Jump to content

Can anyone help with my problem with Oculus

I have been in contact with Oculus now for over a month trying to get the problem resolved, I got given a replacement headset and the problem still persisted, I tried a friends GTX 1080Ti and the problem still persisted, I have run memory diagnostics with no errors on multiple tests, I have also been given a replacement CPU by AMD and the problem is still there, Oculus is now just ignoring my messages and cutting the support off, I can not return my Oculus to the original retailer due to the time Oculus has taken in order to try to troubleshoot and the fact that I no longer have the original headset I have a refurbished one that Oculus sent, I can't sell it on to another person for anywhere near the price that I paid for it as I would actually have to list it as spares or repairs as I have no way of proving the product actually works, Oculus are refusing to offer a refund through them and I can't use the Oculus due to the problem.

 

The problem I am having is heavy stuttering, tearing and graphical artefacts, i get these even on minimum settings and even if I enable sub-sampling of 0.2 nothing other than the oculus has this problem even when running stereoscopic 3D on my desktop monitors or surround setup with 3 1080p monitors so 5760*1080, I know that rendering for the Oculus is different but with my type of hardware I should have no problem running it especially on minimum settings (my hardware is my my signature)

Edited by danakahawkeye
Forgotten to add

PC:

CPU:  Intel Core i7 10700k (Currently at 4.7Ghz All Cores) | Motherboard: AsRock Z490 Extreme 4  | RAM: 32gb Corsair Vengeance RGB DDR4 3000MHz | GPU: EVGA RTX 3080 XC3 ULTRA | Cooler: Fractal Design Celsius S36 | Case: Phanteks Eclipse P600S  | PSU: Corsair RM850X | Storage: 512GB WD Black NVME SSD, 1TB WD Blue HDD, 1TB WD Blue M.2 SSD | OS: Windows 10 Pro |

Peripherals:

Monitors: Acer XV272UP, 2x Acer KG221Q, HTC Vive Headset  | Keyboard: AFXMK0217 | Mouse: Razer Basilisk V2 | Sound: Logitech Z313, Beyerdynamic DT 770 Pro 80 OHM (Studio) |

Other Inputs:  Saitek X52 Hotas, Steam Controller, XBox One Controller, Valve Index Controllers

Phone: Samsung Galaxy Note 20 Ultra 5G

Tablet: Samsung Galaxy Tab S6

PC gamer and Hobbyist Electrical Engineer and Full Time Product Engineer

Link to comment
Share on other sites

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×