My friend's MSi laptop keeps freezing randomly.

[Veczen]

So my friend has posted his problem on reddit, but i asked him if i should post it here as well. He doesn't have an account here so it's why im doing it. Here's  the post: 

"Okay so i bought my laptop(msi gl62m 7rdx) about 6 months ago, installed win10 and after maybe a month i started getting these freezes where my mouse and everything else stops moving, the sound keeps going for some time but after a while it stops too, and no keypresses fix it. The thing i figured out is, if i put it to sleep by closing the lid or pressing the power button it unfreezes then goes to sleep, then when i turn it back on it's not frozen, though there's a good chance it will freeze again in the next couple minutes. It sometimes happens when i have 2 or 3 programs open at a time, and then open one more and it freezes, but it's also happened when i'm just watching a movie, not doing anything. Also, if it's been frozen for a while and the sound stops, closing the lid doesn't always fix it and i have to hold the power button to restart it. Another problem is that my disk usage often goes to 100% when doing pretty light tasks, and the task manager shows something like 1 MB/s or even lower for the highest disk usage program, but it's still in dark orange like it's a lot. So far i've tried:

-monitoring task manager at the moment of the freeze, there aren't any weird spikes in cpu/ram/disk usage

-checking the logs in event viewer, nothing caught my eye

-memtest, 4/4 passes with no errors

-windows' disk check, says disk is healthy

-disabling some windows features, it eased the disk usage problem a bit but it's still present

-updated the nvidia drivers"

 

Im thinking a simple memory channel swap, but im not quite sure.

 

[genexis_x]

Try reinstalling Windows

[BruceHugo]

Auslogics registry cleaner has fixed a lot of problems in my time.