RAM RMA

trattgunnar · October 1, 2018

Hello.

I recently bought a second identical pair of 2x8GB corsair ram sticks. One of theese two didn't work no matter where i put them in any PC.

So I made an RMA request to Corsair that got approved.

To my problem: Corsair want me to send back both sticks of the pair. I do not know which one of the three remaining sticks (they are all in my system) that is paired with the defective one. Does this matter? As far as I can understand they are all made the same.

PineyCreek · October 1, 2018

Most likely it will have a sequential serial number. Compare it that way. You can also note which one was installed with the other in the pair ('cause channeling exists, and you took that into account when installing the DIMMs, right?).

trattgunnar · October 1, 2018

Yeah I took channeling into account when installing the sticks. Thing is I lost track of which one is which when I moved them around to test them in all setups possible. Will take them out and check the serial numbers - thanks

Pixel5 · October 1, 2018

can confirm serial numbers should work, my GSkill RAM kit had a sequential number on it and they just replaced my ram even after it was 5 years old already.