Can't recieve mail windows 8

[FromWhitin]

my mom bought a new laptop with windows 8 installed and i importert all her emails from the old laptop to the new one.

she use windows mail and i succeded to import all the mails, but whenever i send her a mail she only recieve it on her old laptop with windows mail.

 

i made a account with the same email adress for the new laptop, the email app also shows "windows mail" with all her older emails, not the one i send her, i tried it multiple times and it didn't work.

i also tried to sync her emails, also this has no effect.

 

got any solutions??

[Alterlai]

Sounds like some settings might be incorrect. Have you matched the settings on the old laptop and the new one?

[FromWhitin]

Sounds like some settings might be incorrect. Have you matched the settings on the old laptop and the new one?

yes i did, i synced the old windows mail with the new one.

(it's the same email adres, just other program)

[MatheusSanzo]

What method it uses to receive emails? IMAP, POP?

 

Because with POP I think there is a setting to delete the email from the server, so if the other computer is downloading the message first... there is the problem.

[FromWhitin]

What method it uses to receive emails? IMAP, POP?

 

Because with POP I think there is a setting to delete the email from the server, so if the other computer is downloading the message first... there is the problem.

i actually have no idea what POP and IMAP is, which settings do i need for a standart email (@home.nl)

[rapallie]

Does she use hotmail or the new outlook.com as her email,..

I couldn't receive new emails on my hotmail account within windows mail neither,..

I've read on forums that this was a problem created by the emailprovider (outlook.com) and that they were suppling fixes for it within a month,..

However, this was months ago!

[FromWhitin]

What method it uses to receive emails? IMAP, POP?

 

Because with POP I think there is a setting to delete the email from the server, so if the other computer is downloading the message first... there is the problem.

so basicly what you saying is. if i delete the email from the old laptop, the new laptop will recieve it because the older one won't download the email?

[FromWhitin]

Does she use hotmail or the new outlook.com as her email,..

I couldn't receive new emails on my hotmail account within windows mail neither,..

I've read on forums that this was a problem created by the emailprovider (outlook.com) and that they were suppling fixes for it within a month,..

However, this was months ago!

she use a mail from our network provider mymom@home.nl and she used windows mail before on the old laptop which works fine, but maybe matheus got the solution. still waithing for a reply tho:D

[MatheusSanzo]

so basicly what you saying is. if i delete the email from the old laptop, the new laptop will recieve it because the older one won't download the email?

Not necessarily, but only the first one the first one to download the message would receive it, try turn the second pc off and see if the fist one receive the email, if so then that's the case, if not then it's something else. 

[FromWhitin]

Not necessarily, but only the first one the first one to download the message would receive it, try turn the second pc off and see if the fist one receive the email, if so then that's the case, if not then it's something else. 

alright thanks, i gunna try that right now.

but with IMAP i can choose which email receive the email right? and which email should send a mail.

this is what i found about IMAP.

[FromWhitin]

so i turned the other laptop off and tried it again, still no mail

[FromWhitin]

i tried to make a new account with IMAP but it said there is not enough information to make a account.

when i try to make a account with POP it tells me "mail" doesn't support pop 3e mails and it just close itself.

[FromWhitin]

Not necessarily, but only the first one the first one to download the message would receive it, try turn the second pc off and see if the fist one receive the email, if so then that's the case, if not then it's something else. 

so i found that the mail app doesn't support POP email, microsoft said that i have to contact my provider so they can change the email to a IMAP or EAS one.

[MatheusSanzo]

so i found that the mail app doesn't support POP email, microsoft said that i have to contact my provider so they can change the email to a IMAP or EAS one.

Or you could use another email software like Mozilla Thunderbird or Windows Live Mail.

[FromWhitin]

Or you could use another email software like Mozilla Thunderbird or Windows Live Mail.

i will try windows live mail tomorrow, i just wanted to use the integrated mail because it's already there and very easy to use(it works perfect with my email)

[FromWhitin]

i will try windows live mail tomorrow, i just wanted to use the integrated mail because it's already there and very easy to use(it works perfect with my email)

but thanks for the help!, appreciated

[FromWhitin]

Or you could use another email software like Mozilla Thunderbird or Windows Live Mail.

i tought using windows live mail would fix it but it doens't, she still can't receive any mail on the new laptop.