Had waranty denied on RAM

[CatHerderCam]

Need some help here, I've been having some memory issues that have gotten worse over time since I built my pc with memory related BSOD happing more and more often. I Ran memtest86 and found a bunch of issues, so sent it in to the 3rd party warranty program I got when I bought it(Amazon). They sent it back saying that it was "fixed" the ram.... How would one "fix" ram? that makes no sense. Also it has the same Serial number so they didn't exchange them and I'm still having the memory issues(of course) In the code text is the full Memtest86 text but I have over 500 failures on 4 passes mostly tests 7 and 9. Any help or advice?

 
Summary
Report Date
2019-02-25 11:47:17
Generated by
MemTest86 V8.1 Free (64-bit)
Result
FAIL
System Information
EFI Specifications
2.60
System

Manufacturer
System manufacturer
Product Name
System Product Name
Version
System Version
Serial Number
System Serial Number
BIOS

Vendor
American Megatrends Inc.
Version
0808
Release Date
10/12/2018
Baseboard

Manufacturer
ASUSTeK COMPUTER INC.
Product Name
PRIME X399-A
Version
Rev 1.xx
Serial Number
170808861100736
CPU Type
AMD Ryzen Threadripper 2950X 16-Core 
CPU Clock
3494 MHz [Turbo: 4342.2 MHz]
# Logical Processors
32
L1 Cache
32 x 96K (101920 MB/s)
L2 Cache
32 x 512K (81855 MB/s)
L3 Cache
1 x 32768K (16783 MB/s)
Memory
65430M (16982 MB/s)
DIMM Slot #0
16GB DDR4 XMP PC4-24000

Corsair / CMW64GX4M4C3000C15 

15-17-17-35 / 3002 MHz / 1.350V
DIMM Slot #1
16GB DDR4 XMP PC4-24000

Corsair / CMW64GX4M4C3000C15 

15-17-17-35 / 3002 MHz / 1.350V
DIMM Slot #2
16GB DDR4 XMP PC4-24000

Corsair / CMW64GX4M4C3000C15 

15-17-17-35 / 3002 MHz / 1.350V
DIMM Slot #3
16GB DDR4 XMP PC4-24000

Corsair / CMW64GX4M4C3000C15 

15-17-17-35 / 3002 MHz / 1.350V
Result summary
Test Start Time
2019-02-24 22:00:29
Elapsed Time
10:00:05
Memory Range Tested
0x0 - 1080000000 (67584MB)
CPU Selection Mode
Parallel (All CPUs)
ECC Polling
Enabled
# Tests Passed
30/48 (62%)
Lowest Error Address
0x56EEB6FE8 (22254MB)
Highest Error Address
0xC7FD90A40 (51197MB)
Bits in Error Mask
000000000056003C
Bits in Error
8
Max Contiguous Errors
1
Test
# Tests Passed
Errors
Test 0 [Address test, walking ones, 1 CPU]
4/4 (100%)
0
Test 1 [Address test, own address, 1 CPU]
4/4 (100%)
0
Test 2 [Address test, own address]
4/4 (100%)
0
Test 3 [Moving inversions, ones & zeroes]
3/4 (75%)
1
Test 4 [Moving inversions, 8-bit pattern]
4/4 (100%)
0
Test 5 [Moving inversions, random pattern]
3/4 (75%)
1
Test 6 [Block move, 64-byte blocks]
0/4 (0%)
45
Test 7 [Moving inversions, 32-bit pattern]
0/4 (0%)
217
Test 8 [Random number sequence]
0/4 (0%)
69
Test 9 [Modulo 20, ones & zeros]
0/4 (0%)
263
Test 10 [Bit fade test, 2 patterns, 1 CPU]
4/4 (100%)
0
Test 13 [Hammer test]
4/4 (100%)
0
Last 10 Errors
2019-02-25 06:02:23 - [Data Error] Test: 9, CPU: 19, Address: 8C8523F20, Expected: 482A4715, Actual: 482A4705
2019-02-25 06:02:01 - [Data Error] Test: 9, CPU: 23, Address: 8D989BF20, Expected: E6DC12F0, Actual: E6DC12E0
2019-02-25 06:01:59 - [Data Error] Test: 9, CPU: 15, Address: 83A991300, Expected: EA0CD00E, Actual: EA0CD006
2019-02-25 06:01:59 - [Data Error] Test: 9, CPU: 22, Address: 8559A1300, Expected: EA0CD00E, Actual: EA0CD006
2019-02-25 06:01:59 - [Data Error] Test: 9, CPU: 6, Address: 8171743A8, Expected: EA0CD00E, Actual: EA0CD006
2019-02-25 06:01:58 - [Data Error] Test: 9, CPU: 5, Address: 8127143A8, Expected: EA0CD00E, Actual: EA0CD006
2019-02-25 06:01:57 - [Data Error] Test: 9, CPU: 12, Address: 82C7C37C8, Expected: EA0CD00E, Actual: EA0CD01E
2019-02-25 06:01:57 - [Data Error] Test: 9, CPU: 11, Address: 828729300, Expected: EA0CD00E, Actual: EA0CD006
2019-02-25 06:01:57 - [Data Error] Test: 9, CPU: 12, Address: 82C7A1300, Expected: EA0CD00E, Actual: EA0CD006
2019-02-25 06:01:57 - [Data Error] Test: 9, CPU: 18, Address: 8470F1340, Expected: EA0CD00E, Actual: EA0CD006
Test 13 [Hammer test] Warning
Note: Your RAM may be vulnerable to high frequency row hammer bit flips. However the conditions needed to induce these errors occur only very rarely in normal PC usage, and so this should not be of concern to most users.

 

[Windows7ge]

Sounds like you should contact Amazon directly. If they're advertising a 3rd party warranty program that just returned your broken RAM to you it's worth bringing to their attention.

[Chris_R.]

Just as info to keep in the back of your mind (I didn't see your processor specs readily) I also had memory issues years ago all of a sudden. I probably RMA'd 5 ram kits or more before replacing the CPU. Once I did that it was fine. I think the CPU cooler was pinning the old CPU on one side and killed the onboard memory controller...this was on a 4670K era CPU.

Again just as info in case you still have memory issues with a new kit....I also tried replacing my MB before the CPU replacement and it didn't help.