Help with new modem

[Noah Spoerner]

Hi everyone so my dad got the new Xfinity xfi today but when setting up the Ethernet with not connect to my computer or my dad's does anyone have a tips to fix this we've tried to reboot it but that doesn't work 

[Electronics Wizardy]

does the link show up as active? Do you get a dhcp ip?

[Donut417]

1 hour ago, Noah Spoerner said:

have a tips to fix this we've tried to reboot it but that doesn't work 

Go to the store and buy a modem + router. Xfinity is not known for giving the best equipment. On the other hand you could try calling them up, they have a back door in to that gateway. They can go in and change any settings. Which is another reason I refuse to rent their equipment.