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Only received one E3 ticket

Xanthe_2871
By Xanthe_2871
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Hi, I bought two "gamer pass" E3 tickets on February 13th. I may have used the same email for both, I'm not sure. My card was charged twice, I had two screenshot conformations on whatever device I used (I forget which phone it was now), but looking in my email I only see one conformation and today received one ticket.

 

What are my options? Is there a way to contact the group that organizes this to find out where my first pass went? If they can't help me, are there scalped tickets I can buy online, or some way to get a pass last minute at the show? Even if it's expensive, I need this second ticket. My friend and I have planned this out for months. 

 

Finally, if nothing else works out, can I change the name on the ticket I did get? If worst comes to wrost, I'll feel like s***, but I paid for the tickets, and my friend's ticket is the one I received. If I have no other choice, I'm still going somehow.

 

Thanks guys!

Yes, it's 2871 as in the year 2871. I traveled all this way, back in time, just to help you. And you thought your mama lied when she said you were special. -_-

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Posted

You'd have to contact whoever you got the ticket from.

Quote or tag me( @Crunchy Dragon) if you want me to see your reply

If a post solved your problem/answered your question, please consider marking it as "solved"

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4 minutes ago, Crunchy Dragon said:

You'd have to contact whoever you got the ticket from.

I bought the tickets here:

 

https://www.compusystems.com/servlet/AttendeeRegLoginServlet

 

As far as I know this is the official website.

Yes, it's 2871 as in the year 2871. I traveled all this way, back in time, just to help you. And you thought your mama lied when she said you were special. -_-

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1 hour ago, Xanthe_2871 said:

I bought the tickets here:

 

https://www.compusystems.com/servlet/AttendeeRegLoginServlet

 

As far as I know this is the official website.

 

Contact them by email and explain them your problem using a calm and friendly voice. Often, people in such a situation start to threat and "shout" to the customer support, which will obviously only make it worse.

Inlcude both print screens and the proof that your credit card was billed twice.

That's all the advice I can give you though...

Good luck.

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7 minutes ago, Christophe Corazza said:

 

Contact them by email and explain them your problem using a calm and friendly voice. Often, people in such a situation start to threat and "shout" to the customer support, which will obviously only makeit worse.

Inlcude both print screens and the proof that your credit card was billed twice.

That's all the advice I can give you though...

Good luck.

I have contacted my bank and now confirmed I was only charged once. I need to change this ticket to my name, and find a way to break the news to my friend if I am unable to source a second ticket. 

 

I can not find an email address for them. Where do I find the email address for this ticket company?

Yes, it's 2871 as in the year 2871. I traveled all this way, back in time, just to help you. And you thought your mama lied when she said you were special. -_-

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9 hours ago, Xanthe_2871 said:

I have contacted my bank and now confirmed I was only charged once. I need to change this ticket to my name, and find a way to break the news to my friend if I am unable to source a second ticket. 

 

I can not find an email address for them. Where do I find the email address for this ticket company?

 

This is an old webpage of their previous website.

Apparently they’ve forgotten to remove this old webpage when they updated their website to the current layout.

 

P.S. A good tip: DON’T contact the company’s president but go for the more general contact email address ;)

 

https://www.compusystems.com/Tier2/ContactUs.htm

 

Company Headquarters:

CompuSystems, Inc.  
2805 S. 25th Avenue
Broadview IL, 60155 

PH:  708-344-9070 
FX:  708-344-9487

Departments:

Show Organizer Sales
PH: 708-344-9070
showorganizer-sales@compusystems.com

Show Organizer Customer Support
PH: 708-344-9070
showorganizer-support@compusystems.com 

 

Exhibitor Sales

PH:  708-786-5565
exhibitor-sales@compusystems.com

 

Exhibitor Customer Support
PH:  708-486-0777
exhibitor-support@compusystems.com 

General Information
info@compusystems.com

Employment Opportunities
jobs@compusystems.com

Questions/Comments About This Website
webmaster@compusystems.com

CompuSystems Executives:

Clark K. Williams
President 
clarkw@compusystems.com

Paul J. McCaffray
Vice President & COO
paulm@compusystems.com

Howard L. Cohen
Vice President, Finance
howardc@compusystems.com

Don Arneberg
Director of Administrative Services
dona@compusystems.com

Kimberly J. Sader
Director of In-house Operations
kims@compusystems.com

Chris Williams
Director of Sales
chrisw@compusystems.com

Kahle Williams
Director of Marketing
kahlew@compusystems.com

John Catalano
Director of Field Operations
johnc@compusystems.com

Christine Dickman
Manager, Account Manager Group
chrisd@compusystems.com

Ernie deVenecia
Manager, Exhibitor Product Development
ernied@compusystems.com

Brad Halloman
Senior Systems Administrator
bradh@compusystems.com

David Nowell
Manager, Exhibitor Services
davidn@compusystems.com

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  • Author
6 hours ago, Christophe Corazza said:

 

This is an old webpage of their previous website.

Apparently they’ve forgotten to remove this old webpage when they updated their website to the current layout.

 

P.S. A good tip: DON’T contact the company’s president but go for the more general contact email address;-)

 

https://www.compusystems.com/Tier2/ContactUs.htm

 

Company Headquarters:

CompuSystems, Inc.  
2805 S. 25th Avenue
Broadview IL, 60155 

PH:  708-344-9070 
FX:  708-344-9487

Departments:

Show Organizer Sales
PH: 708-344-9070
showorganizer-sales@compusystems.com

Show Organizer Customer Support
PH: 708-344-9070
showorganizer-support@compusystems.com 

 

Exhibitor Sales

PH:  708-786-5565
exhibitor-sales@compusystems.com

 

Exhibitor Customer Support
PH:  708-486-0777
exhibitor-support@compusystems.com 

General Information
info@compusystems.com

Employment Opportunities
jobs@compusystems.com

Questions/Comments About This Website
webmaster@compusystems.com

CompuSystems Executives:

Clark K. Williams
President 
clarkw@compusystems.com

Paul J. McCaffray
Vice President & COO
paulm@compusystems.com

Howard L. Cohen
Vice President, Finance
howardc@compusystems.com

Don Arneberg
Director of Administrative Services
dona@compusystems.com

Kimberly J. Sader
Director of In-house Operations
kims@compusystems.com

Chris Williams
Director of Sales
chrisw@compusystems.com

Kahle Williams
Director of Marketing
kahlew@compusystems.com

John Catalano
Director of Field Operations
johnc@compusystems.com

Christine Dickman
Manager, Account Manager Group
chrisd@compusystems.com

Ernie deVenecia
Manager, Exhibitor Product Development
ernied@compusystems.com

Brad Halloman
Senior Systems Administrator
bradh@compusystems.com

David Nowell
Manager, Exhibitor Services
davidn@compusystems.com

Thank you so much!

Yes, it's 2871 as in the year 2871. I traveled all this way, back in time, just to help you. And you thought your mama lied when she said you were special. -_-

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