, I enabled xmp with my single channel 16 gig. UEFI said my memory was reading 3200mhz. Worked flawlessly.

 

So I bought an additional ram stick (same specs) and now the XMP slot in the UEFI is greyed out and its reading my system memory at 32gb, and 2400mhz

 

 Support told me that i can't enable xmp on dual channel but the guy didn't sound too sure and there was a lot of " i think" in the conversation.

 

Any help would be appreciated 

[narrdarr]

Can you select SPD?

[Haro]

14 minutes ago, wowitsnick said:

So I bought an additional ram stick

So three sticks ?  

Then you're probably running in single channel meaning your cutting your bandwidth in half. 

Go to SPD tab and check what profiles there are for this chip. 

15 minutes ago, wowitsnick said:

Support told me that i can't enable xmp on dual channel but the guy didn't sound too sure and there was a lot of " i think" in the conversation

Clear the cmos. And try the new stick/ kit alone and check if xmp works. 

[wowitsnick]

@Tofuharoto  

 

Two 16gb sticks.

[Haro]

1 minute ago, wowitsnick said:

@Tofuharoto  

Quote or use something like @TofuHaroto 

1 minute ago, wowitsnick said:

Two 16gb sticks.

Run them alone and check if xmp works. 

[AntiTrust]

31 minutes ago, wowitsnick said:

So I bought an additional ram stick (same specs) 

please post model numbers of both sticks

 

edit i see model numbers in the screencap nvm

 

[wowitsnick]

@TofuHaroto

 

Alright, I'll try that.

 

 

 

 

 

@AntiTrust Unfortunately, The ram i got from dell doesn't have a model number on it. Just 16GB 2Rx8 XMP4-3200-ub1-11. and a MEI number and some other numbers (probably a date of manufacturing)

 

 

My other stick is HX432C16FB3/16

[wowitsnick]

@TofuHaroto

 

I tried the single stick and it lets me enable XMP. 

[Kilrah]

50 minutes ago, wowitsnick said:

So I bought an additional ram stick (same specs)

If you look at your capture they are not the same at all, completely different timings. You can see that in the XMP profiles there are none that match on both sticks, hence why you can't enable it. 

 

You need to really get something with the same specs. Ideally the exact same part number that you find on the sticker on the stick. Might be easier to buy a 2nd of the new one you got, and sell the original one.

[Haro]

1 minute ago, wowitsnick said:

tried the single stick and it lets me enable XMP. 

Like what @Kilrah said. Different timings. Which could cause problems. 

 

[wowitsnick]

Alrighty. I just ordered a second stick, it’ll be here tomorrow. I’ll update this when I get off work. 
 

 

thank you for all your help!!

[wowitsnick]

I installed the second stick and every thing works!

 

 

 

Thank you again!