My experiences with Spectrum Mobile

[Penny P]

I had decided to try Spectrum Mobile because of the low cost compared to my $140 a month with Verizon so I ordered a google pixel 3xl and paid $77.50 on my phone. When i received it on 8/12/19 it arrived broken. It was sent back to FedEx whom refused the claim saying they needed more pictures (beyond all original packaging and phone). FedEx never contacted me with this information. Many phone calls later from myself, my internet rep and his boss still nothing. After yet another call to Sepectrum Mobile I was informed about FedEx's decision and told Spectrum was going to fix the issue. Another call later and I'm told billing closed that account for which the phone was ordered on and now I have to wait 14 days for a card in mail with my refund (because they refused to directly refund to my card on file). Then today Spectrum mobile does auto payment for a phone I still DON'T have, so another call to Spectrum Mobile to be told my refund will take 3-5 days to show on my card. This process has been going on for almost 2 months now, and I can't afford to get another phone until both refunds are made to me. So WTF is Spectrum Mobile's Corporate thinking about customer service and loyalty of customers if they don't put the customer first and fix issues immediately to keep their customers service ongoing and the customer happy. Sounds like they aren't going to grow as fast as they would like if something doesn't change fast. In the meantime I'll see how long this takes and consider if I stay or not....it's in their hands. Business depends on positive feedback from customers not negative word of mouth. 

[Skiiwee29]

Sounds more like an angry rant than a review...