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Account Hacked OC Tech Support Sorry, this post has been removed by the moderators of r/playstation. Moderators remove posts from feeds for a variety of reasons, including keeping communities safe, civil, and true to their purpose. Hello everyone, I have recently come home to Canada from Europe. I have been waiting for 7 months to get back home and talk to all my friends and relax on my PlayStation but.... it has come to my attention that my password has been changed, and my account has been banned... I have tried calling multiple times, it's either a hang up straight away, a no answer... I have been using that account for over 6 years and have spent almost 1000 dollars on it, but now I have lost everything because some fool decided to hack my account and get it banned. I'm getting no support through a phone call. Does anybody have and suggestions?? I'm about done with PlayStation... Here is my post on r/playstation. Post instantly removed by mods, I legitimately need help. Any suggestions???

So, I have a ps5 and a ps4. I get this issue this on the PlayStation I am online playing a game and using a party chat and get kicked out and get a network issue and get disconnected but still in the online match it has happen with multiple games sometimes not even in game i have cox giga blast. I have called Sony and I have called cox one says it the other and i get am getting nowhere with them so i have ps 5 and 4 hard wired not on Wi-Fi (cox in my ISP). my router is old i think it the R7000p and the modem is the cm 1000. my download speeds are very low according to my ISP speed are around 130 to 140 sometimes 200 and uploads are 30 to 35. but my pc it is 800 to 900 for the downloads and uploads is 30 to 35. hope someone can help me. also, Sony told me that is sounds like it was port issue and the send me some TCP and UDP numbers, but my ISP told that the port is open and that it is not closed and that they do not have access to the anyways

POST REMOVED FROM r/PlayStaion I really don't know what to do. Today my dad called me and asked if I purchased a bunch of stuff on my PSN account, which I hadn't, I have been swamped trying to figure out online schooling for the past few moths and have had 0 time to game, nor the funds to buy new ones. I checked my email and sure enough, over $1k USD of games was purchased in the last 6 days. So I didn't panic. I went to change my password. No dice, I can't log in I can't send myself a change password email, nothing. Still I did not panic. I went to the PSN support site. Spoke with the bot that told me to call or use live chat. I tried calling, was told that due to high call traffic I would not be assisted. It's COVID and a new console just dropped, completely understandable. So I went to the online chat, and the response I got from there, that made me panic. The conversation went as follows: Employee's name is changed and will be referred to as Jim. ______________________________________________________________________________________________ Jim: Thank you for contacting PlayStation, my name is Jim how may I assist you today? Remember: Please do not refresh your screen as it will disconnect the chat session. Thanks! Me: Hello, I have lost access to my account Me: and have found purchases i did not authorize Jim: Hi OP, nice to meet you. After reviewing your account, the system shows it has been permanently banned because activity that violates the PSN terms of service and user agreement was identified; unfortunately you will not be able to sign in to PSN using this account anymore. However, we recommend to create a new account if you want to have access to PSN services again. For more information, here is an article with a list of reasons why your account can be permanently ban, sadly no further details or information can be discussed: LINK REMOVED With this information said, besides this please tell me, is there any other question, or anything else I can try to assist you with today? Me: but I have not done anything is there someone I can contact about this? I think my account was stolen? Jim: We’re highly sorry however there is no way for us to change the status of the account as we found a violation on the terms of service as we mentioned. We appreciate your understanding on the matter. Kindly allow us to mention that, if you have no more questions besides this, we do thank you for contacting PlayStation support, and hoping you have a nice day. __________________________________________________ I was then booted from the chat. Worried that I may have just lost over 10 years of achievements and digital game purchases. I quickly checked my email again looking for a notification of a ban. Nothing. So I called again, no answer. I read over the last conversation and realized I may have come off as trying to get my account unbanned, and while this is true in the end, I had just been notified of this by a support worker, I just wanted some information. So I thought I would try again. After waiting for 30 min another employee was here to help! Referred to as Not Jim or NJ. ______________________________________________ Not Jim: Thank you for contacting PlayStation, my name is NJ how may I assist you today? Remember: Please do not refresh your screen as it will disconnect the chat session. Thanks! Me: Hello, I believe my account has been hacked. I do not know what to do NJ: Thank you for that information. After verifying your account I can see it was permanently banned. Violation of the “Terms of Services and User Agreement” for the PlayStation Network was found in the Sony Entertainment Network account and it was banned according to the agreement. The details of the reason have been sent to the email currently linked to the account in question. To continue using our services you may create a new PSN account. Is there anything else we can help you with? Me: I did not receive an email (edited from transcript to fix my spelling of receive) NJ: I'm truly sorry but we have no other options for this case. I'm sorry but, we cannot provide further commentary with regards to this case. Thank you for contacting PlayStation and your understanding on this matter. ________________________________________________________ I am distraught, is there really nothing I can do? I know that I can dispute the charges on the card but it doesn't appear for there to be an option for me to dispute the ban or reclaim my account. I am honestly heartbroken. 10 years, of friends, clips, games, saves, and achievements, lost? All because I didn't log on for a few months? It doesn't feel right. It's making me feel sick. If this doesn't get resolved I think I may give up on PlayStation. This is the second time my account has been hacked and ever since the major breach back in 2011 I have been super carful with my passwords. I will continue to try calling the phone lines, and I will update the post if anything changes, but everybody: don't leave your emails unattended and change your passwords regularly. If anyone has any advise or kind words, I would love to hear them. Best, Draqings

TLDR: My PS4 and the PS4 alone has a slow connection making streaming content unwatchable. Last night I tried to troubleshoot an issue I've had over the past couple of days. I typically have used my PS4 for streaming Netflix, Funimation, Crunchyroll etc and for the past 6 months it has worked perfectly for that with hardly if any buffering and I use it over a wired connection (CAT 6). Over the past three days doesn't matter if its Netflix, Funimation, or whatever streaming content is a near impossibility as it buffers constantly to play maybe a second or two of video. Naturally, I wonder if something changed in my connection or if someone is leaching on my bandwidth I log into my router's gateway and checkout all of the devices connected all the MACs checkout nothing unusual to see here. Furthermore, I go ahead and test streaming on my Roku which has a wireless connection in the other room and my PC which has a wired connection and they both perform flawlessly. I perform speedtests on both my PC (wired) and my phone (wireless) and they both check out at 150mbps up and down. This is where things get funny. I do the speedtests on PS4 which is wired and it gets a few mbps at best sometimes I might get an outlier result of 150 down and 700kbps up but it fluctuates with very low speeds of 1mbps to a couple kbps. I tried to set the DNS settings manually on the PS4 to google's servers to no avail. I even called up my ISP (verizon fios) and had the tech try to troubleshoot the issue where he reset my router's connection and IP and it still didn't fix the issue. After all that all of my other devices in the place streams just fine with no speed issues. From all of this it leads me to believe the issue lies with something Sony did or the servers on their end though I really don't know why suddenly this would happen when for the past few months its worked perfectly and all the other devices wired and wireless have a perfectly fine connection. I never go into my router and modify any settings in fact this was the first time i logged into it to see if anything else had been leeching off of my network. If verizon were throttling me i assume it would effect all devices not just the PS4 alone. I just have a standard 150mbps up and down internet plan with no data caps. Didn't know if anyone else has been having issues so I wanted to page the forums.

So I got my PS4 late last night and of course I immediately wanted to get on and play, I have my 14 day free trial and everything. Problem is, I haven't been able to sign in to PSN on my PS4 since 9 pm last night and it's 5pm the next day already. Is anybody else having issues or is it just me? Am I doing something wrong? I don't think I am since it's not that hard to sign in to PSN... so far a pretty crappy experience on PS4 despite high hopes.

Hello, my sister recently contacted me about having trouble connecting to the internet on her PS4 due to NAT Type failure. She is trying to connect wirelessly and she cannot get it to work. What can she do to troubleshoot the problem? She is trying to avoid getting an Ethernet cable but if she has to she will. Any help will be greatly appreciated.

Hey, I am looking to buy a couple of games for my Ps Vita from PSN, but I am not sure if they will work offline or not... Do you guys know if they will? Thanks!

So this is a thing that just kinda randomly started happening to my Xbox One at first. It's really annoying to be playing a game like Mortal Kombat 11 and being in the Towers of Time for example and suddenly disconnecting while you're in the middle of a tower that's about to expire and when you finally reconnect to Xbox Live, which takes about 3 to 5 minutes each time it happens, the tower you were specifically doing is no longer there and has been rotated out with a different one. I've tried several different things to fix this issue: Unplugged the router for about 15 seconds and plugged it back in (thought it was the router causing the issue). Disconnected from my WiFi on Xbox and reconnected to it (heard this apparently works for some people). Cleared the MAC address (this apparently clears the system cache). Deleted my account from my Xbox then signed back into it and redownloaded it (generally what people do after clearing the cache). I have gone to "Port Selection" in "Advanced Settings" and changed the port it was using (though I only changed it once and there were other ports to pick from). I have held down on the power button for 10 seconds to turn it off to hard reset the console. Also my NAT Type is open. Originally I thought this was just an issue with my Xbox, however unfortunately when I had both my PS4 and Xbox One on at the same time, they BOTH disconnected from their online services at the same time. So I figured "OK, it's probably an issue with the router" and I did that first thing I mentioned were I unplugged the router for about 15 seconds and plugged it back in. That didn't do anything. Another thing I've noticed is that my cellphone seems to not be affected by this as it doesn't seem to randomly disconnect from WiFi and my mother and her husband haven't complained about their Amazon FireStick randomly going out either... so I assume it's JUST the Xbox and PS4 doing this, but it's weird that they both do it and it's especially weird that they seem to both do it at the exact same time. Does anyone have any idea how to fix this?

So, my psn account got suspended for a month cause of "pornographic content". I had a picture of Drake's face as my profile pic. Michael (11/4/2015, 6:20:59 PM): Hello, My name is Michael how may I assist you today? Me (11/4/2015, 6:21:21 PM): my account has been banned for a false reason Michael (11/4/2015, 6:22:38 PM): I'd be happy to look into this for you today. Although you have entered information about a SEN account before this chat, could you please provide the following to confirm the *exact* account you need assistance with? - First and Last Name on account - Sign-In ID (email address) - Online ID Michael (11/4/2015, 6:23:17 PM): Thank you. One moment while I access your account. Michael (11/4/2015, 6:27:25 PM): I can see that you've been suspended for obscene content. Fortunately, the ban is not permanent. You should be able to access your account on 12/2/15. Me (11/4/2015, 6:28:21 PM): anyway that you can fix that? My profile picture was not pornograpic in anyway. it was a picture of a rapper named drake. and it only included his face. Me (11/4/2015, 6:28:32 PM): it was a false report. Michael (11/4/2015, 6:31:30 PM): I apologize but there is nothing we can do about your suspension. I would advise you to check your email which will have more information about the suspension. Me (11/4/2015, 6:32:25 PM): there is obviously something you can do in this regard. I would not want to take no for an answer. Me (11/4/2015, 6:33:31 PM): the report was obviously not legitimate in any way. I didn't know faces counted as nudity in north america. Michael (11/4/2015, 6:36:54 PM): I understand that it can be frustrating to not be able to access your account, but there's nothing we can do about the suspension. Is there anything else I can help you with today? As you see, support is worthless. sony should at least view the stuff that they actually ban. Anybody have a similar experience dealing with incompetent customer service?

Well, I got this today and I can't log into my account: ================================================== Sign-in ID Change This email confirms that your Sony Entertainment Network sign-in ID (Email address) has been changed successfully. If you did not change your sign-in ID... This email has been sent to you because the sign-in ID (Email address) for the relevant Sony Entertainment Network account has been changed. If you did not change your sign-in ID, please contact Customer Support at the following address: eu.playstation.com/psn/support ================================================== I also can't open ticket because the support web page doesn't appear to be alive. All symptoms indicate of a hack/attack , I wonder why I'm the only one reporting this (or maybe I missed it already) :huh:

Original Article: http://www.engadget.com/2016/01/26/sony-interactive-entertainment-llc/ Title says it all really. Sony is going to be cutting ties with it's PlayStation brand and forming a new "separate" company out of the new division. The new company is rumored to be called "Sony Interactive Entertainment LLC" It is to combine Sony computer Entertainment with Sony Network Entertainment and will be led under Andrew House as CEO. No much is said to change, but the company will now have its HQ based in California, and will officially class "April 1st as its first say of business" EDIT: And will have a starting capital of $2 Million Many are speculating this is due to Sony's recent financial struggle, even though its mobile division is not holding strong - Sony is succeeding in other ares such as Cameras and modules which it leases to other smartphone manufactures. People are joking at the fact that Sony can change it's name, but users cannot change their PSN names... My thoughts: Not much to say. They are splitting off profitable segments of their business, probably due to their recent financial issues and having to dispose of some sub-businesses (Just my thought, probably not true) but overall, this shouldn't really affect the mass public for the time being. Your thoughts? Please leave them down below!

So some servers going offline today (mainly EA) and Phantom squad says that there taking crap down. What do you think? Connection? Honestly though i think that phantom squad is a fake trying to get more followers and not taking down servers when they said they were going to.

Hey guys, I am hoping to buy PS 4 or Xbox one in the coming month. I am having confusions with PSN and Xbox live support. Currently I am living in Sri Lanka which is not mentioned as a supported country by these two services. Does this mean I wont be able to get these services???

Title.. I keep getting signed out from PSN while trying to play, definetly not my internet.

I wasn't a big fan of watching the Super Bowl, so i decided to go an play some Destiny on my PS4, and to my surprise the PSN was down... Again. (Sorry Linus) I am furious, especially since they began to start charging a subscription fee since the launch of the PS4. I would much rather have a better network service as opposed to spending it on giving away big name titles. What have been your thoughts on the quality of the PSN service recently?

Update: Here is a link to a recorded interview the BBC did with Lizard Squad (26/12/14 at 23:10): http://youtu.be/iMKDwx9Wr0w (When YT decided to publish the Video...), yes, it's movie maker, deal with it. Kim Dotcom put out a tweet requesting that Lizard Squad stop attacking XBL and PSN so he and his friends can play Destiny. He even went as far as to bribe them by offering them with a Lifetime of Free MEGA Premium. This caught the attention of Lizard Squad, who sharply came back with "We have 3000 Lizards" and want premium for all of them. Dotcom is in the process of trying to get MEGA management to authorise 3000 Lifetime memberships. As of writing this post, all attacks have been stopped temporally, awaiting Dotcom's Response. My thoughts, Please don't negotiate with ass-holes Dotcom. They'll just keep coming back for more or with new threats. Tweet proofs EDIT: Dotcom has managed to get MEGA's management to approve of this "bribe" FinestSquad has gotten in on the action, booting Lizard Squad's attack offline, Perhaps this is why XBL/ PSN is back up, and not the bribe Kim Dotcom offered The conversation between LizardSquad and Kim Dotcom: Update 2: http://www.lizardsquad.info/ has just been hacked by Finest Squad, who followed through with their threat. The site is down and hosts information for authorities such as IP addresses of members of Lizard Squad. #WelldoneFinestSquad

EDIT: THIS MAY ALL BE FAKE, READ IT AND DECIDE FOR YOURSELVES. THE INFO IS OUT THERE SO BE CAREFUL BUT IF YOU READ HERE, THIS WHOLE THING IS PROBABLY FAKE. SO I'M SORRY FOR THE POSSIBLE MISINFORMATION BUT JUST TO BE SAFE, THERE IS NO HARM IN CHANGING YOUR PASSWORDS RIGHT NOW UNTIL THE COMPANIES INVOLVED RELEASES AN OFFICIAL STATEMENT. (Just in case the it's true, better safe than sorry.) In April 2011 Sony’s Playstation Network was hacked. Sony took down their servers for quite some time to rebuild and make them “safer”. Now in 2014, it has happened again. The Playstation Network along with 2K Games and Windows Live seems to have been hacked by the hacker group DerpTrolling and they claim to have 7 million logins and 500 000 credit card information. The list on pastebin: http://pastebin.com/WVzviPyp EDIT: The list only contains 2131 PSN accounts, 1473 Windows Live accounts and 2000 2K Games accounts. As proof. Which, still is bad enough... My thoughts on this are that we shouldn’t give the group more attention than I already have, just acknowledge that it has happened, change your passwords, don’t use the same passwords for every site and use two factor authentication as much as possible. The normal stuff really. Nothing new, this is all I can really say about the matter right now. SOURCE: http://lifehacker.com/psn-and-windows-live-allegedly-hacked-change-your-pass-1661580605

So I haven't been able to play FIFA 15 online after the 2.0 firmware update. After the 2.01 update I thought it was fixed, because I could play one game, But I lost the connection to PSN during the game. Now it is still impossible to play online, the store is updated however. Has anyone else got the same problem as me?

well well well what do we have here a psn problem right before the scheduled maintenance maybe play station decided to start the maintenance sooner maybe there is another group of hackers,doing what hackers do best, hacking into psn just like the 2012 incident where psn was shut down for 24 long days. All i know is it is good to be a part of the pc master race and i don't have to worry about it. http://attackofthefanboy.com/news/psn-scheduled-maintenance/

Do they still charge for XBL on the One, and if so how much is it? Also does Sony charge for PSN on the PS4 and how much is it? Thank you, Blueprint

Ok, ive heard many a people say that XBL is much better than PSN. Now ive only had limited experience with XBL, so not enough to base a solid opinion of it on. Can someone substantiate the claims that it is superior by saying something other than "it's just better", because honestly i think people are either fanboying or full of it most of the time when they say that. I'm sure some discussion about XBL Gold and PS+ can also be had.