Good old blue screen

[JoshM]

Hi everyone,

 

My school laptop has been blue screening and i have been told that i need to get the code that comes up on the blue screen and it will tell me whats wrong with it, but when it happens im too slow to get a pic/ write it down. 

 

But come up with the 'windows has discovered an unexpected shut down' and it says:

 

Problem signature:

  Problem Event Name: BlueScreen

  OS Version: 6.1.7601.2.1.0.256.4

  Locale ID: 3081

 

Additional information about the problem:

  BCCode: 19 (or comes up with 21)

  BCP1: 00000020 ( or 00000000)

  BCP2: 8643B218 (or 00000001)

  BCP3: 8643B2D0 (or 0A726564)

  BCP4: 08170034  (or 09C3A60E)

  OS Version: 6_1_7601

  Service Pack: 1_0

  Product: 256_1

 

Files that help describe the problem:

  C:\Windows\Minidump\081613-24476-01.dmp

  C:\Users\jmart85\AppData\Local\Temp\WER-118529-0.sysdata.xml

 

Read our privacy statement online:

  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

 

If the online privacy statement is not available, please read our privacy statement offline:

  C:\Windows\system32\en-US\erofflps.txt

 

I dunno if this will help determine the issue but if there is any information that can help it would be appreciated. 

Don't want to hand it in straight away as i have assignments due and they are slow at fixing things and aren't a really good IT group...

 

Cheers.

[JoshM]

Really need help guys...

[FireFox]

Not really sure what that means but if it's a school laptop I'd just take it back to them so they can sort it out.

[Ookami]

Files that help describe the problem:

  C:\Windows\Minidump\081613-24476-01.dmp

  C:\Users\jmart85\AppData\Local\Temp\WER-118529-0.sysdata.xml

 

Open it and inside should say what the problem is.

[JoshM]

 

Files that help describe the problem:

  C:\Windows\Minidump\081613-24476-01.dmp

  C:\Users\jmart85\AppData\Local\Temp\WER-118529-0.sysdata.xml

 

Open it and inside should say what the problem is.

 

The school has blocked it and i cant access it, shit IT department 

[Ookami]

Well then you wont do anything about the problem then. That message you got only contain the Windows version and region. Only way is to bring the laptop the that IT department i say straight that you can access the files that contain details about the BSOD and like to leave the laptop to them soo they can fix it. Well that or you can work with it with occasional errors or reinstall Windows.

[YoYo155]

Please upload the dump files.

 

http://linustechtips.com/main/topic/40334-read-before-asking-for-help/