Pre-built system using non QVL RAM

[MUNCHEESE]

Hello! I have purchased a prebuilt system about a month ago, and I have noticed that the RAM is not on the QVL list for a MSI B350M Gaming Pro (Ryzen 2700) I have been fighting BSOD crashes and have been nonstop troubleshooting since. After all driver updates and BIOS update, still getting crashes. 

 

I guess what I want to know is, should the company be using RAM that is on the QVL list? And is it worth an complaint when I go to pick it back up from them once they “fix” it?

 

thanks

[Husky]

Most of the time RAM that is not on the QVL should work fine, but I would run a memory test using memtest86 to test if it the memory's fault.

[Cbfbrolol]

With Amd you should be more concerned with the rams compatability with the cpu not the motherboard

[Guest]

9 minutes ago, Cbfbrolol said:

With Amd you should be more concerned with the rams compatability with the cpu not the motherboard

The ryzen + memory support is much better than first gen, so it should be fine.

 

@MUNCHEESE What speed are you running the ram at?

[MUNCHEESE]

at 2400. Ok so check the CPU compatibility, got it. The store told me they would reinstall windows and it should fix the blue screens.