Forza Motorsports 7 crash to desktop

[Tbeare]

Hello,

I am in need of great assistance. I recently downloaded Forza 7 on my pc through the microsoft store (what a mess), and after waiting 31 hours to download a 100GB monster on a 10Mb/s connection, I finally sat down to enjoy 4k HDR racing when (after displaying splash art) crashed. My first though was: "Hey i'm a techy person, I can do this, I watch linus tech tips so i'm basically a god."  So I smashed that windows key and went to event viewer. I scrolled through and found the application error (Posted at the bottom of this article) and immediately resulted to Google. I found that I am not alone (over a few thousand people have had this). I religiously read the forza forum where people had the same problem and went through the solutions (The link to the forum is at the bottom as well). A big problem was found regarding the Windows service PushToInstall and how switching the startup type to automatic would fix all the issues since the problem is microsoft's store. Anyway, so I followed the steps, but never fixed the issue. The service always remains stopped and even when I manually start it, it says its running and after about 30 seconds its at the stopped state again. I contacted microsoft and go figure had this person who I was explaining in detail what I have done, what I have found, and possible issues I think are at fault, and was just told "try restarting your computer". After wasting an hour being transferred to Xbox division and back, I said fk it and am making this post to see if any people who are more knowledgeable then me can help me resolve my issues. Since my internet speed is slow and its such a large file, I want to try to leave out reinstalling until a last resort. Anyway thank you for any advice/help, I will provide any logs needed.

 

Here is the application error:

 

Faulting application name: ForzaMotorsport7.exe, version: 0.0.0.0, time stamp: 0x5bfc9648
Faulting module name: ForzaMotorsport7.exe, version: 0.0.0.0, time stamp: 0x5bfc9648
Exception code: 0xc0000005
Fault offset: 0x000000000140f340
Faulting process id: 0x5fc
Faulting application start time: 0x01d49f1c521369e5
Faulting application path: C:\Program Files\WindowsApps\Microsoft.ApolloBaseGame_1.150.9277.2_x64__8wekyb3d8bbwe\ForzaMotorsport7.exe
Faulting module path: C:\Program Files\WindowsApps\Microsoft.ApolloBaseGame_1.150.9277.2_x64__8wekyb3d8bbwe\ForzaMotorsport7.exe
Report Id: 0c1d9f6c-faa6-4093-84ee-1d138e7dfed2
Faulting package full name: Microsoft.ApolloBaseGame_1.150.9277.2_x64__8wekyb3d8bbwe
Faulting package-relative application ID: forzamotorsport7

 

Here is the link to the forum:

 

https://forums.forzamotorsport.net/turn10_postsm807853findlastpost_Forza-7-crashes-to-desktop-on-launch.aspx#post961838

 

Here is my PC specs:

AMD Ryzen 2700x

16GB Corsair Vengeance

MSI Pro carbon x470 motherboard 

256GB M.2 SSD Samsung 960 pro (C drive)

1TB Sata SSD Samsung 850 Evo (D drive, game is installed on here)

MSI GTX 1080Ti 11GB 

 

Windows 10 Home Build 1803

 

 

Thanks again, John.

 

[OutsideOctaves]

bump, because I've gotten the same issue and so far nothing has worked, any help appreciated:  Gone through these steps here with no change.  I uninstalled the entire trial and reinstalled it, which got me past the splash screen (where I would crash before), but now after the "loading circle" in the blank/black window (the forza 7 loading screen) it circles for a moment loading up and then crashes to desktop.  The strange thing here though is that mine has the same path in the error despite installing it to drive D in my system (my 500Gig storage NVMe)

 

Same error, but:

 

i9-9900k (using ROG AI to get 5Ghz out of it)

Rog Maximus Hero XI

16GB Trident Royal Z RGB

250GB M.2 NVMe boot, with 500 variant for storage in addition to SATA III  SSD carry over from old system for files and games All Mushkin

Asus Dual 011C 2080 ti

 

Windows 10 Home 64bit Build 1809