Forza Horizon 4 on Windows 10

[SamwiseDB]

I bought this game yesterday, and after installing it, I got an error saying “this game is not currently available on your account.”.

After uninstalling the game, I now can not reinstall it due to an error during the acquiring license part of the install (code: 0x803F8001). I have tried resetting the Windows Store using WSReset and via the settings app. I bought the game through the store, so I don’t see it being an issue with the license. Any solutions other than a refund?

[leo1798]

13 minutes ago, SamwiseDB said:

I bought this game yesterday, and after installing it, I got an error saying “this game is not currently available on your account.”.

After uninstalling the game, I now can not reinstall it due to an error during the acquiring license part of the install (code: 0x803F8001). I have tried resetting the Windows Store using WSReset and via the settings app. I bought the game through the store, so I don’t see it being an issue with the license. Any solutions other than a refund?

Not sure, could have been a payment error. Just try refunding through the store or your credit card company and then try again.

[SamwiseDB]

11 minutes ago, leo1798 said:

Not sure, could have been a payment error. Just try refunding through the store or your credit card company and then try again.

Will try - sounds like the best solution yet

[SamwiseDB]

9 minutes ago, SamwiseDB said:

Will try - sounds like the best solution yet

I can’t see an option to refund on the order history page on the Microsoft Store.

[SamwiseDB]

https://answers.microsoft.com/en-us/xbox/forum/xba_wowpc/forza-horizon-4-install-on-windows-10/e58d62ef-43b5-4d88-a27e-7ceee8a4c570?messageId=4c223b2e-74ba-4a73-b69e-acb66b81d1d9

 

see this thread and JamesHolden3095’s answer - it seems to be a problem on Microsoft’s end.