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X570 TUF Gaming Wifi Problem

DB1997
By DB1997
in CPUs, Motherboards, and Memory
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Hello, I am having trouble with my X570 motherboard problem and I have had it sent back to ASUS once already. The problem is when turn it on sometimes it will get stuck on the yellow boot light meaning a ram error. Replaced the ram and then it cycled between ram, cpu, and vga error. Now after getting it back from ASUS, which they said the problem was the BIOS needed to be updated and that fixed the problem, it still has the same problem. This time however if using two sticks of ram is shows a CPU error but if using only one stick of RAM in the second from the left dimm slot it boots alright. Sometimes it chooses that there is a ram error in the middle of using it however and restarts to the ram portion of the boot process. I have tried each stick of ram and they work fine. I am in the process of sending it back again but I just wanted to hear any thoughts of what else could possibly be causing this issue besides the motherboard if there are any that come to mind. Thanks!

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1.3V DRAM voltage only? I have never seen that, all 3600MHz DDR4 kits I've seen are at least running on 1.35V

CPU: i7-2600K 4751MHz 1.44V (software) --> 1.47V at the back of the socket Motherboard: Asrock Z77 Extreme4 (BCLK: 103.3MHz) CPU Cooler: Noctua NH-D15 RAM: Adata XPG 2x8GB DDR3 (XMP: 2133MHz 10-11-11-30 CR2, custom: 2203MHz 10-11-10-26 CR1 tRFC:230 tREFI:14000) GPU: Asus GTX 1070 Dual (Super Jetstream vbios, +70(2025-2088MHz)/+400(8.8Gbps)) SSD: Samsung 840 Pro 256GB (main boot drive), Transcend SSD370 128GB PSU: Seasonic X-660 80+ Gold Case: Antec P110 Silent, 5 intakes 1 exhaust Monitor: AOC G2460PF 1080p 144Hz (150Hz max w/ DP, 121Hz max w/ HDMI) TN panel Keyboard: Logitech G610 Orion (Cherry MX Blue) with SteelSeries Apex M260 keycaps Mouse: BenQ Zowie FK1

 

Model: HP Omen 17 17-an110ca CPU: i7-8750H (0.125V core & cache, 50mV SA undervolt) GPU: GTX 1060 6GB Mobile (+80/+450, 1650MHz~1750MHz 0.78V~0.85V) RAM: 8+8GB DDR4-2400 18-17-17-39 2T Storage: HP EX920 1TB PCIe x4 M.2 SSD + Crucial MX500 1TB 2.5" SATA SSD, 128GB Toshiba PCIe x2 M.2 SSD (KBG30ZMV128G) gone cooking externally, 1TB Seagate 7200RPM 2.5" HDD (ST1000LM049-2GH172) left outside Monitor: 1080p 126Hz IPS G-sync

 

Desktop benching:

Cinebench R15 Single thread:168 Multi-thread: 833 

SuperPi (v1.5 from Techpowerup, PI value output) 16K: 0.100s 1M: 8.255s 32M: 7m 45.93s

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41 minutes ago, DB1997 said:

Hello, I am having trouble with my X570 motherboard problem and I have had it sent back to ASUS once already. The problem is when turn it on sometimes it will get stuck on the yellow boot light meaning a ram error. Replaced the ram and then it cycled between ram, cpu, and vga error. Now after getting it back from ASUS, which they said the problem was the BIOS needed to be updated and that fixed the problem, it still has the same problem. This time however if using two sticks of ram is shows a CPU error but if using only one stick of RAM in the second from the left dimm slot it boots alright. Sometimes it chooses that there is a ram error in the middle of using it however and restarts to the ram portion of the boot process. I have tried each stick of ram and they work fine. I am in the process of sending it back again but I just wanted to hear any thoughts of what else could possibly be causing this issue besides the motherboard if there are any that come to mind. Thanks!

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58 minutes ago, Jurrunio said:

1.3V DRAM voltage only? I have never seen that, all 3600MHz DDR4 kits I've seen are at least running on 1.35V

I altered it thinking it may be unstable. It was set to 1.35 and I have since reset it from 1.3 to 1.35.

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56 minutes ago, ddennis002 said:

What CPU are you running?

Ryzen 3900X. When I talked to ASUS they said all the components I am using are compatible.

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4 hours ago, DB1997 said:

I altered it thinking it may be unstable. It was set to 1.35 and I have since reset it from 1.3 to 1.35.

If it's not stable, try 1.45V memory voltage and 1.1V SOC voltage

CPU: i7-2600K 4751MHz 1.44V (software) --> 1.47V at the back of the socket Motherboard: Asrock Z77 Extreme4 (BCLK: 103.3MHz) CPU Cooler: Noctua NH-D15 RAM: Adata XPG 2x8GB DDR3 (XMP: 2133MHz 10-11-11-30 CR2, custom: 2203MHz 10-11-10-26 CR1 tRFC:230 tREFI:14000) GPU: Asus GTX 1070 Dual (Super Jetstream vbios, +70(2025-2088MHz)/+400(8.8Gbps)) SSD: Samsung 840 Pro 256GB (main boot drive), Transcend SSD370 128GB PSU: Seasonic X-660 80+ Gold Case: Antec P110 Silent, 5 intakes 1 exhaust Monitor: AOC G2460PF 1080p 144Hz (150Hz max w/ DP, 121Hz max w/ HDMI) TN panel Keyboard: Logitech G610 Orion (Cherry MX Blue) with SteelSeries Apex M260 keycaps Mouse: BenQ Zowie FK1

 

Model: HP Omen 17 17-an110ca CPU: i7-8750H (0.125V core & cache, 50mV SA undervolt) GPU: GTX 1060 6GB Mobile (+80/+450, 1650MHz~1750MHz 0.78V~0.85V) RAM: 8+8GB DDR4-2400 18-17-17-39 2T Storage: HP EX920 1TB PCIe x4 M.2 SSD + Crucial MX500 1TB 2.5" SATA SSD, 128GB Toshiba PCIe x2 M.2 SSD (KBG30ZMV128G) gone cooking externally, 1TB Seagate 7200RPM 2.5" HDD (ST1000LM049-2GH172) left outside Monitor: 1080p 126Hz IPS G-sync

 

Desktop benching:

Cinebench R15 Single thread:168 Multi-thread: 833 

SuperPi (v1.5 from Techpowerup, PI value output) 16K: 0.100s 1M: 8.255s 32M: 7m 45.93s

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  • 4 weeks later...
Posted

Hi 

 

I have a very similar problem.

I bought a G.Skill Trident Neo 2x16G, have the same motherboard, and a 3600X.

One of the two DIMMs works in every memory slot, the other one does not. The two together do not.

When I use the one that works I select XMP, but still the RAM works on 2133. 

I tried voltages 1.35V and 1.40V, did not make it a difference.

 

Did you manage to resolve the issue?

 

Thanks

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I was having similar issues with DCOP on the same motherboard, but using 2 x 8G Rip Jaw 3600s (F4-3600C16D-16GVK).  I could boot at lowest RAM settings, but if I turned RAM up to 3200 or 3400 I could boot into windows once, but wouldn't be able to sleep/restart without resetting CMOS.  After tinkering with the settings I have been able to boot without a problem, so for now I am saying it worked.

 

After resetting to defaults I turned on DCOP "Profile #1" and only changed the SOC offset to '+' using 'auto'.

 

Side note, the asus mobo was on my RAMS qvl, but the RAM was not on the mobos qvl (but the almost identical F4-3600C16D-16GVKC is).  I am not sure how much this affects the situation, but I plan to test out the RAM that is on the qvl tomorrow.

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2 hours ago, nmystio said:

[...]

When I use the one that works I select XMP, but still the RAM works on 2133. 

[...]

This has been fixed.

 

The issue with the second module remains, most probably I will be returning the kit.

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My sympathies. Dealing with Asus tech support is a soul draining experience. I have done it way too many times in my life, and its always been a frustrating experience. 

CPU: Ryzen 7 3700x,  MOBO: ASUS TUF X570 Gaming Pro wifi, CPU cooler: Noctua U12a RAM: Gskill Ripjaws V @3600mhz,  GPU: Asus Tuf RTX OC 3080 PSU: Seasonic Focus GX850 CASE: Lian Li Lancool 2 Mesh Storage: 500 GB Inland Premium M.2,  Sandisk Ultra Plus II 256 GB & 120 GB

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3 hours ago, maizenblue said:

My sympathies. Dealing with Asus tech support is a soul draining experience. I have done it way too many times in my life, and its always been a frustrating experience. 

Memory first, and hopefully not the motherboard.

 

Again, if the original poster is still around kindly tell me if/how you have resolved this.

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