PLEASE HELP ME FIX LOSS SPIKES ;_;

[meisterbait]

Hey LTT fam,

~really need your help.

~have been facing a problem while playing games on my PC.

~am getting sudden loss-spikes lasting for a few seconds continuously repeating in a minute or two, and during this time period the loss hits 40%.

~very irritating and usually happens during the day.

~using 40mbps connection and this problem was non-existent in previous connection by a different ISP.

~I usually play CS:GO and PUBG PC LITE, and my PC is decent enough.

~from India

~tried contacting the customer care, but they say that its fixed, though i can't notice any change.

 

PLEASE HELP...........YOUR RESPONSE WILL BE HIGHLY APPRECIATED

 

Edited September 23, 2019 by meisterbait
*added the photo of ping test to the server I usually play on

[Skiiwee29]

How are you connected? Direct into your ISP, router, wifi, Powerline adapter? Explain your home network setup. 

[meisterbait]

8 minutes ago, Skiiwee29 said:

How are you connected? Direct into your ISP, router, wifi, Powerline adapter? Explain your home network setup. 

I have a TPLink router and connected using ethernet cable

[Skiiwee29]

2 minutes ago, meisterbait said:

I have a TPLink router and connected using ethernet cable

have you tried bypassing your router for a while and testing directly to your ISP modem to confirm or deny if its there service or your router?

[meisterbait]

Just now, Skiiwee29 said:

have you tried bypassing your router for a while and testing directly to your ISP modem to confirm or deny if its there service or your router?

yes i did, but it still persists.......matter of fact..i am currently using it directly from the modem

[meisterbait]

4 minutes ago, Skiiwee29 said:

have you tried bypassing your router for a while and testing directly to your ISP modem to confirm or deny if its there service or your router?

i have attached a pic.....check if u get any hint

[Skiiwee29]

1 minute ago, meisterbait said:

i have attached a pic.....check if u get any hint

Have you tried a different ethernet cable? How about other devices, do they experience the same packet loss at the same time?

[meisterbait]

1 minute ago, Skiiwee29 said:

Have you tried a different ethernet cable? How about other devices, do they experience the same packet loss at the same time?

i have tried switching cables, and other devices are experiencing same problem

[Skiiwee29]

1 minute ago, meisterbait said:

i have tried switching cables, and other devices are experiencing same problem

then continue to push your ISP and ask for a new modem. 

[meisterbait]

8 minutes ago, Skiiwee29 said:

then continue to push your ISP and ask for a new modem. 

thanks for the suggestion.....i will get it done