Connection Time Out Issue

AudaciousGnome · April 27, 2015

Hi,

Recently I have been having an issue with my desktop PC. My wireless internet works perfectly on my Macbook Pro, iPhone and PS4 but on my Windows 8 PC I constantly get this message:

"this webpage is not avaliable. ERR_CONNECTION _TIMED_OUT" (using Chrome)

Things will work fine for maybe a minute or two but then I get this error, continuously across all sites.

I have tried restarting my modem, disabling and re-enabling my wireless adapter, restarting my PC multiple times, tried using Internet Explorer/FireFox/Chrome. I don't have any antivirus software(I do have adblock not sure if that makes a difference?), I have tried turning my firewall on and off. But nothing helps.

The wireless adapter I have is a Gigabyte WIFI Wireless 802.11AC Dual Band+Bluetooth4.0 PCI-E X1 Expa
My PC specs are: i7-4790k, 16GB RAM, GTX 980 SC

Under Wifi Status my IPV4 Connectivity says Internet and the IPV6 Connectivity says No Network Access.
My signal strength is full and my normal speed is 30 down and 10 up.

Can someone please help me with this?

FaithPlatform · April 27, 2015

Have you attempted to plug in a ethernet cable instead of using WiFi?

AudaciousGnome · April 27, 2015

Have you attempted to plug in a ethernet cable instead of using WiFi?

Unfortuantely that is not an option as my modem is upstairs and can't be shifted and I don't have a 20m cable.

As a last resort I might just have to shift my whole PC upstairs and try but I really don't want to do that if I can help it.

,,,,,,,,,,,,,,,,,,,,,,,,,, · April 27, 2015

Unfortuantely that is not an option as my modem is upstairs and can't be shifted and I don't have a 20m cable.

As a last resort I might just have to shift my whole PC upstairs and try but I really don't want to do that if I can help it.

Update/reinstall network drivers, update bios, scan for malware with malwarebytes, change router channel (Try 1, 3, 6, 8, 11).

AudaciousGnome · April 27, 2015

Update/reinstall network drivers, update bios, scan for malware with malwarebytes, change router channel (Try 1, 3, 6, 8, 11).

Up to date/done, Up to date, Scanned no issues, tried numerous channels still getting the same time out error.

Sir Asvald · April 27, 2015

Hi,

Recently I have been having an issue with my desktop PC. My wireless internet works perfectly on my Macbook Pro, iPhone and PS4 but on my Windows 8 PC I constantly get this message:

"this webpage is not avaliable. ERR_CONNECTION _TIMED_OUT" (using Chrome)

Things will work fine for maybe a minute or two but then I get this error, continuously across all sites.

I have tried restarting my modem, disabling and re-enabling my wireless adapter, restarting my PC multiple times, tried using Internet Explorer/FireFox/Chrome. I don't have any antivirus software(I do have adblock not sure if that makes a difference?), I have tried turning my firewall on and off. But nothing helps.

The wireless adapter I have is a Gigabyte WIFI Wireless 802.11AC Dual Band+Bluetooth4.0 PCI-E X1 Expa

My PC specs are: i7-4790k, 16GB RAM, GTX 980 SC

Under Wifi Status my IPV4 Connectivity says Internet and the IPV6 Connectivity says No Network Access.

My signal strength is full and my normal speed is 30 down and 10 up.

Can someone please help me with this?

Press the start menu button, type in CMD, and then type into the CMD, ipconfig /all and paste the information on the forum.

AudaciousGnome · April 27, 2015

Weird thing with this is I am still able to download games from Steam, albeit extremely slowly(100KB/s) compared to 4-5MB/s before. So the wireless still seems to be connecting(barely).....but I literally cannot use the internet, not even to open google, without getting the time out message.

FaithPlatform · April 28, 2015

I would recommend a fresh install as it doesn't appear to be a card issue nor a browser issue. Could you have installed something recently, could you revert back to a restore point from before the issues? I am only saying do a fresh install as I personally don't care about reinstalling applications. I fresh install all my computer every 3 months anyways.

AudaciousGnome · April 28, 2015

Press the start menu button, type in CMD, and then type into the CMD, ipconfig /all and paste the information on the forum.

Microsoft Windows [Version 6.3.9600]

C:\Users\user>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : user-pc

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Hybrid

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

DNS Suffix Search List. . . . . . : lan

Ethernet adapter Ethernet:

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Intel® Ethernet Connection (2) I218-V

Physical Address. . . . . . . . . : 78-24-AF-37-DB-81

DHCP Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 3:

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter

Physical Address. . . . . . . . . : A0-A8-CD-26-FA-DF

DHCP Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Bluetooth Network Connection:

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)

Physical Address. . . . . . . . . : A0-A8-CD-26-FA-E2

DHCP Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter WiFi:

Connection-specific DNS Suffix . : lan

Description . . . . . . . . . . . : Intel® Dual Band Wireless-AC 7260

Physical Address. . . . . . . . . : A0-A8-CD-26-FA-DE

DHCP Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

Link-local IPv6 Address . . . . . : fe80::81b4:5e97:86f:a4e1%3(Preferred)

IPv4 Address. . . . . . . . . . . : 192.168.1.103(Preferred)

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Lease Obtained. . . . . . . . . . : Monday, 27 April 2015 4:08:20 p.m.

Lease Expires . . . . . . . . . . : Tuesday, 28 April 2015 8:33:15 p.m.

Default Gateway . . . . . . . . . : Don't think you need to see this

DHCP Server . . . . . . . . . . . : Don't think you need to see this

DHCPv6 IAID . . . . . . . . . . . : 60860621

DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1C-0D-13-B9-78-24-AF-37-DB-81

DNS Servers . . . . . . . . . . . : 192.168.1.254

NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.lan:

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . : lan

Description . . . . . . . . . . . : Microsoft ISATAP Adapter

Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

DHCP Enabled. . . . . . . . . . . : No

Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface

Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

DHCP Enabled. . . . . . . . . . . : No

Autoconfiguration Enabled . . . . : Yes

IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6ab8:1829:2c22:3f57:fe98(Pref

erred)

Link-local IPv6 Address . . . . . : fe80::1829:2c22:3f57:fe98%9(Preferred)

Default Gateway . . . . . . . . . : ::

DHCPv6 IAID . . . . . . . . . . . : 352321536

DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1C-0D-13-B9-78-24-AF-37-DB-81

NetBIOS over Tcpip. . . . . . . . : Disabled

AudaciousGnome · April 28, 2015

I would recommend a fresh install as it doesn't appear to be a card issue nor a browser issue. Could you have installed something recently, could you revert back to a restore point from before the issues? I am only saying do a fresh install as I personally don't care about reinstalling applications. I fresh install all my computer every 3 months anyways.

Honestly I haven't installed anything new for at least a month or two. All I do is play games on Steam.

Blake · April 28, 2015

Default Gateway . . . . . . . . . : Don't think you need to see this

DHCP Server . . . . . . . . . . . : Don't think you need to see this

It is a private IP address. You should be giving that information if it helps.

My Gateway is 192.168.1.254. Doesn't mean you can now DDOS or hack me.

ping your gateway with the -t arg, then reproduce the issue, if the ping shows nothing changing, the you can ignore (for the most part) everything behind your gateway.

Also tracert can help if your being pointed through a route that doesn't exist anymore.

could also look at flushing DNS cache.

dzonidev · April 28, 2015

Wireless LAN adapter WiFi:

   Connection-specific DNS Suffix . : lan

   Description . . . . . . . . . . . : Intel® Dual Band Wireless-AC 7260

   Physical Address. . . . . . . . . : A0-A8-CD-26-FA-DE

   DHCP Enabled. . . . . . . . . . . : Yes

   Autoconfiguration Enabled . . . . : Yes

   Link-local IPv6 Address . . . . . : fe80::81b4:5e97:86f:a4e1%3(Preferred)

   IPv4 Address. . . . . . . . . . . : 192.168.1.103(Preferred)

   Subnet Mask . . . . . . . . . . . : 255.255.255.0

   Lease Obtained. . . . . . . . . . : Monday, 27 April 2015 4:08:20 p.m.

   Lease Expires . . . . . . . . . . : Tuesday, 28 April 2015 8:33:15 p.m.

   Default Gateway . . . . . . . . . : Don't think you need to see this

   DHCP Server . . . . . . . . . . . : Don't think you need to see this

   DHCPv6 IAID . . . . . . . . . . . : 60860621

   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1C-0D-13-B9-78-24-AF-37-DB-81

   DNS Servers . . . . . . . . . . . : 192.168.1.254

   NetBIOS over Tcpip. . . . . . . . : Enabled

Your already "revealed" your Gateway with the DNS server. And it seems you are using the routers DNS service. You should change that.

Did you by any chance tamper with IPv6?

You say that you barely connect to the router, I'm guessing that your router is far away or behind a lot of walls?

I'm curious to look at a traceroute, execute this commands as an Administrator (means opening CMD by Run As Administrator).

//If you changed your DNS server, now you should flush your DNS cache:ifconfig /flushdns//Now you should flush your routing tablenetsh interface ip delete destinationcache//And finally do a traceroutetracert google.com//A lot of IP addresses should appear, if you fear for your security, mask the last 2 octets.//So if you get 54.62.89.41 then mask it so it looks like 54.62.xx.xx

AudaciousGnome · April 28, 2015

Your already "revealed" your Gateway with the DNS server. And it seems you are using the routers DNS service. You should change that.

Did you by any chance tamper with IPv6?

You say that you barely connect to the router, I'm guessing that your router is far away or behind a lot of walls?

I'm curious to look at a traceroute, execute this commands as an Administrator (means opening CMD by Run As Administrator).
//If you changed your DNS server, now you should flush your DNS cache:ifconfig /flushdns//Now you should flush your routing tablenetsh interface ip delete destinationcache//And finally do a traceroutetracert google.com//A lot of IP addresses should appear, if you fear for your security, mask the last 2 octets.//So if you get 54.62.89.41 then mask it so it looks like 54.62.xx.xx

Hi.

I have not tampered with IPV6 and I don't even know how I would go about doing that.

Yes the PC is downstairs but so is my laptop and so is my PS4 and they all have no been affected at all while the PC is constantly getting timeouts.

I have not changed my DNS. Again don't know how so wouldn't do that.

The trace came back with this:

C:\Windows\system32>tracert google.com

Tracing route to google.com [198.18.1.183]

over a maximum of 30 hops:

1 1 ms <1 ms <1 ms dsldevice.lan [192.168.1.254]

2 577 ms 877 ms 521 ms 125-239-200-1.jetstream.xtra.co.nz [125.239.200.

1]

3 * * * Request timed out.

4 * * * Request timed out.

5 * * * Request timed out.

6 * * * Request timed out.

7 * * * Request timed out.

8 * * * Request timed out.

9 * * * Request timed out.

10 * * * Request timed out.

11 * * * Request timed out.

12 * * * Request timed out.

13 * * * Request timed out.

Blake · April 29, 2015

Check if you can ping google.com versus google's ip address (which is 203.2.228.159 for me).

AudaciousGnome · April 29, 2015

bump

dzonidev · April 29, 2015

snip

This is interesting. And you say all other devices are working normally? Did you perform the commands I wrote, except the tracert?

The latency to your router is 1ms while from your router to the ISP gateway is 650ms, and after that all your packets get dropped. Could you connect your laptop via ethernet and do the same thing?

AudaciousGnome · April 30, 2015

This is interesting. And you say all other devices are working normally? Did you perform the commands I wrote, except the tracert?

The latency to your router is 1ms while from your router to the ISP gateway is 650ms, and after that all your packets get dropped. Could you connect your laptop via ethernet and do the same thing?

Any idea what might cause that?

I just did it all again and got these results. The internet worked for 5 minutes and then I got the "time out error" again on my PC.

Microsoft Windows [Version 6.3.9600]

C:\Windows\system32>ipconfig /flushdns

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

C:\Windows\system32>netsh interface ip delete destinationcache

Ok.

C:\Windows\system32>tracert google.com

Tracing route to google.com [74.125.237.193]

over a maximum of 30 hops:

1 1 ms 3 ms 1 ms dsldevice.lan [192.168.1.254]

2 506 ms 709 ms 479 ms 125-239-200-1.jetstream.xtra.co.nz [125.239.200.

1]

3 * * * Request timed out.

4 31 ms 34 ms 30 ms ae8-10.akbr6.global-gateway.net.nz [122.56.116.5

]

5 39 ms 30 ms 30 ms ae5-2.akbr7.global-gateway.net.nz [210.55.202.21

3]

6 55 ms 54 ms 54 ms xe0-0-1.sgbr3.global-gateway.net.nz [202.50.232.

110]

7 55 ms 210 ms 58 ms ae2-10.sgbr4.global-gateway.net.nz [202.50.232.2

46]

8 55 ms 55 ms 59 ms google-gsw.sgbr4.global-gateway.net.nz [202.50.2

37.198]

9 57 ms 56 ms 57 ms 209.85.142.122

10 56 ms 56 ms 56 ms 72.14.236.181

11 56 ms 55 ms 55 ms syd01s19-in-f1.1e100.net [74.125.237.193]

Trace complete.

C:\Windows\system32>

AudaciousGnome · April 30, 2015

My laptop(Macbook Pro) which is literally right next to my PC gives these results when I run a trace to google.com:

Note the wireless internet on my Laptop is working perfectly, in fact I am using it now to post here. It is the PC(results above) who's internet is not working.

traceroute google.com

traceroute to google.com (216.58.220.110), 64 hops max, 52 byte packets

1 dsldevice (192.168.1.254) 2.096 ms 3.424 ms 1.090 ms

2 125-239-200-1.jetstream.xtra.co.nz (125.239.200.1) 1014.393 ms 579.234 ms 602.561 ms

3 * * *

4 ae8-10.akbr6.global-gateway.net.nz (122.56.116.5) 33.965 ms 33.993 ms 33.050 ms

5 ae5-2.akbr7.global-gateway.net.nz (210.55.202.213) 31.865 ms 37.549 ms 32.747 ms

6 xe0-0-4.sgbr3.global-gateway.net.nz (122.56.127.94) 56.107 ms

xe0-0-1.sgbr3.global-gateway.net.nz (202.50.232.110) 56.964 ms

xe0-0-6.sgbr3.global-gateway.net.nz (202.50.232.190) 55.908 ms

7 ae2-10.sgbr4.global-gateway.net.nz (202.50.232.246) 56.881 ms 59.320 ms 55.806 ms

8 google-gsw.sgbr4.global-gateway.net.nz (202.50.237.198) 56.234 ms 55.719 ms 55.916 ms

9 209.85.142.122 (209.85.142.122) 57.051 ms 57.204 ms 57.106 ms

10 209.85.142.11 (209.85.142.11) 57.881 ms 58.173 ms 56.378 ms

11 syd10s01-in-f14.1e100.net (216.58.220.110) 58.587 ms 69.761 ms 57.318 ms

dzonidev · April 30, 2015

Tracing route to google.com [74.125.237.193]
over a maximum of 30 hops:

1     1 ms     3 ms     1 ms dsldevice.lan [192.168.1.254]

2   506 ms   709 ms   479 ms 125-239-200-1.jetstream.xtra.co.nz [125.239.200.

1]

3     *        *        *     Request timed out.

4    31 ms    34 ms    30 ms ae8-10.akbr6.global-gateway.net.nz [122.56.116.5

]

5    39 ms    30 ms    30 ms ae5-2.akbr7.global-gateway.net.nz [210.55.202.21

3]

6    55 ms    54 ms    54 ms xe0-0-1.sgbr3.global-gateway.net.nz [202.50.232.

110]

7    55 ms   210 ms    58 ms ae2-10.sgbr4.global-gateway.net.nz [202.50.232.2

46]

  8    55 ms    55 ms    59 ms google-gsw.sgbr4.global-gateway.net.nz [202.50.2

37.198]

9    57 ms    56 ms    57 ms 209.85.142.122

10    56 ms    56 ms    56 ms 72.14.236.181

11    56 ms    55 ms    55 ms syd01s19-in-f1.1e100.net [74.125.237.193]

Trace complete.

C:\Windows\system32>

traceroute google.com

traceroute to google.com (216.58.220.110), 64 hops max, 52 byte packets

1 dsldevice (192.168.1.254) 2.096 ms 3.424 ms 1.090 ms

2 125-239-200-1.jetstream.xtra.co.nz (125.239.200.1) 1014.393 ms 579.234 ms 602.561 ms

3 * * *

4 ae8-10.akbr6.global-gateway.net.nz (122.56.116.5) 33.965 ms 33.993 ms 33.050 ms

5 ae5-2.akbr7.global-gateway.net.nz (210.55.202.213) 31.865 ms 37.549 ms 32.747 ms

6 xe0-0-4.sgbr3.global-gateway.net.nz (122.56.127.94) 56.107 ms

xe0-0-1.sgbr3.global-gateway.net.nz (202.50.232.110) 56.964 ms

xe0-0-6.sgbr3.global-gateway.net.nz (202.50.232.190) 55.908 ms

7 ae2-10.sgbr4.global-gateway.net.nz (202.50.232.246) 56.881 ms 59.320 ms 55.806 ms

8 google-gsw.sgbr4.global-gateway.net.nz (202.50.237.198) 56.234 ms 55.719 ms 55.916 ms

9 209.85.142.122 (209.85.142.122) 57.051 ms 57.204 ms 57.106 ms

10 209.85.142.11 (209.85.142.11) 57.881 ms 58.173 ms 56.378 ms

11 syd10s01-in-f14.1e100.net (216.58.220.110) 58.587 ms 69.761 ms 57.318 ms

Yeah, seems like you are running into some routing issues on your PC. I'm not sure but for some reason I suspect IPv6 might be causing the issue, can you disable IPv6, execute all the commands again and see if that solves it? Look up on google how to disable IPv6 only on the PC.

AudaciousGnome · May 1, 2015

Okay so updates with this.

I took my wireless card and dongle to a friends house and it worked. So it is not faulty.

I moved the computer upstairs and connected via ethernet and the same thing happened. Internet worked great for 2 minutes then got the time out issues again.

He is the trace over ethernet:

Microsoft Windows [Version 6.3.9600]

C:\Windows\system32>tracert google.com

Tracing route to google.com [198.18.1.58]

over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms dsldevice.lan [192.168.1.254]

2 706 ms 406 ms 780 ms 125-239-200-1.jetstream.xtra.co.nz [125.239.200.

1]

3 * * * Request timed out.

4 * * * Request timed out.

5 * * * Request timed out.

6 * * * Request timed out.

7 * * * Request timed out.

8 * * * Request timed out.

9 * * * Request timed out.

10 * * * Request timed out.

11 * * * Request timed out.

12 * * * Request timed out.

13 * * * Request timed out.

14 * * * Request timed out.

15 * * * Request timed out.

16 * * * Request timed out.

17 * * * Request timed out.

18 * * * Request timed out.

19 * * * Request timed out.

20 * * * Request timed out.

21 * * * Request timed out.

22 * * * Request timed out.

23 * * * Request timed out.

24 * * * Request timed out.

25 * * * Request timed out.

26 * * * Request timed out.

27 * * * Request timed out.

28 * * * Request timed out.

29 * * * Request timed out.

30 * * * Request timed out.

Trace complete.

C:\Windows\system32>

So I guess it must be a hardware issue?

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Connection Time Out Issue

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