Rx5700xt not working properly

[tywar123]

I just recently bought an rx5700xt, ryzen7 3800x and an x570 board. After installing drivers my screen would flicker on and off unless i set my monitor refresh rate to 60hz instead of 144, in game i don't get higher than 50 fps at any variation of settings. The only time i could get it to 2000mhz is under stress tests and even then i only get 50fps at either 4k or 720p. Ive updated my bios, gotten all the drivers i should need, I'm not thermal throttling because the hottest i hit is 48 Celsius. Should I exchange the card? Is there a setting i can change? I don't know.

[BTGbullseye]

Are you connecting with DisplayPort or HDMI? Some monitors have a poor implementation of DisplayPort, and it can cause the flickering issue on the 5700 series.

[tywar123]

I'm using displayport but the same thing happened when I used hdmi

[BTGbullseye]

10 hours ago, tywar123 said:

I'm using displayport but the same thing happened when I used hdmi

What is the full model number of the monitor? It probably isn't the part at fault, but it might be. Is Freesync turned on or off? Is Enhanced Sync turned on or off? Run GPU-Z and give a screenshot please.

 

It's probably a bad driver install, so you can try running DDU in safe mode, and reinstalling the drivers directly from AMD. (make sure you turn off Windows' auto driver downloads before you start)

[tywar123]

On 11/16/2019 at 11:37 PM, BTGbullseye said:

What is the full model number of the monitor? It probably isn't the part at fault, but it might be. Is Freesync turned on or off? Is Enhanced Sync turned on or off? Run GPU-Z and give a screenshot please.

 

It's probably a bad driver install, so you can try running DDU in safe mode, and reinstalling the drivers directly from AMD. (make sure you turn off Windows' auto driver downloads before you start)

I have an msi optix g24c. I swapped the card out with a gtx 1050 and it ran flawlessly same cords and everything. I've tried it with free sync on and off as well as the virtual super display setting or whatever it's called. I'll check the enhanced sync and try a clean driver install in a bit.

[BTGbullseye]

4 minutes ago, tywar123 said:

I have an msi optix g24c. I swapped the card out with a gtx 1050 and it ran flawlessly same cords and everything. I've tried it with free sync on and off as well as the virtual super display setting or whatever it's called. I'll check the enhanced sync and try a clean driver install in a bit.

That's actually a very decent monitor. It's the slightly lower quality panel version of what I have. (241C) Most likely is that it's just a driver issue, but if it isn't, sounds like it's time to RMA the GPU.

[tywar123]

3 hours ago, BTGbullseye said:

That's actually a very decent monitor. It's the slightly lower quality panel version of what I have. (241C) Most likely is that it's just a driver issue, but if it isn't, sounds like it's time to RMA the GPU.

[BTGbullseye]

15 hours ago, tywar123 said:

Nothing amiss there. Run DDU in safe mode to uninstall both the Nvidia and the AMD drivers, then install the newest drivers.

[Midnitewolf]

Sounds like driver issues.

 

Known Issues

• Radeon RX 5700 series graphics products may intermittently experience loss of display or video signal during gameplay.
• Radeon RX 5700 series graphics products may experience stutter in some games at 1080p and low game settings.
• Performance Metrics Overlay may cause stutter or screen flashing on some applications.
• Toggling HDR may cause system instability during gaming when Radeon ReLive is enabled.
• AMD Radeon VII may experience elevated memory clocks at idle or on desktop.
• Performance Metrics Overlay may report incorrect VRAM utilization.
• Invoking Radeon Overlay may cause games to lose focus or become minimized when HDR is enabled within Windows®.

 

Unfortunately it looks like AMD doesn't quite have their drivers sorted out for the 5700 XT which is a shame since I was strongly considering buying one.  

[Bombastinator]

1 hour ago, Midnitewolf said:

Sounds like driver issues.

 

Known Issues

• Radeon RX 5700 series graphics products may intermittently experience loss of display or video signal during gameplay.
• Radeon RX 5700 series graphics products may experience stutter in some games at 1080p and low game settings.
• Performance Metrics Overlay may cause stutter or screen flashing on some applications.
• Toggling HDR may cause system instability during gaming when Radeon ReLive is enabled.
• AMD Radeon VII may experience elevated memory clocks at idle or on desktop.
• Performance Metrics Overlay may report incorrect VRAM utilization.
• Invoking Radeon Overlay may cause games to lose focus or become minimized when HDR is enabled within Windows®.

 

Unfortunately it looks like AMD doesn't quite have their drivers sorted out for the 5700 XT which is a shame since I was strongly considering buying one.  

What is the date on that statement?  I knew They were having problems but I got the impression they were more or less straightened out.  This implies they aren’t.  It may be old though.

[BTGbullseye]

37 minutes ago, Bombastinator said:

What is the date on that statement?  I knew They were having problems but I got the impression they were more or less straightened out.  This implies they aren’t.  It may be old though.

That is present on the 19.11.3 drivers. https://www.amd.com/en/support/kb/release-notes/rn-rad-win-19-11-3

 

That said, it's most likely a hardware issue for this specific situation if DDU and new drivers doesn't fix it.

[Kingkems]

On 11/16/2019 at 12:02 AM, tywar123 said:

I just recently bought an rx5700xt, ryzen7 3800x and an x570 board. After installing drivers my screen would flicker on and off unless i set my monitor refresh rate to 60hz instead of 144, in game i don't get higher than 50 fps at any variation of settings. The only time i could get it to 2000mhz is under stress tests and even then i only get 50fps at either 4k or 720p. Ive updated my bios, gotten all the drivers i should need, I'm not thermal throttling because the hottest i hit is 48 Celsius. Should I exchange the card? Is there a setting i can change? I don't know.

Try to turn down your panels color accuracy because I had the same issue with a rx580 and that exact panel and going from 8bit color to 6bit fixed it and I couldn't tell the difference between the 2.

[tywar123]

9 hours ago, Bombastinator said:

What is the date on that statement?  I knew They were having problems but I got the impression they were more or less straightened out.  This implies they aren’t.  It may be old though.

is there anything i can do to solve that until they get their ducks in a line?

 

[tywar123]

I just tried that and had the same issue still

 

[tywar123]

8 hours ago, BTGbullseye said:

That is present on the 19.11.3 drivers. https://www.amd.com/en/support/kb/release-notes/rn-rad-win-19-11-3

 

That said, it's most likely a hardware issue for this specific situation if DDU and new drivers doesn't fix it.

Just exchanged the card and still having the display issue

[tywar123]

7 hours ago, Kingkems said:

Try to turn down your panels color accuracy because I had the same issue with a rx580 and that exact panel and going from 8bit color to 6bit fixed it and I couldn't tell the difference between the 2.

I just tried that and had the same issue still

[Bombastinator]

4 minutes ago, tywar123 said:

is there anything i can do to solve that until they get their ducks in a line?

 

I dunno if they’re out of line still or not.  It’s why I was asking.  From the post list though it sounds like it might not be a gpu problem you’re having anyway.

[tywar123]

5 minutes ago, Bombastinator said:

I dunno if they’re out of line still or not.  It’s why I was asking.  From the post list though it sounds like it might not be a gpu problem you’re having anyway.

do you think its motherboard related? it shouldnt be if it worked fine with an nvidia card though, correct?

[Bombastinator]

Well i

36 minutes ago, tywar123 said:

do you think its motherboard related? it shouldnt be if it worked fine with an nvidia card though, correct?

Word was “might”.  I dunno.  You swapped GPUs and it didn’t help though.  At this point I’m not betting on any answer.  Too many horses and they’re too close together.  Software? Software conflict? Drivers?

 

what would I personally do?

 Something that’s probably stupid and too much work.
My personal move at this point, which very well might be the wrong one, is to start by removing all possible software issues.  This is me so it might not be the fastest or bestest.
 I hear DDU is good, but I don’t know how to use it so I’d find out how much time I had to futz with this and if I had anything particularly important on my machine.

IF I had lots of time AND there wasn’t anything important on my machine AND I had the install software in the room including all the windows and driver updates I’d pull the network cable and do a clean install. It’s a really inefficient way to make sure there’s no software junk getting in the way of anything but it’s very thorough.  Then after I’d reinstalled and updated the system behind an air gap because I’m paranoid like that, and with nothing on the system but a squeaky clean freshly updated windows I’d put the AMD drivers on the machine.  Not the saphire or whoever made the card stuff, but the ones from AMD.  All of them.  Anything dash stable.  Them I’d test and make sure the card was happy.  IF the card was not happy it’s a hardware or driver issue because there’s nothing else on there to get in the way.

If the card WAS happy I’d plug the network back in and start installing stuff one at a time, testing between installs until the card suddenly became unhappy or I’d installed everything. 

The Nvidia software is high on my suspicion list and if the AMD card works it’s not needed anyway.   That doesn’t go back on at all.

[tywar123]

18 minutes ago, Bombastinator said:

Well i

Word was “might”.  I dunno.  You swapped GPUs and it didn’t help though.  At this point I’m not betting on any answer.  Too many horses and they’re too close together.  Software? Software conflict? Drivers?

 

what would I personally do?

 Something that’s probably stupid and too much work.
My personal move at this point, which very well might be the wrong one, is to start by removing all possible software issues.  This is me so it might not be the fastest or bestest.
 I hear DDU is good, but I don’t know how to use it so I’d find out how much time I had to futz with this and if I had anything particularly important on my machine.

IF I had lots of time AND there wasn’t anything important on my machine AND I had the install software in the room including all the windows and driver updates I’d pull the network cable and do a clean install. It’s a really inefficient way to make sure there’s no software junk getting in the way of anything but it’s very thorough.  Then after I’d reinstalled and updated the system behind an air gap because I’m paranoid like that, and with nothing on the system but a squeaky clean freshly updated windows I’d put the AMD drivers on the machine.  Not the saphire or whoever made the card stuff, but the ones from AMD.  All of them.  Anything dash stable.  Them I’d test and make sure the card was happy.  IF the card was not happy it’s a hardware or driver issue because there’s nothing else on there to get in the way.

If the card WAS happy I’d plug the network back in and start installing stuff one at a time, testing between installs until the card suddenly became unhappy or I’d installed everything. 

The Nvidia software is high on my suspicion list and if the AMD card works it’s not needed anyway.   That doesn’t go back on at all.

i think its safe to say at this point that the fact it works with benchmarks perfectly is a good signal that it is driver related and i should just wait for a new release for the time being. Especially considering reinstalling drivers temporarily stopped my flickering issue which I discovered earlier.

[Bombastinator]

38 minutes ago, tywar123 said:

i think its safe to say at this point that the fact it works with benchmarks perfectly is a good signal that it is driver related and i should just wait for a new release for the time being. Especially considering reinstalling drivers temporarily stopped my flickering issue which I discovered earlier.

Temporarily doesn’t make sense though.  If you changed something and it started having problems again is one thing, but works for a while then magically doesn’t isn’t.   It implied to me the drivers were good but something else was wrong.  Hence the gigantic amount of wipe and reinstall.   If I felt comfortable with DDU, I’d first DDU the NVIDIA stuff and test on the grounds that I’ve seen google and apple (90%+ google I think) do horrible and sneaky things to make each other’s software not work right.  If that made the AMD card happy I’d stop.