Just uninstalled LGS now want to install G HUB but nothing happens launcing the setup

[Turtle Rig]

I need help guys, big time help.  I just uninstalled my Logitech Gaming Software as Im getting my G915 keyboard tomorrow.  Wanted to prepare for it.  So I uninstalled LGS rebooted,, then I try to launch G Hub setup and my mouse cursors does some stuff but nothing happens.  The installer wont launch.  What is going on ?  I need help.. Thank you

[jiyeon]

You should have ideally uninstalled both Logitech Gaming Software and Logitech G-Hub simultaneously as both clash for priority of control for your peripherals. I know, it sounds stupid, but it's Logitech's thing now that they're trying to migrate everyone to G-Hub, but I digress.

 

Uninstall both programs, reboot for a clean start to make sure all Logitech Gaming Software dependencies are cleared, and install Logitech G-Hub only.

[Turtle Rig]

3 minutes ago, sowon said:

You should have ideally uninstalled both Logitech Gaming Software and Logitech G-Hub simultaneously as both clash for priority of control for your peripherals. I know, it sounds stupid, but it's Logitech's thing now that they're trying to migrate everyone to G-Hub, but I digress.

 

Uninstall both programs, reboot for a clean start to make sure all Logitech Gaming Software dependencies are cleared, and install Logitech G-Hub only.

I have never install G HUB ever.  I used LGS ...only.. I never install G HUB.. I uninstalled the LGS ,, rebooted,, and run the G HUB setup and mouse gives its working but nothing happens,, it wont launch the setup.  

[jiyeon]

Just now, Turtle Rig said:

I have never install G HUB ever.  I used LGS ...only.. I never install G HUB.. I uninstalled the LGS ,, rebooted,, and run the G HUB setup and mouse gives its working but nothing happens,, it wont launch the setup.  

Oh, my mistake there.

 

So when you launch up G-Hub, are you not given a setup prompt like this below?

[Turtle Rig]

1 minute ago, sowon said:

Oh, my mistake there.

 

So when you launch up G-Hub, are you not given a setup prompt like this below?

Thanks for helping sowon.  Yes I dont get that screen above.  I get nothing blank nothing happens,  The mouse just looks like its working then stops nothing happens.  I downloaded different version of G HUB as well.  

[jiyeon]

1 minute ago, Turtle Rig said:

Thanks for helping sowon.  Yes I dont get that screen above.  I get nothing blank nothing happens,  The mouse just looks like its working then stops nothing happens.  I downloaded different version of G HUB as well.  

So are you just completely stuck on a black page? How long did you wait before concluding that it's stuck?

 

You're not able to see this page here? I recommend running in administrator mode to see if you're able to get to this page below:

 

[Turtle Rig]

5 minutes ago, sowon said:

So are you just completely stuck on a black page? How long did you wait before concluding that it's stuck?

 

You're not able to see this page here? I recommend running in administrator mode to see if you're able to get to this page below:

 

I dont see this page that says Logitech G HUB and option to install.  I get blank,, double click exe mouse works for 2 seconds and nothing happens, no screen no installer screen nothing... 

[jiyeon]

3 minutes ago, Turtle Rig said:

I dont see this page that says Logitech G HUB and option to install.  I get blank,, double click exe mouse works for 2 seconds and nothing happens, no screen no installer screen nothing... 

Try run it in adminstrator mode and see if it launches anything, rather than simply double-clicking the .exe.

[Turtle Rig]

8 minutes ago, sowon said:

Try run it in adminstrator mode and see if it launches anything, rather than simply double-clicking the .exe.

I tried run as admin I also went to safe mode and tried installing from there and its a no go nothing happens.... Now Im in normal mode ,, what can I do now ?

[jiyeon]

6 minutes ago, Turtle Rig said:

I tried run as admin I also went to safe mode and tried installing from there and its a no go nothing happens.... Now Im in normal mode ,, what can I do now ?

I took to the Logi forums, and found these steps:

 

1. Press Window + R, or, simply press start on the screen.

2. Type in "regedit" without quote.

3. Navigate (plus sign on the left) to "\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall"

4. Right click on "Uninstall"

5. Click on "Find.."

6. Type in "Logitech G HUB" without quote

7. Window should have highlight folder call "{521c89be-637f-4274-a840-baaf7460c2b2}" this may be different on your machine.

8. Click on step 7 folder ({521c89be-637f-4274-a840-baaf7460c2b2})

9. Right click > Delete

10. Done, now you can launch the installer to reinstall it.

 

I haven't tried them as my G-Hub is working so it will be of no use to me to try these, but do let me know how you get on if you try these steps.

 

Deleting Logitech G-Hub files isn't as simple as pressing 'uninstall' since like I mentioned earlier, Logitech software tends to have dependencies elsewhere. Based off these steps, you should be able to get G-Hub responsive.

[nick name]

Check that Windows Defender isn't stopping it.  

[Turtle Rig]

6 minutes ago, nick name said:

Check that Windows Defender isn't stopping it.  

I have never installed G HUB ?  I went to the registry no such key and no G HUB anywhere.  I have never installed it.  I just uninstalled logitech gaming software and rebooted and back up I launched the G HUB software and nothing happens,, and defender isnt blocking it I have real time OFF!  So I have no G HUB its never been installed on this machine

 

[Turtle Rig]

41 minutes ago, sowon said:

I took to the Logi forums, and found these steps:

 

1. Press Window + R, or, simply press start on the screen.

2. Type in "regedit" without quote.

3. Navigate (plus sign on the left) to "\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall"

4. Right click on "Uninstall"

5. Click on "Find.."

6. Type in "Logitech G HUB" without quote

7. Window should have highlight folder call "{521c89be-637f-4274-a840-baaf7460c2b2}" this may be different on your machine.

8. Click on step 7 folder ({521c89be-637f-4274-a840-baaf7460c2b2})

9. Right click > Delete

10. Done, now you can launch the installer to reinstall it.

 

I haven't tried them as my G-Hub is working so it will be of no use to me to try these, but do let me know how you get on if you try these steps.

 

Deleting Logitech G-Hub files isn't as simple as pressing 'uninstall' since like I mentioned earlier, Logitech software tends to have dependencies elsewhere. Based off these steps, you should be able to get G-Hub responsive.

I have zero G HUB stuff in registry because I haven't ever installed G HUB ............. just logitech gaming software.  I uninstalled that rebooted computer the hub exe just does nothing,, I see a mouse loading but nothing loads nothing on the screen, and I have zero G HUB stuff as I have never installed it ?

[nick name]

36 minutes ago, Turtle Rig said:

I have never installed G HUB ?  I went to the registry no such key and no G HUB anywhere.  I have never installed it.  I just uninstalled logitech gaming software and rebooted and back up I launched the G HUB software and nothing happens,, and defender isnt blocking it I have real time OFF!  So I have no G HUB its never been installed on this machine

 

Check your notifications and check the protection history.  It sounds exactly like the behavior you would see if Windows Defender was stopping it.  Nothing happens other than sometimes a real-time notification. 

[Turtle Rig]

3 minutes ago, nick name said:

Check your notifications and check the protection history.  It sounds exactly like the behavior you would see if Windows Defender was stopping it.  Nothing happens other than sometimes a real-time notification. 

Im not even running defender its not in the processes list.... nothing in notifications area .. 

[Turtle Rig]

1 hour ago, sowon said:

I took to the Logi forums, and found these steps:

 

1. Press Window + R, or, simply press start on the screen.

2. Type in "regedit" without quote.

3. Navigate (plus sign on the left) to "\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall"

4. Right click on "Uninstall"

5. Click on "Find.."

6. Type in "Logitech G HUB" without quote

7. Window should have highlight folder call "{521c89be-637f-4274-a840-baaf7460c2b2}" this may be different on your machine.

8. Click on step 7 folder ({521c89be-637f-4274-a840-baaf7460c2b2})

9. Right click > Delete

10. Done, now you can launch the installer to reinstall it.

 

I haven't tried them as my G-Hub is working so it will be of no use to me to try these, but do let me know how you get on if you try these steps.

 

Deleting Logitech G-Hub files isn't as simple as pressing 'uninstall' since like I mentioned earlier, Logitech software tends to have dependencies elsewhere. Based off these steps, you should be able to get G-Hub responsive.

I haven't installed  G HUB ever.  I had logitech gaming software,, I uninstalled that, rebooted and G HUB wont launch I get blank nothing.

[Turtle Rig]

3 hours ago, sowon said:

You should have ideally uninstalled both Logitech Gaming Software and Logitech G-Hub simultaneously as both clash for priority of control for your peripherals. I know, it sounds stupid, but it's Logitech's thing now that they're trying to migrate everyone to G-Hub, but I digress.

 

Uninstall both programs, reboot for a clean start to make sure all Logitech Gaming Software dependencies are cleared, and install Logitech G-Hub only.

I never have install G HUB.  I only had LGS and never install G HUB..  I uninstalled Logitech Gaming Software rebooted,, and G HUB doesnt do anything when I try to run the exe file. I get a quick mouse likes its working and stops,,, nothing happens.  I just installed LGS again.  My keyboard is coming tomorrow and it wont work with LGS ,,,,,, crapola

[Joey-Joe-Joe]

Just registered for this exact problem. I've never had GHub but did have the Logitech Gaming Software. I got rid of that because I wanted to use GHub but, nope... the launcher.exe won't even start, no matter what I do. I seem to remember even the Logitech Gaming Software giving me a similar issue several months back. I've tried safe mode, I've uninstalled everything Logitech related and even deleted every Logitech file in my registry. I can't even get to that black Logitech install screen asking me to agree to install it. I've tried running as administrator, I've tried compatibility modes, I've tried everything. I double click the .exe, the thinking wheel comes up by my mouse for like, 2 seconds and then nothing. LOL! I've seen so many people with issues like this when it comes to Logitech software, it's amazing they're still in business or that people buy their products.

[Slayerking92]

I just tried it, and same problem.  I removed LGS, rebooted,  I also had  "logitech options" installed for my trackball. Removed that, rebooted, and still no luck.

 

Tried all the suggestions i could find,  CCleaner, removed anything logitech from appdata.  

 

There is a .net error in the event log when it crashes.

 

*edit* I did get it installed. but it worked for a strange reason.  I use folder redirection to a server, so, my downloads were saving to a network drive.  I copied it to my C:\temp and ran it. and it worked fine.

 

I can even replicate it.  I uninstalled it, then rebooted.  It installs fine from local disk, but crashes from the network drive.

 

[Joey-Joe-Joe]

I ended up reinstalling LGS and said fugg-it. Logitech can blow me! I'll buy a Corsair mouse when this one craps out. LOL!

[granataspez]

I had exactly the same problem, the event viewer showed problems with the d3d9.dll file when i tried to start the installer. 
I found out that it was RivaTuner Statistic Server that came into conflict after the last update. 
If you have installed RTSS, close it and restart the installation, it worked for me.

[Klages]

On 9/26/2019 at 1:34 PM, granataspez said:

I had exactly the same problem, the event viewer showed problems with the d3d9.dll file when i tried to start the installer. 
I found out that it was RivaTuner Statistic Server that came into conflict after the last update. 
If you have installed RTSS, close it and restart the installation, it worked for me.

registered to say thank you! this was exactly what caused my installer to fail!

[Joey-Joe-Joe]

On 9/26/2019 at 6:34 AM, granataspez said:

I had exactly the same problem, the event viewer showed problems with the d3d9.dll file when i tried to start the installer. 
I found out that it was RivaTuner Statistic Server that came into conflict after the last update. 
If you have installed RTSS, close it and restart the installation, it worked for me.

I had previously tried this and it didn't work, but out of the blue, I decided to try and it again and go figure, it did the trick. Very weird!

[Snowflakas]

On 9/20/2019 at 10:05 AM, Slayerking92 said:

I just tried it, and same problem.  I removed LGS, rebooted,  I also had  "logitech options" installed for my trackball. Removed that, rebooted, and still no luck.

 

Tried all the suggestions i could find,  CCleaner, removed anything logitech from appdata.  

 

There is a .net error in the event log when it crashes.

 

*edit* I did get it installed. but it worked for a strange reason.  I use folder redirection to a server, so, my downloads were saving to a network drive.  I copied it to my C:\temp and ran it. and it worked fine.

 

I can even replicate it.  I uninstalled it, then rebooted.  It installs fine from local disk, but crashes from the network drive.

 

Thanks a lot, your words have saved my day <3

[Greiss]

 

On 9/26/2019 at 1:34 PM, granataspez said:

I had exactly the same problem, the event viewer showed problems with the d3d9.dll file when i tried to start the installer. 
I found out that it was RivaTuner Statistic Server that came into conflict after the last update. 
If you have installed RTSS, close it and restart the installation, it worked for me.

BTW msi afterburner caused the same problem. After turning it off the launcher would start