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New PC experiencing a problem I've never encountered before.

Wulfscar
By Wulfscar
in Troubleshooting
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Hey LTT Forum people! I am experiencing a really crappy problem with this new PC I have just gotten. There are these small pink horizontal lines that are moving all over the place on my screen. As well as my GPU is no longer recognizing my Display Port Cable - it will however recognize my HDMI. I think I know where this problem is going but I am hoping by the grace of god that one of you fine upstanding folks would happen to know if there is anything at all I can do to fix this issue. Enclosed is a photograph of the pink lines I am referring to.

20190109_021022.jpg

Just a small town Canadian Twitch Streamer with big ambitions.

 

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That may be a damaged GPU/Cable/or monitor. Try connecting a the monitor using the same cable to a diffrent pc, does the problem persist?

 

Try using your iGPU if you have one (processor built in grahpics), does the issue stay? 

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Looks to me as if ur graphics card is biting the dust.

MAIN PC (Beast) - Asus ROG Crosshair Hero VII WIFI  with BIOS 4703, AMD Ryzen R9 3900XT + Corsair H115i Pro RGB XT Cooling, 32GB G.Skill 3200Mhz 16,18,18,38 1.35v DDR4, Inno3d HerculeZ Design Nvidia GTX 1080 X2 8GB GDDR5,  1 x Samsung U28E590D & 1 x Samsung U32J59XUQ 3840 x 2160 4K, 1 x Samsung Evo 970 Evo Plus NVME PCI-E 1TB, 1 x Samsung Evo 850 250GB, 1 X Sandisk Ultra II SSD 240GB + 2 X 3TB Seagate Barracuda SATA III, 1 x LG BH16NS40 16x BR\DVDRW, ICYBOX IB3740-C31 & ICYBOX IB3640-03,  MZHOU 7 Ports PCIe USB 3.0 Card, 1 x XIAOLO 2.5G Intel I225V Ethernet Card, 2 x UGREEN Hard Drive Enclosure 3.5 inch External SATA Disk Caddy Reader USB 3.0 2.5 3.5 HDD SSD 16TB UASP Case Dock Station With 12V 2A Power Adapter For Windows with 6TB Seagate Barracuda SATA III, Corsair Obsidian 750D Wind Force Edition Case + 5 Corsair ML140 140mm Case Fans, EVGA 750 g3 750w Gold 80+ PSU, Logitech MX Vertical Mouse, Logitech MX Vertical & MX Ergo Trackball Mouse using same USB unifying device, Microsoft Ergonomic Keyboard, Windows 11 Pro x64 Retail, Synology ds215j NAS + 1x3TB WD Reds connected to a 6TB Seagate USB 3.0 Backup Plus Hub, Blue Yeti Microphone, Logitech C922 Pro HD,  Logitech C920 Pro HD, Bit Defender Total Security 2021.

 

Second PC (Cyclops) - MSI 990FXA Gaming, AMD FX 8370 4Ghz, Corsair 16GB Vengeance Red 9-9-9-24 1600Mhz, Arctic Cooling Freezer 13, Asus Strix 1050TI 4GB, 1 X Acer 27" Full HD Monitor, 1 X Sandisk Ultra II SSD 240GB, 1 x Samsung Evo 850 250GB, 2 X Seagate Barracuda 2TB, 1 X WD Black 2TB, 1 x ASUS 16x DVDRW, X-Case Eagle III Case, 3 X Corsair AF 120 Case Fans, EVGA 850 G2 80+ Gold + PSU, Logitech MX Master Mouse, Corsair K30 Keyboard, Logitech C920 Webcam, R0DE NT1-A Microphone, Scarlet 212 Audio Interface (Revision 2), Windows 10 Pro X64 Retail, Bit Defender Total Security 2021, 2TB Seagate Expansion USB Hard Drive.

 

Third PC (Old Trustie) - Acer Aspire M3400, OEM Mainboard, AMD FX Athlon II X3 425 2.7Ghz, 16GB Corsair Value 1600Mhz Ram, OEM CPU Cooler, AMD R7 260 2GB GPU, 1 X Acer 27" Full HD Monitor, 1 X Sandisk Ultra II SSD 240GB, 2TB Samsung SATA III, 1 X OEM 16X DVDRW, 1 X Acer OEM Case, 1 X Corsair AF120 Case Can, Corsair CX500 Bronze+ CPU, Logitech MX Master Mouse, Corsair K30 Keyboard, Windows 10 Home X64 OEM, Logitech C920 Webcam, Bit Defender Total Security 2021.

 

Printers Include - Canon MG5750, Canon, IP8750,  Canon Pixma Mega tank G5050 & 2 X Samsung Xpress C410W.

 

1 X Zexrow Xbox360 Wired Game Controller.

 

TP Link Archer AX6000 Cable Router Wifi6 with a Virgin Media Hub 4.0 in Modem only mode running 1GB Fibre internet.

 

Samsung Galaxy S21+ 256GB Mobile Phone.

 

Internet Speed.....

https://www.speedtest.net/result/9935039193

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4 minutes ago, Konrad_K said:

That may be a damaged GPU/Cable/or monitor. Try connecting a the monitor using the same cable to a diffrent pc, does the problem persist?

 

Try using your iGPU if you have one (processor built in grahpics), does the issue stay? 

The cable and monitor via display port still functions normally on my old PC, yes.

Just a small town Canadian Twitch Streamer with big ambitions.

 

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2 minutes ago, jimkirk363 said:

Looks to me as if ur graphics card is biting the dust.

That is so stupid. It legit just got here yesterday afternoon. FML.

Just a small town Canadian Twitch Streamer with big ambitions.

 

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I have had the same issue before. On 2 gpus one came in post new and done this. I had to return it. The other done this cos my HDD failing. Where did you purchase it from? I seem to find some companies (pc world) have real faulty gpus  but they are really good at returns. Better than the manufacturer as it's done withing 3 days.

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10 minutes ago, Macaveli said:

I have had the same issue before. On 2 gpus one came in post new and done this. I had to return it. The other done this cos my HDD failing. Where did you purchase it from? I seem to find some companies (pc world) have real faulty gpus  but they are really good at returns. Better than the manufacturer as it's done withing 3 days.

Because of the pricing for buying parts I ended up opting for purchasing a prebuilt and I got it from iBuyPower.

Just a small town Canadian Twitch Streamer with big ambitions.

 

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Send it back soon as possible. Should have been turned before they sent it. Just sad to see no one see that before it got to you. Hopefully they will test the new one. 

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1 minute ago, Macaveli said:

Send it back soon as possible. Should have been turned before they sent it. Just sad to see no one see that before it got to you. Hopefully they will test the new one. 

Yeah I am extremely discouraged by this situation. Stuff like this never happens to me usually - maybe I was just lucky until now. I'll contact them later this morning I guess. Shipping it back to the US isn't ideal for me or what I wanted to hear but I was expecting it to end up having to be the case, sadly. Thanks for the info.

Just a small town Canadian Twitch Streamer with big ambitions.

 

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That's gonna be a bit of a headache. Hopefully they will sort it out with no problems. There is a possibility of damage in transit. Which can also give you these defects.. Hopefully they will sort the return quickly. Hope it all works out for you..

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Thanks! So do I.

Just a small town Canadian Twitch Streamer with big ambitions.

 

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UPDATE:

So I contacted their tech support and they are in fact sending out a replacement. 

Just a small town Canadian Twitch Streamer with big ambitions.

 

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