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Help with PC

SamKnuckels
By SamKnuckels
in Troubleshooting
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Posted

Hey guys, first forum post. (jes my profile picture is inspired from Tech Linked)

Last night my brother asked me what was wrong with his pc because his games weren't running good.

I built his pc and I help him with all of his problems he encounters. 

He changed the position of where his pc was at but he didn't do it the right way. He plugged out the power cord (while his pc was running) and all of his other stuff. After he came to me I said this was a stupid thing to do. After restarting and wanting to game again he had only 20 fps. I was checking the normal stuff. Are any of the components moved in a wrong way or anything. No nothing moved. I tried some troobelshooting stuff on the internet and after that I found out he only had 6GB of memory showing op but he has an 8GB stick (In task manager) So I restarted and went to check in the bios and saw 8gb showing up. I didn't know what was happening so I did some more troobelshooting today, still it was working bad. I tried putting the 8Gb stick in the other slot (he has 2 ram slots) and now the pc is not outputting video but everything else is working (fans, lightning etc) I don't know how to fix this know please help?

Pc specs (can't see details because I can't open device manager)
Ram: 8GB
CPU: Ryzen 3200g (w/ stock cooler)
GPU: ASUS 4GB 580
PSU Cooler master 450w bronze

 

Please suggest some fixes?

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by the specs of the pc, I won't assume you have the emans to test each major component individually, now if you do, this is the easiest way of troubleshooting... e.g. different psu, different RAM etc etc.

 

if not the easiest method would be to reinstall the OS and go from there

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6 minutes ago, SamKnuckels said:

 

Hello,

 

Looks like you either don't have the driver for the GPU or plugged the monitor into the mobo which would explain why 2GB of ram are reserved for the APU.

 

Also Ryzen really really really, and more, prefers 2 sticks of ram instead of one.

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Hey, welcome to the forum

5 minutes ago, SamKnuckels said:

he only had 6GB of memory showing op but he has an 8GB stick (In task manager) So I restarted and went to check in the bios and saw 8gb showing up

Seeing 6GB would be normal, if, he wasn't running a separate videocard. Since the 3200G integrated graphics needs some memory too.

That already signals to me something weird is going on with the videocard.

 

Reseat the videocard (take it out of the PCIE slot and place it back in) and make sure the power cable is properly plugged in. Now check if his video cable (the cable going to the monitor) is actually plugged into the videocard, not the motherboard.

"We're all in this together, might as well be friends" Tom, Toonami.

 

mini eLiXiVy: my open source 65% mechanical PCB, a build log, PCB anatomy and discussing open source licenses: https://linustechtips.com/topic/1366493-elixivy-a-65-mechanical-keyboard-build-log-pcb-anatomy-and-how-i-open-sourced-this-project/

 

mini_cardboard: a 4% keyboard build log and how keyboards work: https://linustechtips.com/topic/1328547-mini_cardboard-a-4-keyboard-build-log-and-how-keyboards-work/

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with the risk of repeating others.

I too think that the video card is the problem. you're probably gaming on the integrated graphics instead of the video card.

Most simple solution i can provide, is changing the connection of the monitor to the video card instead of the mainboard.

Gamesystem: X3700, 32GB memory @3200mhz, GTX1080 Hybrid

Unraid system: Epyc 7352, 24/48, 96GB ECC buffered @2666mhz, 2x GT710, GTX1050Ti

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1 hour ago, minibois said:

Hey, welcome to the forum

Seeing 6GB would be normal, if, he wasn't running a separate videocard. Since the 3200G integrated graphics needs some memory too.

That already signals to me something weird is going on with the videocard.

 

Reseat the videocard (take it out of the PCIE slot and place it back in) and make sure the power cable is properly plugged in. Now check if his video cable (the cable going to the monitor) is actually plugged into the videocard, not the motherboard.

@Caennanu

I changed the connection to the video card. Still no graphics.

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1 hour ago, minibois said:

Hey, welcome to the forum

Seeing 6GB would be normal, if, he wasn't running a separate videocard. Since the 3200G integrated graphics needs some memory too.

That already signals to me something weird is going on with the videocard.

 

Reseat the videocard (take it out of the PCIE slot and place it back in) and make sure the power cable is properly plugged in. Now check if his video cable (the cable going to the monitor) is actually plugged into the videocard, not the motherboard.

Tried reseat the GPU plugged the power cable in again. Still no video. Haven't tried any other cable, I'm gonna try displayport instead of hdmi

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3 minutes ago, SamKnuckels said:

@Caennanu

I changed the connection to the video card. Still no graphics.

2 minutes ago, SamKnuckels said:

Tried reseat the GPU plugged the power cable in again. Still no video. Haven't tried any other cable, I'm gonna try displayport instead of hdmi

When you have a video cable plugged into the videocard, it won't display anything? Try to plug in a cable to the motherboard video out. That shouldn't  work, since you have a separate videocard installed, but if you do get video; you know something weird it going on there.

 

From there on, I would focus the troubleshooting on the videocard.

Try the card in a different slot, (if possible) try another PCIE power cable from your PSU, maybe try to see if you can get another videocard to test in this system/try to test this videocard in your system. I would only try the videocard in other system after doing all the other troubleshooting options.

"We're all in this together, might as well be friends" Tom, Toonami.

 

mini eLiXiVy: my open source 65% mechanical PCB, a build log, PCB anatomy and discussing open source licenses: https://linustechtips.com/topic/1366493-elixivy-a-65-mechanical-keyboard-build-log-pcb-anatomy-and-how-i-open-sourced-this-project/

 

mini_cardboard: a 4% keyboard build log and how keyboards work: https://linustechtips.com/topic/1328547-mini_cardboard-a-4-keyboard-build-log-and-how-keyboards-work/

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13 minutes ago, minibois said:

When you have a video cable plugged into the videocard, it won't display anything? Try to plug in a cable to the motherboard video out. That shouldn't  work, since you have a separate videocard installed, but if you do get video; you know something weird it going on there.

 

From there on, I would focus the troubleshooting on the videocard.

Try the card in a different slot, (if possible) try another PCIE power cable from your PSU, maybe try to see if you can get another videocard to test in this system/try to test this videocard in your system. I would only try the videocard in other system after doing all the other troubleshooting options.

Also the hdmi slot on the motherboard isn't working but if i power on the pc my monitor is saying (no signal) out of the blue and the monitor is showing a red light.

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like minibois said, i think there is something going on with the video card.

Ofcourse it could also be the PSU, but at this point i'd focus on the video output.

 

Do you have the ability to check if the video card works in another system?

Gamesystem: X3700, 32GB memory @3200mhz, GTX1080 Hybrid

Unraid system: Epyc 7352, 24/48, 96GB ECC buffered @2666mhz, 2x GT710, GTX1050Ti

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