Windows Randomly Power Off And Restarting

[SkyPhantom]

Hi, I've been having this problem for a couple of weeks now where my computer randomly loses display, powers everything down (rgb goes off, fans go off), and then boots back up again. I've tried updating windows and display drivers and it's still happening. I checked event viewer and this is the only thing I see related to the issue: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

 

My system specs are:

AMD Ryzen 3600

MSI b450 Tomohawk MAX (Latest BIOS)

G.Skill Ripjaws 2x8gb 3200mhz

Powercolor Red Devil Radeon RX 5700 xt (Latest Driver)

Samsung 860 EVO 500gb

Seagate Barracuda 2tb 7200rpm

Corsair RM650x

Windows 10 64 bit (Version 1909)

 

[ViciousViper175]

do you still have that psu warranty?

 

[ViciousViper175]

You could also reseat your parts.  That sometimes works.

[SkyPhantom]

11 minutes ago, ViciousViper175 said:

do you still have that psu warranty?

 

Yes the PSU does have a warranty, since I got it only a little while ago. Before I go about RMAing it I want to make sure if that's the problem.

[SkyPhantom]

25 minutes ago, KeyzHostHD said:

 

THESE ARE NOT MY WORDS I FOUND THIS WITH A BASIC GOOGLE SEARCH

 

Please try these options one by one and check after each option. 

1. Troubleshoot Power 
Type troubleshoot in Cortana Search > Click Troubleshoot > Scroll down > Click Power > Run the troubleshooter > Follow on-screen direction. 

2. Restore Default for Power Settings 
Windows Key+I > System > Power & sleep > Click Additional power settings to open Power options > Click Change Plan Settings > Click Restore default settings for this plan 

3. Disable Fast Startup 
Reach to Power options as in previous step > Click Choose what the power buttons do > Click Change settings that are currently unavailable > Scroll down to Shutdown settings and uncheck Turn on fast startup > Click Save changes 

4. Uninstall / Install Battery Driver (Only for laptops) 
Shut down your computer > Detach power chord > Remove battery (if fixed no need to remove) > Attach power chord > Reboot your computer 
Windows Key+X > Device Manager > Expand Batteries > Right-click Microsoft ACPI-Compliant System > Uninstall > Shutdown the computer > Remove the power chord > Attach your battery > Attach your power chord > Reboot the computer to automatically install the driver 

Did all those, I'll see if it happens again.

[Tristerin]

Can you replicate this issue or is it very random? 

 

First thing I would do is test the RAM with memtest86 via USB or I would use the software within the Ryzen DRAM Calculator (google it, download it - this is the simplest way to test the RAM)

 

Let the tests run for a while and see if you get any issues with the memory.  

[SkyPhantom]

On 3/8/2020 at 5:30 PM, Tristerin said:

Can you replicate this issue or is it very random? 

 

First thing I would do is test the RAM with memtest86 via USB or I would use the software within the Ryzen DRAM Calculator (google it, download it - this is the simplest way to test the RAM)

 

Let the tests run for a while and see if you get any issues with the memory.  

It seems completely random to me. It doesn't matter if I'm on the web, playing a game, or just on the desktop. Also I forgot to mention it also happens sometimes when I wake up the PC from sleep. I'll run the RAM tests when I get the chance, and I'll tell you the results. 

[SkyPhantom]

I ran eight of the Ryzen DRAM Calculator tests with each one about 2gb to test all 16gb of RAM, and they all got to over 100% with no issues.