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Razer destroyed my friends computer?

lookoutworld11
By lookoutworld11
in Troubleshooting
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So my friends computer wasn't working just out of nowhere, it would boot up to the mobo screen then say starting windows and then go back to the mobo screen in a continuos loop. We looked into the problem and found that the error was coming from a Razer program, the specific one was game booster. Did it defrag a windows file? Has this been seen before? I was just curious because he is paying money to get the files removed and others repaired, if this program did do this, Razer should take responsibility for the problem.

NZXT Tempest 210, 4770k @ 4.6ghz, Phanteks PH-TC14CS, 660ti DirectCUII @ 1180mhz, Asrock extreme 3, 8gb gskill sniper, ocz zt series 650w, wd blue 1tb, CM storm Quickfire w/ mx blues, Team scorpion X-Luca http://linustechtips.com/main/topic/42301-the-mean-green-machine/?p=550606

 

 

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To get it back to a working state, boot into Safe Mode and either try removing it or do a System Restore.

"It pays to keep an open mind, but not so open your brain falls out." - Carl Sagan.

"I can explain it to you, but I can't understand it for you" - Edward I. Koch

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Then email razer even if I don't think that they will actually do something

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I guess it's possible that a program like game booster fiddles with the wrong files.... either way, why is he paying money? This sounds like a typical situation where Windows repair would actually work.

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Ya, I doubt that they would help but it's worth telling them.

NZXT Tempest 210, 4770k @ 4.6ghz, Phanteks PH-TC14CS, 660ti DirectCUII @ 1180mhz, Asrock extreme 3, 8gb gskill sniper, ocz zt series 650w, wd blue 1tb, CM storm Quickfire w/ mx blues, Team scorpion X-Luca http://linustechtips.com/main/topic/42301-the-mean-green-machine/?p=550606

 

 

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I guess it's possible that a program like game booster fiddles with the wrong files.... either way, why is he paying money? This sounds like a typical situation where Windows repair would actually work.

He said he tried that, but it would say that nothing is wrong

NZXT Tempest 210, 4770k @ 4.6ghz, Phanteks PH-TC14CS, 660ti DirectCUII @ 1180mhz, Asrock extreme 3, 8gb gskill sniper, ocz zt series 650w, wd blue 1tb, CM storm Quickfire w/ mx blues, Team scorpion X-Luca http://linustechtips.com/main/topic/42301-the-mean-green-machine/?p=550606

 

 

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If you can boot into Windows via safe mode, I would run sfc /scannow to check integrity of windows files to see if it fixes it. If you have an installation disk, I would do a system restore or do an in place install.

 

http://www.sevenforums.com/tutorials/3413-repair-install.html

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

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In no way will they take responsibility, they may provide some support, but I guarantee their EULA clears them of any issues that come from installing their software. It's free software, they did not force anybody to install it.

 

Besides that, what error was he receiving and how did you determine it was that software?

 

Did he try booting into safe mode? If it booted into safe mode uninstall or disable the software.

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Dang, he should have waited to take it to a pc repair place. I should have gone here first and then fixed it for free  :mellow:

NZXT Tempest 210, 4770k @ 4.6ghz, Phanteks PH-TC14CS, 660ti DirectCUII @ 1180mhz, Asrock extreme 3, 8gb gskill sniper, ocz zt series 650w, wd blue 1tb, CM storm Quickfire w/ mx blues, Team scorpion X-Luca http://linustechtips.com/main/topic/42301-the-mean-green-machine/?p=550606

 

 

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In no way will they take responsibility, they may provide some support, but I guarantee their EULA clears them of any issues that come from installing their software. It's free software, they did not force anybody to install it.

 

Besides that, what error was he receiving and how did you determine it was that software?

 

Did he try booting into safe mode? If it booted into safe mode uninstall or disable the software.

I wasn't there to witness anything, but apparently safe mode didn't work either.

NZXT Tempest 210, 4770k @ 4.6ghz, Phanteks PH-TC14CS, 660ti DirectCUII @ 1180mhz, Asrock extreme 3, 8gb gskill sniper, ocz zt series 650w, wd blue 1tb, CM storm Quickfire w/ mx blues, Team scorpion X-Luca http://linustechtips.com/main/topic/42301-the-mean-green-machine/?p=550606

 

 

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He said he tried that, but it would say that nothing is wrong

Even if the automatic repair doesn't work you can run the command prompt in the repair suite and manually run a lot of commands to correct file problems, boot sector etc.

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Does your friend have a Windows 7/8 re-installation disc? There's recovery tools on there. If you can't find it, you can download the ISO for both OSes.

"It pays to keep an open mind, but not so open your brain falls out." - Carl Sagan.

"I can explain it to you, but I can't understand it for you" - Edward I. Koch

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Even if the automatic repair doesn't work you can run the command prompt in the repair suite and manually run a lot of commands to correct file problems, boot sector etc.

I had no idea you could do that, I wish I had known this prior to him having this issue. 

NZXT Tempest 210, 4770k @ 4.6ghz, Phanteks PH-TC14CS, 660ti DirectCUII @ 1180mhz, Asrock extreme 3, 8gb gskill sniper, ocz zt series 650w, wd blue 1tb, CM storm Quickfire w/ mx blues, Team scorpion X-Luca http://linustechtips.com/main/topic/42301-the-mean-green-machine/?p=550606

 

 

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Does your friend have a Windows 7/8 re-installation disc? There's recovery tools on there. If you can't find it, you can download the ISO for both OSes.

He does but sadly he has already dropped the computer off at the local pc store :l

NZXT Tempest 210, 4770k @ 4.6ghz, Phanteks PH-TC14CS, 660ti DirectCUII @ 1180mhz, Asrock extreme 3, 8gb gskill sniper, ocz zt series 650w, wd blue 1tb, CM storm Quickfire w/ mx blues, Team scorpion X-Luca http://linustechtips.com/main/topic/42301-the-mean-green-machine/?p=550606

 

 

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Does your friend have a Windows 7/8 re-installation disc? There's recovery tools on there. If you can't find it, you can download the ISO for both OSes.

 

 

Even if the automatic repair doesn't work you can run the command prompt in the repair suite and manually run a lot of commands to correct file problems, boot sector etc.

 

 

In no way will they take responsibility, they may provide some support, but I guarantee their EULA clears them of any issues that come from installing their software. It's free software, they did not force anybody to install it.

 

Besides that, what error was he receiving and how did you determine it was that software?

 

Did he try booting into safe mode? If it booted into safe mode uninstall or disable the software.

 

 

If you can boot into Windows via safe mode, I would run sfc /scannow to check integrity of windows files to see if it fixes it. If you have an installation disk, I would do a system restore or do an in place install.

 

http://www.sevenforums.com/tutorials/3413-repair-install.html

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Thanks for all of the ideas, the responses are very much appreciated. And now If something similar to this ever happens again, I will have a better idea of what to do. :)

NZXT Tempest 210, 4770k @ 4.6ghz, Phanteks PH-TC14CS, 660ti DirectCUII @ 1180mhz, Asrock extreme 3, 8gb gskill sniper, ocz zt series 650w, wd blue 1tb, CM storm Quickfire w/ mx blues, Team scorpion X-Luca http://linustechtips.com/main/topic/42301-the-mean-green-machine/?p=550606

 

 

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