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Trying to connect to an Android POS display

Crimson L
By Crimson L
in Displays
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Apologies if this is in the wrong category... Haven't a clue what this falls under.

 

Hi, I'm having a few issues trying to connect to a point of sale [POS] shop sign that is running on android. It's a 42" display that can be controlled via USB and WiFi. However, when connecting the device via USB, all it does is charge my laptop, and does not appear on the connected devices list on both my MacBook and Surface Book.

When trying to access the machine over WiFi, it just does not appear to be on the network at all, even though the engineers who set it up definitely did connect it.

As far as the specs go for the machine... I have no idea. All I know, is when you turn it on, it boots up with an android logo. I have no information on what version the OS is etc... I'm completely stumped here... any ideas?

Any help is appreciated.

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