Noob question

[jaytrl]

So my aunt has windows 8.1 on her laptop. The language is in korean and I can barely read korean myself. Anyway it was acting slow, and I thought I was doing a PC refresh for her, but when it was over all her programs that were installed were gone. Microsoft Word, Excel, etc. All her data was still there. How do I restore all programs that were previously installed? i'd appreciate any help. thanks in advance

[WereCatf]

Did all those programs come with the laptop preinstalled or were they installed afterwards?

[Carbide X]

It's kinda obvious... Download it again

[jaytrl]

1 minute ago, WereCatf said:

Did all those programs come with the laptop preinstalled or were they installed afterwards?

they may have been preinstalled is what i'm guessing. because she is nott tech savvy

[jaytrl]

1 minute ago, Carbide X said:

It's kinda obvious... Download it again

omg why didn't i think of that?! 

 

but before that, just wondering, if it's possible to have the pc just reinstall everything or bring it back to an earlier state without us having to individually install them all back 1 by 1. 

[Carbide X]

2 minutes ago, jaytrl said:

omg why didn't i think of that?! 

 

but before that, just wondering, if it's possible to have the pc just reinstall everything or bring it back to an earlier state without us having to individually install them all back 1 by 1. 

hahahaha

And no, i dont think you can reinstall all those programs at once. Im pretty sure if you reinstall one program, it will go to its original state (if the files are still there)

[Christophe Corazza]

12 minutes ago, jaytrl said:

omg why didn't i think of that?! 

 

but before that, just wondering, if it's possible to have the pc just reinstall everything or bring it back to an earlier state without us having to individually install them all back 1 by 1. 

 

What version of Office did your aunt had on her laptop?

The PC can install all the Office programs at once.

[Master Disaster]

You can roll back a system restore/system refresh within 30 days.

 

I don't remember offhand how to do it but Google will certainly have the answer.

[LogicalDrm]

This can be bigger problem than just downloading stuff again. If Office was early version, lets say up to 2013, the keys aren't connected to BIOS nor Windows account. Meaning that While you can install them again, they will be only trials without keys. You could have retrieved keys before refreshing and just re-enter when installing again.

[Christophe Corazza]

1 hour ago, LoGiCalDrm said:

This can be bigger problem than just downloading stuff again. If Office was early version, lets say up to 2013, the keys aren't connected to BIOS nor Windows account. Meaning that While you can install them again, they will be only trials without keys. You could have retrieved keys before refreshing and just re-enter when installing again.

 

True, that's why I've asked:

 

20 hours ago, Christophe Corazza said:

What version of Office did your aunt had on her laptop?