PNY RTX 2080 Blower suddenly over heating and no video signal

[ighost01]

Hello Geeks and IT specialists,

 

I have a problem with the graphics card on my Precision T3610 and I can't find the exact cause. Suddenly I loose the video signal and the monitors become completely black and the fans of the GPU fires up at maximum but the computer seems to run even no image or video output until I restart the computer, some times after I hard restart the computer, at the boot it shows me the following message " please power down and connect the PCIe power cable(s) for this graphics card" and after I disconnect and reconnect the PSU cable (8pin+6pin) the computer boot normally with now error message.

 

On the windows event manger when the crash happens, it records the critical event with the ID 41  (63) and source is Kernel-Power but with no code in the Bugcheck Code (0). In windows support they mentioned that it is retailed to insufficient power, but if it is the case why the card works fine the most of the time and this happens randomly !!??

 

This problem is annoying and causes me to loose my work everytime it happens  and I am afraid to lose the GPU because this issue  anyone can help me with this problem please ? 

 

Computer Config :

 

• Dell precision T3610
• Xeon  E5 1650 V2 @ 3.5Ghz
• RAM 32 GB
• PNY RTX 2080 Blower
• PSU : 685W
• 1 HHD 3.5"+ 2 SSD

Event Viewer :

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" /> 
  <EventID>41</EventID> 
  <Version>6</Version> 
  <Level>1</Level> 
  <Task>63</Task> 
  <Opcode>0</Opcode> 
  <Keywords>0x8000400000000002</Keywords> 
  <TimeCreated SystemTime="2020-05-03T23:13:33.166981700Z" /> 
  <EventRecordID>46567</EventRecordID> 
  <Correlation /> 
  <Execution ProcessID="4" ThreadID="8" /> 
  <Channel>System</Channel> 
  <Computer>Idris-PC</Computer> 
  <Security UserID="S-1-5-18" /> 
  </System>
- <EventData>
  <Data Name="BugcheckCode">0</Data> 
  <Data Name="BugcheckParameter1">0x0</Data> 
  <Data Name="BugcheckParameter2">0x0</Data> 
  <Data Name="BugcheckParameter3">0x0</Data> 
  <Data Name="BugcheckParameter4">0x0</Data> 
  <Data Name="SleepInProgress">0</Data> 
  <Data Name="PowerButtonTimestamp">132330207406910296</Data> 
  <Data Name="BootAppStatus">0</Data> 
  <Data Name="Checkpoint">0</Data> 
  <Data Name="ConnectedStandbyInProgress">false</Data> 
  <Data Name="SystemSleepTransitionsToOn">0</Data> 
  <Data Name="CsEntryScenarioInstanceId">0</Data> 
  <Data Name="BugcheckInfoFromEFI">false</Data> 
  <Data Name="CheckpointStatus">0</Data> 
  </EventData>
  </Event>

 

[Juanmacaam]

Maybe a bad cable? Are 685W enough for your config?

[ighost01]

11 hours ago, Juanmacaam said:

Maybe a bad cable? Are 685W enough for your config?

I hope it is just the cable !! According to Nvidia and Greenpcgamers the 685W PSU is sufficient. Hence, I noticed something off, the CPU (Xeon E5-1650 V2 @ 3.5Ghz up to 3.9Ghz ) shows its maximum frequency is 3.5Ghz which is its basic frequency normally, before installing the RTX 2080 when I had a Quadro 6000 setup (consume around 204W) the CPU in Bios shows the max Frequency 3.9 Ghz. Now the CPU Frequency dropped by 0.4Ghz  !!?? in Dell forums they say it is because the insufficient power the Intel SpeedStep algorythm in bios down the CPU's frequency when it detects a lake of power. I am lost between all those forums, everyone what he says !!?? I just don't want to kill the GPU ! 

[Juanmacaam]

Haha I get you, I think it could be a lack of power, I would try either replacing the cable or trying a more powerful PSU. I really don't know why is that the CPU drops to 0.4Ghz that's weird, maybe someone out here in the forum knows more about that.

Hope you can solve it!

[ighost01]

16 hours ago, Juanmacaam said:

Haha I get you, I think it could be a lack of power, I would try either replacing the cable or trying a more powerful PSU. I really don't know why is that the CPU drops to 0.4Ghz that's weird, maybe someone out here in the forum knows more about that.

Hope you can solve it!

Thank you, I hope someone can answer and help me with this !

[ighost01]

I finally fixed the issue by upgrading the PSU from 685W to 1300W I also changed the cable which was causing a crash only when toughing the PC case. Therefor the problem was the power insufficiency.