Random Freezing on Win 10.

[Vexbane Aramori]

Alright. Since I've built this rig ive been encountering a random freezing problem. No BSOD. Mouse and Keyboard and other things do not work. Screens freeze completely. all lights stay on. 

 

This is PC that has parts from a previous PC that works perfectly fine. the SSD, PSU, GPU are from the old rig so i can rule those out. However. new pieces include

MasterCase MC500 (case)
AMD Ryzen 5 1600 (CPU)

ASUS Prime B350-Plus (MoBo)
Toshiba X300 4TB (HDD) 

Corsair Vengeance LPX 16GB (2x8GB)

 

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It kept freezing randomly while watching videos on YouTube. After it froze 3 times. I switched the DIMM slots, and  Factory Restored Windows 10. (Note: When the computer eventually froze the youtube video started buffering)
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After restoring windows 10 from factory and updating. The computer ran all day doing multiple things from games to work to videos no problem. After i have Streamed and played VR with this rig. running both CPU and GPU to 100% or close to 100%. So im sure its not a power or fault. 

After doing this stream and turning off the computer and repowering it. It ran for around 5 mins. Then randomly froze seemingly for no reason. No intensive use. Chrome, Discord,HWInFo, MSI Afterburner, Greenshot, and Razer Synapse were the only things running when this happened. 

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Things I've tried to solve this with.

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Fresh install of windows 10. 

Memtest

 

CHKDSK

 

Switching DIMM Slots. 

Turned off Hardware Acceleration on all apps. 

Turned HDD power options to never turn off. 

 

Kept an eye on Temperature (Temperatures have been below 60C for the CPU and Mobo)

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Any help would be appreciated. 

[nsailor]

There's a very good chance we're having the same issue.

My specs are:

• Ryzen 5 2600
• 16 GB G.Skill DDR4 3000 MHz (enabling/disabling XMP made no difference)
• Gigabyte Aorus Pro B450
• Radeon RX Vega 56
• SSD Samsung Evo 500 GB
• HDD Seagate Barracuda Compute 1TB
• PSU: Corsair VS450

Two additional things to point out:

• Even though the PSU is crappy (I'll have it replaced soon), I'm pretty sure it's not the PSU since: a) the freezes occur regardless of the load, mostly when the system is drawing at most 30W. Running Prime95 and Cinebench didn't seem to cause a freeze, and b):
• The system works flawlessly with Ubuntu 18.10. No crashes/freezes whatsoever and the GPU is working great with OpenCL and ROCm. Currently my uptime is 2 days.

So, this suggests that this is a software/configuration issue and not a hardware problem.

I'll let you know if I make any progress.

[narrdarr]

Did you do a bios update?

 

Make sure chipset driver is up to date to.

Try changing ram speed to 2933

[Vexbane Aramori]

5 hours ago, nsailor said:

There's a very good chance we're having the same issue.

My specs are:

• Ryzen 5 2600
• 16 GB G.Skill DDR4 3000 MHz (enabling/disabling XMP made no difference)
• Gigabyte Aorus Pro B450
• Radeon RX Vega 56
• SSD Samsung Evo 500 GB
• HDD Seagate Barracuda Compute 1TB
• PSU: Corsair VS450

Two additional things to point out:

• Even though the PSU is crappy (I'll have it replaced soon), I'm pretty sure it's not the PSU since: a) the freezes occur regardless of the load, mostly when the system is drawing at most 30W. Running Prime95 and Cinebench didn't seem to cause a freeze, and b):
• The system works flawlessly with Ubuntu 18.10. No crashes/freezes whatsoever and the GPU is working great with OpenCL and ROCm. Currently my uptime is 2 days.

So, this suggests that this is a software/configuration issue and not a hardware problem.

I'll let you know if I make any progress.

Same. I've also taken the liberty of updating adobe flash. as it SEEMED to always crash when there was some form of video running. it could also just be a windows 10 botched update thats afflicting certain parts. 

 

 

1 hour ago, narrdarr said:

Did you do a bios update?

 

Make sure chipset driver is up to date to.

Try changing ram speed to 2933

I have not. If it does it again ill be throwing these into the "tried" catagory

[Vexbane Aramori]

8 hours ago, nsailor said:

There's a very good chance we're having the same issue.

My specs are:

• Ryzen 5 2600
• 16 GB G.Skill DDR4 3000 MHz (enabling/disabling XMP made no difference)
• Gigabyte Aorus Pro B450
• Radeon RX Vega 56
• SSD Samsung Evo 500 GB
• HDD Seagate Barracuda Compute 1TB
• PSU: Corsair VS450

Two additional things to point out:

• Even though the PSU is crappy (I'll have it replaced soon), I'm pretty sure it's not the PSU since: a) the freezes occur regardless of the load, mostly when the system is drawing at most 30W. Running Prime95 and Cinebench didn't seem to cause a freeze, and b):
• The system works flawlessly with Ubuntu 18.10. No crashes/freezes whatsoever and the GPU is working great with OpenCL and ROCm. Currently my uptime is 2 days.

So, this suggests that this is a software/configuration issue and not a hardware problem.

I'll let you know if I make any progress.

Updating to bump. 

New development. 

Everything started freezing again but sluggishly once i loaded facebook. 

so i closed chrome. ONLY for win 10 to tell me adblock plus has caused a critical error. and then Discord died (it crashed) and then my GPU driver crashed. and then explorer.exe reset. 

i think this whole problem might be attributed to adblock 


I've since then (3:46 PM EST - 19/02/21) removed it and i will proceed as normal. 


--- on a further note---
Thinking on it further. The crashes DO seem to only happen when a browser is open...



___UPDATE 3___

So watching a stream on twitch. got an ad. This froze my computer. can confirm its not adblock + as well as when it happened this popped up. 

https://imgur.com/SQi8D39

IT seems the new windows 10 OS update MESSED up Radeon GPU's or something. I'm not sure whats going on yet. 
 

 

https://imgur.com/tZETfO3 exact same problem im having. It seems related to radeon  GPU's and the new Windows OS update as the post this information comes from is janurary 3rd 2019. the most recent update. 

https://community.amd.com/thread/204322 seems no development has been made. 

 

 

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I'll be downgrading my GPU drivers from 19.1.1 to 18.12.3 

 

ill keep this updated if this works...

[narrdarr]

your problems are much worst than what i had, but chrome has caused issues on both my ryzen builds. i switched to firefox

[Vexbane Aramori]

1 hour ago, narrdarr said:

your problems are much worst than what i had, but chrome has caused issues on both my ryzen builds. i switched to firefox

The first 3 freezes were on firefox. so i switched to chrome after restoring win 10. 

[nsailor]

I can confirm that the problem, at least for me, must have been the AMD drivers.

I downloaded the latest Windows 10 ISO from Microsoft, reinstalled Windows and let Windows Update download whichever GPU driver it wanted.

 

My Windows installation seems to work perfectly now, with no freezes whatsoever.

[Vexbane Aramori]

13 hours ago, nsailor said:

I can confirm that the problem, at least for me, must have been the AMD drivers.

I downloaded the latest Windows 10 ISO from Microsoft, reinstalled Windows and let Windows Update download whichever GPU driver it wanted.

 

My Windows installation seems to work perfectly now, with no freezes whatsoever.

can confirm it is a GPU driver problem. 19.1.1 caused freezes. 

since thursday at 8:42 EST i havnt had a freeze using GPU driver 18.12.3