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GPU drops to zero whilst gaming

LunchBox89
By LunchBox89
in Graphics Cards
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3 hours ago, -rascal- said:

 

Okay, keep us updated.

 

Just noticed your motherboard is on BIOS version 0614...that BIOS came out in 2018/04/09.

Latest version is 2401 from 2019/0718 .... *12* BIOS releases ahead...

 

Also single stick of 16GB RAM, interesting...

So, me and my dad have just come off a 2 hour session, didn't stutter once! So ... it was either the DDU that did it OR the GameBarPresenceWriter.exe fix (I'll link to the video that helped me for anyone seeing this in the future) so fingers crossed the issue is sorted, thanks for all the help everyone!

 

GameBarPresenceWriter.exe Fix

 

DDU video

 

Posted

Hi there, I'm new to the whole in depth PC thing so I may require some hand holding so I apologize ahead of time.

 

For a few months now I've noticed that whilst gaming that every so often my game would stutter (every few mins) for around 2-5 seconds and then carry on. It's not so irritating when I'm playing single player games but if I'm playing online you can imagine how annoying it can get.

My dad has tried helping me, downloaded MSI Afterburner etc, added some basic fan curves and things but it all seems to still happen, so I'm wondering if anyone can help?

 

My specs are:

Windows 10

Intel Core i7-8700K 3.70 GHz

Nvidia GeForce RTX 2060 SUPER 8GB

1 Stick of Corsair 16gb 3200Mhz DDR4

ASUS PRIME Z370-P Motherboard

EVGA 750 Gold PSU

Samsung 860 EVO Sata III 6GB/ps

 

If there are any other details let me know, thanks in advanced!

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2 minutes ago, mycustardlove said:

Have you tried turning it off and on again. 

are you joking ? 

 

41 minutes ago, LunchBox89 said:

For a few months now I've noticed that whilst gaming that every so often my game would stutter (every few mins) for around 2-5 seconds and then carry on. It's not so irritating when I'm playing single player games but if I'm playing online you can imagine how annoying it can get.

use ddu 

check temps 

enable xmp / dcop

PC: Motherboard: ASUS B550M TUF-Plus, CPU: Ryzen 3 3100, CPU Cooler: Arctic Freezer 34, GPU: GIGABYTE WindForce GTX1650S, RAM: HyperX Fury RGB 2x8GB 3200 CL16, Case, CoolerMaster MB311L ARGB, Boot Drive: 250GB MX500, Game Drive: WD Blue 1TB 7200RPM HDD.

 

Peripherals: GK61 (Optical Gateron Red) with Mistel White/Orange keycaps, Logitech G102 (Purple), BitWit Ensemble Grey Deskpad. 

 

Audio: Logitech G432, Moondrop Starfield, Mic: Razer Siren Mini (White).

 

Phone: Pixel 3a (Purple-ish).

 

Build Log: 

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Posted
Just now, mycustardlove said:

Yes I am joking, and I am his dad. 

oh my bad lmao 

PC: Motherboard: ASUS B550M TUF-Plus, CPU: Ryzen 3 3100, CPU Cooler: Arctic Freezer 34, GPU: GIGABYTE WindForce GTX1650S, RAM: HyperX Fury RGB 2x8GB 3200 CL16, Case, CoolerMaster MB311L ARGB, Boot Drive: 250GB MX500, Game Drive: WD Blue 1TB 7200RPM HDD.

 

Peripherals: GK61 (Optical Gateron Red) with Mistel White/Orange keycaps, Logitech G102 (Purple), BitWit Ensemble Grey Deskpad. 

 

Audio: Logitech G432, Moondrop Starfield, Mic: Razer Siren Mini (White).

 

Phone: Pixel 3a (Purple-ish).

 

Build Log: 

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6 minutes ago, TofuHaroto said:

use ddu 

check temps 

enable xmp / dcop

I did use DDU when I installed my new GPU around 6 months ago. I can try that again.

 

My temps are in recommended manufacturer guidelines aswell.

And I'll try the xmp/DOCP in the morning, will let you know how I get on, thanks for the suggestions!

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1 minute ago, LunchBox89 said:

My temps are in recommended manufacturer guidelines aswell.

i dont really know what you mean by that 

usually the "recommended temps " listed by the manufacture just says if under 90c its good 

a specific number would be good  

PC: Motherboard: ASUS B550M TUF-Plus, CPU: Ryzen 3 3100, CPU Cooler: Arctic Freezer 34, GPU: GIGABYTE WindForce GTX1650S, RAM: HyperX Fury RGB 2x8GB 3200 CL16, Case, CoolerMaster MB311L ARGB, Boot Drive: 250GB MX500, Game Drive: WD Blue 1TB 7200RPM HDD.

 

Peripherals: GK61 (Optical Gateron Red) with Mistel White/Orange keycaps, Logitech G102 (Purple), BitWit Ensemble Grey Deskpad. 

 

Audio: Logitech G432, Moondrop Starfield, Mic: Razer Siren Mini (White).

 

Phone: Pixel 3a (Purple-ish).

 

Build Log: 

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31 minutes ago, TofuHaroto said:

i dont really know what you mean by that 

usually the "recommended temps " listed by the manufacture just says if under 90c its good 

a specific number would be good  

Well it depends then, as it depends what game I'm playing I get different temps. We were playing Borderlands 2 earlier and it was getting around 60c if I remember correctly.

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3 hours ago, LunchBox89 said:

Well it depends then, as it depends what game I'm playing I get different temps. We were playing Borderlands 2 earlier and it was getting around 60c if I remember correctly.

 

If maximum temperature is ~60*C, then you are perfectly fine.

 

I am suspecting driver / software related as @TofuHaroto suggested.

Do you already have the May 2020 Windows 10 update installed (version 2004 of WIndows 10), or didn't upgrade yet?

Version 2004 is apparently buggy for *SOME* users.

 

(Then again, here I am with a i7-8086K + Z390 motherboard, and no issues yet on version 2004)

Intel Z390 Rig ( *NEW* Primary )

Intel X99 Rig (Officially Decommissioned, Dead CPU returned to Intel)

  • i7-8086K @ 5.1 GHz
  • Gigabyte Z390 Aorus Master
  • Sapphire NITRO+ RX 6800 XT S.E + EKwb Quantum Vector Full Cover Waterblock
  • 32GB G.Skill TridentZ DDR4-3000 CL14 @ DDR-3400 custom CL15 timings
  • SanDisk 480 GB SSD + 1TB Samsung 860 EVO +  500GB Samsung 980 + 1TB WD SN750
  • EVGA SuperNOVA 850W P2 + Red/White CableMod Cables
  • Lian-Li O11 Dynamic EVO XL
  • Ekwb Custom loop + 2x EKwb Quantum Surface P360M Radiators
  • Logitech G502 Proteus Spectrum + Corsair K70 (Red LED, anodized black, Cheery MX Browns)

AMD Ryzen Rig

  • AMD R7-5800X
  • Gigabyte B550 Aorus Pro AC
  • 32GB (16GB X 2) Crucial Ballistix RGB DDR4-3600
  • Gigabyte Vision RTX 3060 Ti OC
  • EKwb D-RGB 360mm AIO
  • Intel 660p NVMe 1TB + Crucial MX500 1TB + WD Black 1TB HDD
  • EVGA P2 850W + White CableMod cables
  • Lian-Li LanCool II Mesh - White

Intel Z97 Rig (Decomissioned)

  • Intel i5-4690K @ 4.8 GHz
  • ASUS ROG Maximus VII Hero Z97
  • Sapphire Vapor-X HD 7950 EVGA GTX 1070 SC Black Edition ACX 3.0
  • 20 GB (8GB X 2 + 4GB X 1) Corsair Vengeance DDR3 1600 MHz
  • Corsair A50 air cooler  NZXT X61
  • Crucial MX500 1TB SSD + SanDisk Ultra II 240GB SSD + WD Caviar Black 1TB HDD + Kingston V300 120GB SSD [non-gimped version]
  • Antec New TruePower 550W EVGA G2 650W + White CableMod cables
  • Cooler Master HAF 912 White NZXT S340 Elite w/ white LED stips

AMD 990FX Rig (Decommissioned)

  • FX-8350 @ 4.8 / 4.9 GHz (given up on the 5.0 / 5.1 GHz attempt)
  • ASUS ROG Crosshair V Formula 990FX
  • 12 GB (4 GB X 3) G.Skill RipJawsX DDR3 @ 1866 MHz
  • Sapphire Vapor-X HD 7970 + Sapphire Dual-X HD 7970 in Crossfire  Sapphire NITRO R9-Fury in Crossfire *NONE*
  • Thermaltake Frio w/ Cooler Master JetFlo's in push-pull
  • Samsung 850 EVO 500GB SSD + Kingston V300 120GB SSD + WD Caviar Black 1TB HDD
  • Corsair TX850 (ver.1)
  • Cooler Master HAF 932

 

<> Electrical Engineer , B.Eng <>

<> Electronics & Computer Engineering Technologist (Diploma + Advanced Diploma) <>

<> Electronics Engineering Technician for the Canadian Department of National Defence <>

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7 hours ago, -rascal- said:

 

If maximum temperature is ~60*C, then you are perfectly fine.

 

I am suspecting driver / software related as @TofuHaroto suggested.

Do you already have the May 2020 Windows 10 update installed (version 2004 of WIndows 10), or didn't upgrade yet?

Version 2004 is apparently buggy for *SOME* users.

 

(Then again, here I am with a i7-8086K + Z390 motherboard, and no issues yet on version 2004)

That's what I thought when it came to my GPU temp wise.

 

I do have it installed, but this issue was occurring before this update so it's definitely not related to that, thanks though.

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11 hours ago, TofuHaroto said:

are you joking ? 

 

use ddu 

check temps 

enable xmp / dcop

Just to follow up on the XMP/DOCP thing, attached two pictures of the bios, there's only one profile for the XMP and that's selected ... not sure if everything else is fine, sorry for being such a noob!

Bios 1.jpg

Bios 2.jpg

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2 minutes ago, LunchBox89 said:

Just to follow up on the XMP/DOCP thing, attached two pictures of the bios, there's only one profile for the XMP and that's selected ... not sure if everything else is fine, sorry for being such a noob!

Xmp is on so everything is fine in that department 

Have you tried ddu ?

PC: Motherboard: ASUS B550M TUF-Plus, CPU: Ryzen 3 3100, CPU Cooler: Arctic Freezer 34, GPU: GIGABYTE WindForce GTX1650S, RAM: HyperX Fury RGB 2x8GB 3200 CL16, Case, CoolerMaster MB311L ARGB, Boot Drive: 250GB MX500, Game Drive: WD Blue 1TB 7200RPM HDD.

 

Peripherals: GK61 (Optical Gateron Red) with Mistel White/Orange keycaps, Logitech G102 (Purple), BitWit Ensemble Grey Deskpad. 

 

Audio: Logitech G432, Moondrop Starfield, Mic: Razer Siren Mini (White).

 

Phone: Pixel 3a (Purple-ish).

 

Build Log: 

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6 minutes ago, TofuHaroto said:

Xmp is on so everything is fine in that department 

Have you tried ddu ?

Not yet, I did use it when I installed this new GPU a few months ago, so wasn't sure whether it was worth doing it again, do you suggest I do?

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Just now, LunchBox89 said:

Not yet, I did use it when I installed this new GPU a few months ago, so wasn't sure whether it was worth doing it again, do you suggest I do?

Try ddu

It could still fix it 

 

PC: Motherboard: ASUS B550M TUF-Plus, CPU: Ryzen 3 3100, CPU Cooler: Arctic Freezer 34, GPU: GIGABYTE WindForce GTX1650S, RAM: HyperX Fury RGB 2x8GB 3200 CL16, Case, CoolerMaster MB311L ARGB, Boot Drive: 250GB MX500, Game Drive: WD Blue 1TB 7200RPM HDD.

 

Peripherals: GK61 (Optical Gateron Red) with Mistel White/Orange keycaps, Logitech G102 (Purple), BitWit Ensemble Grey Deskpad. 

 

Audio: Logitech G432, Moondrop Starfield, Mic: Razer Siren Mini (White).

 

Phone: Pixel 3a (Purple-ish).

 

Build Log: 

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1 hour ago, TofuHaroto said:

Try ddu

It could still fix it 

 

Right DDU has been done, will do some testing today and tonight and get back to you all later or tomorrow and let you know! Thanks for all the help everyone!

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So I've just done some testing. Played Borderlands 2, full quality also running in 4k. Some of my temps were getting upto 70-80 BUT I didn't have any stuttering or anything. Will try again later today and see if it starts again.

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5 hours ago, LunchBox89 said:

So I've just done some testing. Played Borderlands 2, full quality also running in 4k. Some of my temps were getting upto 70-80 BUT I didn't have any stuttering or anything. Will try again later today and see if it starts again.

 

Okay, keep us updated.

 

Just noticed your motherboard is on BIOS version 0614...that BIOS came out in 2018/04/09.

Latest version is 2401 from 2019/0718 .... *12* BIOS releases ahead...

 

Also single stick of 16GB RAM, interesting...

Intel Z390 Rig ( *NEW* Primary )

Intel X99 Rig (Officially Decommissioned, Dead CPU returned to Intel)

  • i7-8086K @ 5.1 GHz
  • Gigabyte Z390 Aorus Master
  • Sapphire NITRO+ RX 6800 XT S.E + EKwb Quantum Vector Full Cover Waterblock
  • 32GB G.Skill TridentZ DDR4-3000 CL14 @ DDR-3400 custom CL15 timings
  • SanDisk 480 GB SSD + 1TB Samsung 860 EVO +  500GB Samsung 980 + 1TB WD SN750
  • EVGA SuperNOVA 850W P2 + Red/White CableMod Cables
  • Lian-Li O11 Dynamic EVO XL
  • Ekwb Custom loop + 2x EKwb Quantum Surface P360M Radiators
  • Logitech G502 Proteus Spectrum + Corsair K70 (Red LED, anodized black, Cheery MX Browns)

AMD Ryzen Rig

  • AMD R7-5800X
  • Gigabyte B550 Aorus Pro AC
  • 32GB (16GB X 2) Crucial Ballistix RGB DDR4-3600
  • Gigabyte Vision RTX 3060 Ti OC
  • EKwb D-RGB 360mm AIO
  • Intel 660p NVMe 1TB + Crucial MX500 1TB + WD Black 1TB HDD
  • EVGA P2 850W + White CableMod cables
  • Lian-Li LanCool II Mesh - White

Intel Z97 Rig (Decomissioned)

  • Intel i5-4690K @ 4.8 GHz
  • ASUS ROG Maximus VII Hero Z97
  • Sapphire Vapor-X HD 7950 EVGA GTX 1070 SC Black Edition ACX 3.0
  • 20 GB (8GB X 2 + 4GB X 1) Corsair Vengeance DDR3 1600 MHz
  • Corsair A50 air cooler  NZXT X61
  • Crucial MX500 1TB SSD + SanDisk Ultra II 240GB SSD + WD Caviar Black 1TB HDD + Kingston V300 120GB SSD [non-gimped version]
  • Antec New TruePower 550W EVGA G2 650W + White CableMod cables
  • Cooler Master HAF 912 White NZXT S340 Elite w/ white LED stips

AMD 990FX Rig (Decommissioned)

  • FX-8350 @ 4.8 / 4.9 GHz (given up on the 5.0 / 5.1 GHz attempt)
  • ASUS ROG Crosshair V Formula 990FX
  • 12 GB (4 GB X 3) G.Skill RipJawsX DDR3 @ 1866 MHz
  • Sapphire Vapor-X HD 7970 + Sapphire Dual-X HD 7970 in Crossfire  Sapphire NITRO R9-Fury in Crossfire *NONE*
  • Thermaltake Frio w/ Cooler Master JetFlo's in push-pull
  • Samsung 850 EVO 500GB SSD + Kingston V300 120GB SSD + WD Caviar Black 1TB HDD
  • Corsair TX850 (ver.1)
  • Cooler Master HAF 932

 

<> Electrical Engineer , B.Eng <>

<> Electronics & Computer Engineering Technologist (Diploma + Advanced Diploma) <>

<> Electronics Engineering Technician for the Canadian Department of National Defence <>

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1 hour ago, -rascal- said:

 

Okay, keep us updated.

 

Just noticed your motherboard is on BIOS version 0614...that BIOS came out in 2018/04/09.

Latest version is 2401 from 2019/0718 .... *12* BIOS releases ahead...

 

Also single stick of 16GB RAM, interesting...

I'm not gonna lie, updating the BIOS sound scary as all hell to me, so I'd need real help with that haha!

 

And yeah, I got it as a pack with the CPU and motherboard. It did say in the original listing on Amazon that it was two sticks of 8gb so no idea what happened there.

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3 hours ago, -rascal- said:

 

Okay, keep us updated.

 

Just noticed your motherboard is on BIOS version 0614...that BIOS came out in 2018/04/09.

Latest version is 2401 from 2019/0718 .... *12* BIOS releases ahead...

 

Also single stick of 16GB RAM, interesting...

So, me and my dad have just come off a 2 hour session, didn't stutter once! So ... it was either the DDU that did it OR the GameBarPresenceWriter.exe fix (I'll link to the video that helped me for anyone seeing this in the future) so fingers crossed the issue is sorted, thanks for all the help everyone!

 

GameBarPresenceWriter.exe Fix

 

DDU video

 

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4 minutes ago, LunchBox89 said:

it was either the DDU that did it OR the GameBarPresenceWriter.exe fix

Glad it's fixed 

Have fun ;)

PC: Motherboard: ASUS B550M TUF-Plus, CPU: Ryzen 3 3100, CPU Cooler: Arctic Freezer 34, GPU: GIGABYTE WindForce GTX1650S, RAM: HyperX Fury RGB 2x8GB 3200 CL16, Case, CoolerMaster MB311L ARGB, Boot Drive: 250GB MX500, Game Drive: WD Blue 1TB 7200RPM HDD.

 

Peripherals: GK61 (Optical Gateron Red) with Mistel White/Orange keycaps, Logitech G102 (Purple), BitWit Ensemble Grey Deskpad. 

 

Audio: Logitech G432, Moondrop Starfield, Mic: Razer Siren Mini (White).

 

Phone: Pixel 3a (Purple-ish).

 

Build Log: 

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3 minutes ago, mycustardlove said:

I'm leaning towards the game bar, and TofuHarato, we agree, we both have the meshify c

The mechify c 

Is the 

Greatest 

Case 

PC: Motherboard: ASUS B550M TUF-Plus, CPU: Ryzen 3 3100, CPU Cooler: Arctic Freezer 34, GPU: GIGABYTE WindForce GTX1650S, RAM: HyperX Fury RGB 2x8GB 3200 CL16, Case, CoolerMaster MB311L ARGB, Boot Drive: 250GB MX500, Game Drive: WD Blue 1TB 7200RPM HDD.

 

Peripherals: GK61 (Optical Gateron Red) with Mistel White/Orange keycaps, Logitech G102 (Purple), BitWit Ensemble Grey Deskpad. 

 

Audio: Logitech G432, Moondrop Starfield, Mic: Razer Siren Mini (White).

 

Phone: Pixel 3a (Purple-ish).

 

Build Log: 

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