Netflix in 4k broken

[mikat]

Hey guys,

 

I'm trying to watch netflix in 4k but it just won't go to 4k

I have: 

an LG 27UD58

a Dell U2718Q
a 1070ti (they say either 10 series nvidia or 7th gen intel gpu is required)
80 mbit/s down

checked that the nvidia control panel says that I my monitors are connected with HDCP

tried using edge (chrome doesn't support 4k netflix)

paid for the more expensive netflix 4k plan

 

I've also tried connecting my monitors to my laptop (8750h, Quadro P1000) but same story no luck.

 

How would I fix/troubleshoot this issue?

[Stormseeker9]

Only ever seen 4K Netflix on the apps for smart tv’s 

[mikat]

Just now, Stormseeker9 said:

Only ever seen 4K Netflix on the apps for smart tv’s 

yeah but netflix tells us it is possible on desktop https://help.netflix.com/en/node/13444

[Wolly9102]

9 minutes ago, mikat said:

Hey guys,

 

I'm trying to watch netflix in 4k but it just won't go to 4k

I have: 

an LG 27UD58

a Dell U2718Q
a 1070ti (they say either 10 series nvidia or 7th gen intel gpu is required)
80 mbit/s down

checked that the nvidia control panel says that I my monitors are connected with HDCP

tried using edge (chrome doesn't support 4k netflix)

paid for the more expensive netflix 4k plan

 

I've also tried connecting my monitors to my laptop (8750h, Quadro P1000) but same story no luck.

 

How would I fix/troubleshoot this issue?

Netflix has very few 4K titles depends on the title you're trying to watch Also you cable needs to be HDMI 2.0 if you using that

[Dedayog]

Did you follow something like this?

 

https://www.techradar.com/how-to/how-to-watch-netflix-4k-videos-on-pc

 

 

[mikat]

Just now, Wolly9102 said:

Netflix has very few 4K titles depends on the title you're trying to watch Also you cable needs to be HDMI 2.0 if you using that

I'm using displayport or hdmi 2.0 depending on the computer, if I was not my displays wouldn't be running at 60hz
I'm also trying to watch the highwaymen since it's a new title from netflix in 4k

[Wolly9102]

3 minutes ago, mikat said:

I'm using displayport or hdmi 2.0 depending on the computer, if I was not my displays wouldn't be running at 60hz
I'm also trying to watch the highwaymen since it's a new title from netflix in 4k

Do you have this installed?

 

https://www.microsoft.com/en-us/p/hevc-video-extensions-from-device-manufacturer/9n4wgh0z6vhq?activetab=pivot:overviewtab

[mikat]

1 minute ago, Wolly9102 said:

Do you have this installed?

 

https://www.microsoft.com/en-us/p/hevc-video-extensions-from-device-manufacturer/9n4wgh0z6vhq?activetab=pivot:overviewtab

yeah it was already installed

[mikat]

5 minutes ago, jstudrawa said:

Did you follow something like this?

 

https://www.techradar.com/how-to/how-to-watch-netflix-4k-videos-on-pc

 

 

I didn't, I pieced out the information myself but i've checked all the steps and I've got everything

[Wolly9102]

Just now, mikat said:

I didn't, I pieced out the information myself but i've checked all the steps and I've got everything

Did you try any other 4k titles? Just type in 4k and see what comes up

[mikat]

2 minutes ago, Wolly9102 said:

Did you try any other 4k titles? Just type in 4k and see what comes up

yeah I've got "our planet" up and it's only going to 1080p

netflix debug info:

[Wolly9102]

10 minutes ago, mikat said:

yeah I've got "our planet" up and it's only going to 1080p

netflix debug info:

Only thing I could think off is that you're cable is not HDCP 2.2 compatible. Do you by any means not have an up-to-date driver?

[SpookyCitrus]

@mikat Have you tried using the Netflix Application from the Windows Store? From what I gather that is the only thing Netflix has out right now that supports 4K on Desktops.

[mikat]

3 hours ago, SpookyCitrus said:

@mikat Have you tried using the Netflix Application from the Windows Store? From what I gather that is the only thing Netflix has out right now that supports 4K on Desktops.

I have but on the netflix site it says edge is also supported

[SpookyCitrus]

2 hours ago, mikat said:

I have but on the netflix site it says edge is also supported

Hmm in the MS Store it says the app is the only way to watch Native 4K Netflix on Windows.