Posted December 19, 2018 I used a the dell OS recovery tool (that i got here: https://www.dell.com/support/home/us/en/04/drivers/osiso/recoverytool/win) and pressed f12 at the boot menu when trying to start up my laptop, then went to troubleshoot and reinstalled windows 10 from a USB. Now i had no wireless drivers and many other drivers weren't installed. I also can't get internet by just plugging in an Ethernet cable for some reason even though it says the Ethernet driver is installed. So i tried to download the driver installations individually and put them all on a flash drive and then put the flash drive in the inspiron 7577. I got the drivers from dell's support site and used the service tag. All of them seem to have installed successfully except for the wireless one. I get the error : This software package cannot be installed on your system I attached an installation log file to this post if that's useful at all. I saw someone posted this similar issue in this thread https://forums.intel.com/s/question/0D50P0000490XSXSA2/trouble-installing-or-downgrading-wireless-driver-error-the-software-package-cannot-be-installed-on-your-system?language=en_US I followed the instructions in there and successfully downloaded the latest version of the generic drivers. But I still can't connect to wifi and nothing related to wifi shows up in my device manager. Basically nothing happened. am I supposed to do something else after i install it? let me know if you need any other information. If i could just get either ethernet or wifi on this thing maybe dell SupportAssist or some other driver assistant software can do the rest, but i can't get this thing to connect to the internet at all right now =( anyone please help? Intel-3165-7265-8260-8265-Wi-Fi-Driver_5XTG6_WIN_20.50.0.8334_A03.txt Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
Posted December 19, 2018 check in services and see if the wirles auto config is running if not run it and make sure its set to auto start in properties #1:- STRIX X470-F GAMING | Ryzen 7 2700X @ 42.50mhZ | Patriot Viper Steel Series 16gb (2x8) 4000 MHz | MSI RTX 2080 GAMING TRIO | ASUS ROG RYUJIN 240 | NZXT S340 ELITE | 2X 1TB 970 EVO PLUS M.2 + 3 X 1TB FIRECUDA 2.5" HYBRID DRIVES | EVGA SUPER NOVA G3 80+GOLD 1000W | AND ENOUGH RGB TO MAKE YOUR EYES MELT #2:- GIGABYTE X470 AORUS ULTRA GAMING | RYZEN 2700X | AURUS 3200MHz | MSI GTX 1060 6GB | CIT BLAZE MID RED-BLACK | STOCK RYZEN RGB AIR COOLER | 2TB WD HDD + 500GB 970 EVO PLUS #3:- STRIX X470-F GAMING | Ryzen 7 1800X | DOMINATOR LPX 3000MHz | STRIX 970| COOLER MASTER 240 ML | GAME MAX AURORA MID TOWER | CRUCIAL P1 1TB SSD M.2 + FIRECUDA 1TB HYBRID DRIVE Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
Posted December 19, 2018 Author wireless auto config is running and set to auto start Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
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