Prebuilt Gaming Rig DOA - I would appreciate your help.

[LandDownUnder]

Hey guys,

 

CPU: Ryzen 7 3700X

GPU: MSI RTX 2070 Super Ventus OC 8G

Mobo: MSI B450M Mortar Max

PSU: Super Flower Leadex 3 Gold

RAM 16GB Corsair Vengeance RGB Pro 

SSD: SX8200 Pro M.2 2280 256GB 

HDD: Seagate Barracuda 2TB

OS: Windows 10 Home 64bit. 

 

My father is a truck driver and retires this Friday as his license is being revoked due to a chronic heart condition. I spent $2500AUD on a prebuilt rig for him so we could spend time gaming together as he adjusts to the transition and it arrived DOA. There's no display output from the GPU or motherboard and there's a red debug LED illimuniated on the motherboard which apparently indicates a DRAM issue. After replacing the memory with known good RAM the issue is persisting. 

 

If I can't resolve this myself I'll have to post it back to the company I bought it from for repairs which could take weeks. 

 

Thanks for the help! 

[Silentprototipe]

RMA it, Dont touch anything. If it arrived DOA just send it back and get it replaced 

[TMobile]

what silentprototipe said.

 

if you replace or do anything your warranty will be voided, but this warranty covers your pc atm.

[LandDownUnder]

7 minutes ago, Silentprototipe said:

RMA it, Dont touch anything. If it arrived DOA just send it back and get it replaced 

 

Just now, TheThymo said:

what silentprototipe said.

 

if you replace or do anything your warranty will be voided, but this warranty covers your pc atm.

Thanks for the replies. I've been buying hardware from this company for 12 years and I'm surprised their quality control let the rig be shipped to me in this state. I'll call them when they open this morning for a replacement. 

[TMobile]

11 minutes ago, LandDownUnder said:

 

Thanks for the replies. I've been buying hardware from this company for 12 years and I'm surprised their quality control let the rig be shipped to me in this state. I'll call them when they open this morning for a replacement. 

whatever you do, do it together with the company (and have their words on paper (or email or whatever)), this can save you a lot of trouble.

 

I used to work somewhere, and sometimes people tried to fix things themselves, and afterwards we couldn't help them because they voided their warranty stuff.

[LandDownUnder]

20 minutes ago, TheThymo said:

whatever you do, do it together with the company (and have their words on paper (or email or whatever)), this can save you a lot of trouble.

 

I used to work somewhere, and sometimes people tried to fix things themselves, and afterwards we couldn't help them because they voided their warranty stuff.

 

Good advice. I'll make sure I record the conversation when I call them later this morning and print out any email correspondence. I'll give you guys an update on the situation later today.

 

Thanks again. 

[TMobile]

5 minutes ago, LandDownUnder said:

 

Good advice. I'll make sure I record the conversation when I call them later this morning and print out any email correspondence. I'll give you guys an update on the situation later today.

 

Thanks again. 

you don't have to print or record

just make sure that they email everything they say on the phone, and don't delete the emails

[LandDownUnder]

Warranty claim has been submitted and I'll be returning it to be replaced. 

 

I appreciate the quick responses. Cheers!