Computer freezes while gaming..

[Calpf]

Hello everyone.
I bought my first gaming computer in the beginning of this year, instantly I started to notice that it would freeze after a random amount of time.. Long story short, I ve been trying to troubleshoot this with the advices of the french company where i bought this computer for about 6 months.
The issue is that it will ( the time before the freeze seems to be dependant to the game i m playing, i'm experiencing faster freezes with overwatch and Fortnite), freeze, by that I mean that the image will stop, the sound will stop completely or sometimes it's just a buzzing sound, even the RGB effects on my keyboard and mouse will stop, when the freeze happens the only way I can have any response from the computer is by hard shutting down by pressing the power button..

Here are the Specs :

Windows 10  version 10.0.17134
Mobo Z370 SLI PLUS 
I think the bios is from 06/07/2018 so it's relatively recent
CPU I7 8700K
RAM 2*8Go Sport LT Red DDR4 2666Mhz CAS 16 DR

PSU  Raider S 550 W

GPU  Cerberus 1070TI  8go

Barracuda 1To
960 EVO M.2 NVME 250 Go

(and I use a K70 keyboard with a Lancehead Tournament a logitech G533 headset and a Dell SG2417 monitor and my phone connected to it as a routor if that helps in any way...)

 

And here are the tests that were realized all without any trouble :

 

CPU : Linx 1h30
HDD : HDTune 
SSD : HDTune

Motherboard Linx 1h30

GPU : Furmark 1h Heaven Ungine 2h Metro Last light 3h
PSU : OCCT Power supply 1h50
RAM : Linx 1h30 Memtest 4
 

All temperatures are fine, and all drivers were updated to the latest the 12/06/2018.
I had it returned once and the CPU and RAM were changed for new pieces. They did all this testing ( since they re professionnals i believe they did it right) and found nothing so sent it back to me.. and here I am with a Computer still freezing..


I'm exhausted about this whole story I reaally wish I could get some help from you guys..
Thanks for trying,
Teva

 

 

[doomsriker]

18 minutes ago, Calpf said:

Hello everyone.
I bought my first gaming computer in the beginning of this year, instantly I started to notice that it would freeze after a random amount of time.. Long story short, I ve been trying to troubleshoot this with the advices of the french company where i bought this computer for about 6 months.
The issue is that it will ( the time before the freeze seems to be dependant to the game i m playing, i'm experiencing faster freezes with overwatch and Fortnite), freeze, by that I mean that the image will stop, the sound will stop completely or sometimes it's just a buzzing sound, even the RGB effects on my keyboard and mouse will stop, when the freeze happens the only way I can have any response from the computer is by hard shutting down by pressing the power button..

Here are the Specs :

Windows 10  version 10.0.17134
Mobo Z370 SLI PLUS 
I think the bios is from 06/07/2018 so it's relatively recent
CPU I7 8700K
RAM 2*8Go Sport LT Red DDR4 2666Mhz CAS 16 DR

PSU  Raider S 550 W

GPU  Cerberus 1070TI  8go

Barracuda 1To
960 EVO M.2 NVME 250 Go

(and I use a K70 keyboard with a Lancehead Tournament a logitech G533 headset and a Dell SG2417 monitor and my phone connected to it as a routor if that helps in any way...)

 

And here are the tests that were realized all without any trouble :

 

CPU : Linx 1h30
HDD : HDTune 
SSD : HDTune

Motherboard Linx 1h30

GPU : Furmark 1h Heaven Ungine 2h Metro Last light 3h
PSU : OCCT Power supply 1h50
RAM : Linx 1h30 Memtest 4
 

All temperatures are fine, and all drivers were updated to the latest the 12/06/2018.
I had it returned once and the CPU and RAM were changed for new pieces. They did all this testing ( since they re professionnals i believe they did it right) and found nothing so sent it back to me.. and here I am with a Computer still freezing..


I'm exhausted about this whole story I reaally wish I could get some help from you guys..
Thanks for trying,
Teva

 

 

Hard to tell but I would guess Its a malfunctioning Motherboard. It could also be the PSU or bad wall power. 

[Fasauceome]

So stress testing your system did not result in these freezes? Only when you were using mouse/keyboard did this happen? Sounds like a USB polling issue, and you may want to download chipset drivers from the motherboard manufacturer's page (don't know what company makes the SLI plus model)

[Calpf]

55 minutes ago, doomsriker said:

Hard to tell but I would guess Its a malfunctioning Motherboard. It could also be the PSU or bad wall power. 

Isnt the PSU good since it passes the other stress tests ?

I have tried a different power outlet in a different house that I know is good so I dont think that s it..

for the motherboard I was thinking the same but the constructor ran a lot of tests and told me it was fine.. is there any stresstest for a mobo I can try by myself?

[Fancyland]

Are you running the latest bios and nvidia driver? Is the gpu or cpu overclocked?

[Calpf]

1 hour ago, fasauceome said:

So stress testing your system did not result in these freezes? Only when you were using mouse/keyboard did this happen? Sounds like a USB polling issue, and you may want to download chipset drivers from the motherboard manufacturer's page (don't know what company makes the SLI plus model)

I dont know anything about polling issues nor the drivers you re talking about. Will changing the polling rate do anything ?

 

the motherboard constructor is MSI

I dont really know what to look for on their website

[Calpf]

11 minutes ago, Fancyland said:

Are you running the latest bios and nvidia driver? Is the gpu or cpu overclocked?

I am yeah

and no overcloking whatsoever

[Fasauceome]

8 minutes ago, Calpf said:

I dont know anything about polling issues nor the drivers you re talking about. Will changing the polling rate do anything ?

 

the motherboard constructor is MSI

I dont really know what to look for on their website

https://www.msi.com/Motherboard/support/Z370-SLI-PLUS

drivers, chipset, latest one listed

you can't change the polling rate, the USB ports just do their own thing. A friend of mine had this, it's also related to input device drivers in case this doesn't work.

[Calpf]

2 hours ago, fasauceome said:

https://www.msi.com/Motherboard/support/Z370-SLI-PLUS

drivers, chipset, latest one listed

you can't change the polling rate, the USB ports just do their own thing. A friend of mine had this, it's also related to input device drivers in case this doesn't work.

Will look into the drivers tomorrow when I get back home, 

I thought the K70 Keyboard has this feature, at least I'm pretty sure it does, but if it wouldn't change the problem then I guess I won't try..

Btw update : I found out today that even when I'm not actively gaming on my computer and a game is launched and paused, The system still freezes.. Happened while I went away for 2 hours while letting Cities Skyline open in full screen.. so I guess it's not really stress related since there was basically nothing happening while I was AFK..
Thanks for your replies so far !

[Calpf]

22 hours ago, fasauceome said:

https://www.msi.com/Motherboard/support/Z370-SLI-PLUS

drivers, chipset, latest one listed

you can't change the polling rate, the USB ports just do their own thing. A friend of mine had this, it's also related to input device drivers in case this doesn't work.

I tried everything you suggested, updated every driver possible, and even reduced the polling rates of my mouse and keyboard to 500Hz, still crashed.. 
Do you have any other suggestion?