New Strix G731GW made me sad, help please!

[Tiber1337]

So I recently used all my savings to go all out on an Asus strix 3, the G731GW ( i7 9750h and rtx 2070 non-maxQ)

 

However it's not pushing the FPS It should in some titles.

 

In CS:GO on high settings, I'm getting 100-115 FPS, on LOW I'm getting 160 FPS, not only that but the game has microstutters or microtearing which is super annoying . Also I checked gpu/cpu usage while in CSGO and it stays at about 40-50%, its as if the laptop is too lazy to push those FPS  I added screenshots

 

-Same story in fortnite, on EPIC graphcis I get about 100 FPS, on LOW about 150 FPS

 

In other games it works, OKish, but somethings wrong and I can't figure out what.

 

What I did so far:

-Tried fresh windows installs, versions 1803, 1809, and 1903(current one)

-Installed all utilities and chipset drivers and everything asus had to offer

-Installed both official NVIDIA drivers AND Asus graphics drivers from the website

-Set everything to high performance, forced GPU

-Tried multiple nvidia driver versions, 419, 430

-Tried to install standard Nvidia drivers instead of DCH but its not possible.

 

PS: I also can't disable the touchpad, either from FN function or armoury crate, every other button works.

PS2: I'm a system admin myself, trust my I did plug in the power cord before doing all this.

 

I only had this laptop for 2 days and I've been working on solutions 12 hours a day,  I don;'t want to return it but I might have to do it cuz I have no ideas left

 

my discord ID: Tiber#7661

 

[Terabyte_272]

Check power settings your laptop may be on recommended performance and not max performance

[Tiber1337]

1 minute ago, Terabyte_272 said:

Check power settings your laptop may be on recommended performance and not max performance

It's on high performance

[Super Spartan]

Right click on your desktop then choose nVIDIA Control Panel. Go to Manage 3D Settings from the left pane, then scroll down a bit until you see power management. If you see it's set to OPTIMAL which is the default setting when you install a driver. That's your issue.

 

Optimal Power means when there is no draw on the screen, the GPU clock speeds is set 0 MHz to save power and then ramps up once it needs to. Sounds great on paper, works like crap. This is the number one reason why anyone might experience crappy performance from their nVIDIA GPU. What's worse, is that's the default setting in the nVIDIA Control Panel after you install a new driver often leading people to blame the driver for bad performance when it's just the fault of nVIDIA's clowns.

 

Set the power management to Adaptive which puts the GPU at lower clock speeds when no GPU intensive apps are in use and it would ramp the clocks up when needed. That actually works. It's the best balance between getting lower heat from the GPU and good performance in games.

 

When benchmarking, for the optimal results, it's best to set the power management to High Performance.

Mind you, after you change the power management to whatever you set it to, a reboot is mandatory for the new clocks to take effect.

Classical nVIDIA Swiss Cheese

[genexis_x]

Do you have dual channel RAM?

[Tiber1337]

10 hours ago, Ultra Male said:

Right click on your desktop then choose nVIDIA Control Panel. Go to Manage 3D Settings from the left pane, then scroll down a bit until you see power management. If you see it's set to OPTIMAL which is the default setting when you install a driver. That's your issue.

 

Optimal Power means when there is no draw on the screen, the GPU clock speeds is set 0 MHz to save power and then ramps up once it needs to. Sounds great on paper, works like crap. This is the number one reason why anyone might experience crappy performance from their nVIDIA GPU. What's worse, is that's the default setting in the nVIDIA Control Panel after you install a new driver often leading people to blame the driver for bad performance when it's just the fault of nVIDIA's clowns.

 

Set the power management to Adaptive which puts the GPU at lower clock speeds when no GPU intensive apps are in use and it would ramp the clocks up when needed. That actually works. It's the best balance between getting lower heat from the GPU and good performance in games.

 

When benchmarking, for the optimal results, it's best to set the power management to High Performance.

Mind you, after you change the power management to whatever you set it to, a reboot is mandatory for the new clocks to take effect.

Classical nVIDIA Swiss Cheese

 

I already changed that to 'maximum performance' and rebooted, I also tried 'Adaptive' as you said, no luck mate :(

[Tiber1337]

3 hours ago, GeneXiS_X said:

Do you have dual channel RAM?

Is is single changel 16 gigs, I know I should be getting a 20% impact but not HALF the performance

[genexis_x]

1 hour ago, Tiber1337 said:

20% impact

Sometimes you can get double the FPS

[Tiber1337]

33 minutes ago, GeneXiS_X said:

Sometimes you can get double the FPS

I know but it has been tested on CSGO by Jarrod's Tech, Also my mate has a GL703GM , 7700hq + gtx 1060+ 8gb single channel and gets 200-300 FPS on l

[genexis_x]

Might want to RMA then

[Random2361]

What max-temps are you getting on the CPU and GPU in high-demanding games? It's very important to know so you can tell if the GPU is power limited or not(to keep temps down). This may well be fixed by a future GPU firmware update (it was fixed for my model GL704GV, but it increased GPU temps a lot)

 

Also try to run and see temps and performance without armory crate..

[Super Spartan]

5 hours ago, Tiber1337 said:

 

I already changed that to 'maximum performance' and rebooted, I also tried 'Adaptive' as you said, no luck mate

Right, then we need to dig in deeper.

 

Do this, go to PC Settings > Privacy > Background Apps

 

Now, turn off all those unwanted background apps from running in the background. Only keep the ones which matter, like for example, on my laptop, I keep the Realtek Audio Console, Alienware Command Center, etc. Anything which you think might have a benefit running in the background keep it on, rest all should be off.

 

Secondly, do you by any chance have a Killer LAN or WLAN card in your system?

 

Don't return the laptop yet, I am a performance specialist and I will try my best to help you.

[Tiber1337]

1 hour ago, Ultra Male said:

Right, then we need to dig in deeper.

 

Do this, go to PC Settings > Privacy > Background Apps

 

Now, turn off all those unwanted background apps from running in the background. Only keep the ones which matter, like for example, on my laptop, I keep the Realtek Audio Console, Alienware Command Center, etc. Anything which you think might have a benefit running in the background keep it on, rest all should be off.

 

Secondly, do you by any chance have a Killer LAN or WLAN card in your system?

 

Don't return the laptop yet, I am a performance specialist and I will try my best to help you.

Disabled ALL backgrounds apps, rebooted. There's no killer network card.  

 

As you can see in the original post, the problem is that the laptop won't push itself enough, usage is low on high fps games.

 

Asus support asked me to check latency monitor, I send them these results

[Random2361]

Tiber, what max CPU and GPU temps are you getting?

[Super Spartan]

41 minutes ago, Tiber1337 said:

Disabled ALL backgrounds apps, rebooted. There's no killer network card.  

 

As you can see in the original post, the problem is that the laptop won't push itself enough, usage is low on high fps games.

 

Asus support asked me to check latency monitor, I send them these results

In your BIOS, if you look around in the settings, is there any parameter that says VR Current Limit? (AKA ICC Cache Max in XTU if you have that installed)

[Tiber1337]

2 hours ago, Ultra Male said:

In your BIOS, if you look around in the settings, is there any parameter that says VR Current Limit? (AKA ICC Cache Max in XTU if you have that installed)

Bios is quite empty, here's the ICC cache

[Super Spartan]

46 minutes ago, Tiber1337 said:

Bios is quite empty, here's the ICC cache

Ok, please increase the Cache ICCMax to 200A and test.

 

This will NOT harm the CPU it's not like voltage. This is simply telling the BIOS that it can use more power if it needs to and will only use what it needs.

[Tiber1337]

14 minutes ago, Ultra Male said:

Ok, please increase the Cache ICCMax to 200A and test.

 

This will NOT harm the CPU it's not like voltage. This is simply telling the BIOS that it can use more power if it needs to and will only use what it needs.

I've tried, sorry has no effect

[Super Spartan]

5 minutes ago, Tiber1337 said:

I've tried, sorry has no effect

ok last attempt here otherwise I am sorry to say you might want to return it.

 

Did you ensure you have the latest BIOS and VBIOS if offered by ASUS?

[Tiber1337]

1 minute ago, Ultra Male said:

ok last attempt here otherwise I am sorry to say you might want to return it.

 

Did you ensure you have the latest BIOS and VBIOS if offered by ASUS?

The laptop is so new, there's no other version of BIOS than the one it came with

[Random2361]

Tiber, i am also considering the same laptop (also from Romania), that's why i ask, what max temps did you get on CPU and GPU?

 

Also what version did you buy? (i assume from PcGarage?)

 

Thanks.

[Tiber1337]

8 minutes ago, Tiber1337 said:

The laptop is so new, there's no other version of BIOS than the one it came with

In XTU, if I press CPU benchmark the CPU trottles like several seconds after the benchmark starts. It clear there's some sort of power-limit, It's been suggested to me that only 1 CORE might be reaching peak faster than other cores and throttleing the whole CPU, or smth like that. In case it gives you a clue

[Tiber1337]

8 minutes ago, Random2361 said:

Tiber, i am also considering the same laptop (also from Romania), that's why i ask, what max temps did you get on CPU and GPU?

 

Also what version did you buy? (i assume from PcGarage?)

 

Thanks.

 

PCgarage yes, the G731GW, I've written in the initial post. Idle CPU are about 50c, idle GPU about 45c. In full load neither ever went above 90-95.

[Random2361]

1 minute ago, Tiber1337 said:

 

PCgarage yes, the G731GW, I've written in the initial post. Idle CPU are about 50c, idle GPU about 45c. In full load neither ever went above 90-95.

Yes i know but there are 2 variants, but no matter since both have rtx 2070.

 

If you happen to remember the exact GPU max, please tell me, it would help a lot in making the decision, thanks.

[Tiber1337]

40 minutes ago, Random2361 said:

Yes i know but there are 2 variants, but no matter since both have rtx 2070.

 

If you happen to remember the exact GPU max, please tell me, it would help a lot in making the decision, thanks.

I honestly don't remmeber as it never reached 100% usage. I have the 9000 ron one.  I'll return mine on Tuesday so if you want a buy at a discount, wait for it