500kbps after router reset.

[DAnewguy]

As the title says out of nowhere i started seing increadably slow loading speeds i asked around the house and the only thing that has ahppened is that the router got reset and now its slow.

Is there anyone able to help troubleshooting this?

[ddennis002]

3 minutes ago, DAnewguy said:

As the title says out of nowhere i started seing increadably slow loading speeds i asked around the house and the only thing that has ahppened is that the router got reset and now its slow.

Is there anyone able to help troubleshooting this?

What model is your router? ISP info, speed subscribed to, transmission media? 

What kind of device are you testing from and how are you testing?

[DAnewguy]

26 minutes ago, ddennis002 said:

What model is your router? ISP info, speed subscribed to, transmission media? 

What kind of device are you testing from and how are you testing?

My device is a pc i got i t connected with a cable. (Im going to be honest i dont understand most of what u requested.)(btw i called the providers and all they said to restart and what not. nothing worked and they had noone there atm that knew what to do......) i usually have 20-25MB/S and as u see now i cant even reach 1 mbps (download obv) 

 

[ddennis002]

14 minutes ago, DAnewguy said:

My device is a pc i got i t connected with a cable. (Im going to be honest i dont understand most of what u requested.)(btw i called the providers and all they said to restart and what not. nothing worked and they had noone there atm that knew what to do......) i usually have 20-25MB/S and as u see now i cant even reach 1 mbps (download obv) 

 

Okay so your testing using a PC wired to a cable modem that uses Coax Cable is your transmission media. And your screenshot shows me modem model number and such.

So yea your testing is very low on this Screeenshot that I left can you go to the connection section this should show signal levels of the modem between the modem and CTSM which is the device out on the street that transitions final leg coax to fiber back-haul. I want to see if the signal levels are in spec this will give us an idea if were looking at a physical cable problem or if it could be something else.

[DAnewguy]

1 minute ago, ddennis002 said:

Okay so your testing using a PC wired to a cable modem that uses Coax Cable is your transmission media. And your screenshot shows me modem model number and such.

So yea your testing is very low on this Screeenshot that I left can you go to the connection section this should show signal levels of the modem between the modem and CTSM which is the device out on the street that transitions final leg coax to fiber back-haul. I want to see if the signal levels are in spec this will give us an idea if were looking at a physical cable problem or if it could be something else.

So its slow for all devices that are connected wifi or cable got 2 of each. but here you go

Also if this says anything 

[DAnewguy]

the pic order got lil messed up mb

[ddennis002]

Just now, DAnewguy said:

the pic order got lil messed up mb

So your modem signal levels look fine, what im looking at is making sure that there isn't a high number of correctable or uncorrectable errors, for DOCSIS 3.0 Downstream Power should be 0 is ideal with a -/+ 8dBmV being in spec. Downstream SNR should be 28dB or higher, Ideal is 34dB or higher.  Upstream Power should never be over 54dBmV when you start creeping past 50dBmV you may have issues with the modem maintaining a solid connection to the CTSM on the street.

 

With wired PC up a command prompt and type this      ping google.com -n 300

This will ping google.com server 300 times we are looking for any packet loss or high latency post the end result, will be Packets sent, recieved, and lost. And round trip in ms min, max, avg.

 

Also in a command prompt type this and provide results       tracert google.com

[DAnewguy]

4 minutes ago, ddennis002 said:

So your modem signal levels look fine, what im looking at is making sure that there isn't a high number of correctable or uncorrectable errors, for DOCSIS 3.0 Downstream Power should be 0 is ideal with a -/+ 8dBmV being in spec. Downstream SNR should be 28dB or higher, Ideal is 34dB or higher.  Upstream Power should never be over 54dBmV when you start creeping past 50dBmV you may have issues with the modem maintaining a solid connection to the CTSM on the street.

 

With wired PC up a command prompt and type this      ping google.com -n 300

This will ping google.com server 300 times we are looking for any packet loss or high latency post the end result, will be Packets sent, recieved, and lost. And round trip in ms min, max, avg.

 

Also in a command prompt type this and provide results       tracert google.com

the 300 is still going so here u go for now

 

[DAnewguy]

Just now, DAnewguy said:

the 300 is still going so here u go for now

 

oh and heres the results for the 300 besides the 2 that were 2000 ms most were around 15

[ddennis002]

1 minute ago, DAnewguy said:

oh and heres the results for the 300 besides the 2 that were 2000 ms most were around 15

Was there any lost packets?

[DAnewguy]

Just now, ddennis002 said:

Was there any lost packets?

MB WRONG PIC

[DAnewguy]

SO NONE btw MMMMMMMMMMMMMMMM 28KB/S DOWNLOAD YEEEEEEEEEEEEEEEE

[ddennis002]

Just now, DAnewguy said:

MB WRONG PIC

Well 2042ms for a packet is pretty bad but if it was only 2 could just been a delay somewhere. If more packets were like that I would say there is noise in the line or something along those lines but usually that would be evident in the signal levels of the modem.

 

Lets try performing a factory reset of the modem. Here is how to do this. This will wipe out any custom SSID and WiFi password for your wireless if you have them setup they will need to be reconfigured after.

 

https://setuprouter.com/router/cbn/ch7486e/reset-router.htm

[ddennis002]

Just now, DAnewguy said:

SO NONE btw MMMMMMMMMMMMMMMM 28KB/S DOWNLOAD YEEEEEEEEEEEEEEEE

Speedy! lol! good old days of the 28k dial up modem LOL

[DAnewguy]

Just now, ddennis002 said:

Speedy! lol! good old days of the 28k dial up modem LOL

tHIS YES?

[DAnewguy]

OR THE PHYSICAL ONE?

 

[ddennis002]

Just now, DAnewguy said:

tHIS YES?

Yep that works as well, or the paper clip method either way works.

[ddennis002]

1 minute ago, ddennis002 said:

Yep that works as well, or the paper clip method either way works.

YAY! just noticed I hit 1000 posts!

[DAnewguy]

 

17 minutes ago, ddennis002 said:

YAY! just noticed I hit 1000 posts!

gratz!!!but nothing has changed

[ddennis002]

1 minute ago, DAnewguy said:

 

gratz!!!but nothing has changed

Is it possible that you have a data cap that you have hit and now your speed is being slowed?

[DAnewguy]

1 minute ago, ddennis002 said:

Is it possible that you have a data cap that you have hit and now your speed is being slowed?

no last 30 days ive got about 500gb of download and there has been times where ive been over 1000 but  thx if there isent anything u can do at this point ill just call the providers and hope someone can do something there thx for the help so far

[ddennis002]

Just now, DAnewguy said:

no last 30 days ive got about 500gb of download and there has been times where ive been over 1000 but  thx if there isent anything u can do at this point ill just call the providers and hope someone can do something there thx for the help so far

As far as your end everything seems to be in tip top shape. This is probably an issue on there end might have a node back-haul issue, or issue in there data center, is there anyone that you know with the same ISP like a neighbor would be best that they could test there speed and see what they are getting?

[Alex Atkin UK]

2 hours ago, ddennis002 said:

Speedy! lol! good old days of the 28k dial up modem LOL

Those were 28Kbit not 28Kbyte.

[ddennis002]

2 hours ago, Alex Atkin UK said:

Those were 28Kbit not 28Kbyte.

Slow as hell LOL, i remember year ago being on dial up and when i got my first dsl like of like 128Kbps I though i was baller

 

Now I couldn't survive without a 100/100Mbps fiber connection LOL