floatplane Unsubscribing to Floatplane

[sethalbertus]

How do I unsubscribe from floatplane? I've looked mildly but not in depth and still haven't found much. I assumed I was unsubscribed awhile ago since the content stopped appearing but found I was still being charged, now the I got it fixed so the content would continue to show but still cant unsubscribe lol.

Help please

[TetraSky]

12 minutes ago, sethalbertus said:

I assumed I was unsubscribed awhile ago since the content stopped appearing

You're not seeing new Floatplane videos? Is that here on the forum or on the "new" floatplane website?
https://www.floatplane.com/
(More sign in option > Sign in with LTT Forum)

[sethalbertus]

1 hour ago, TetraSky said:

You're not seeing new Floatplane videos? Is that here on the forum or on the "new" floatplane website?
https://www.floatplane.com/
(More sign in option > Sign in with LTT Forum)

I actually didn't know that, but there was a subscription fix implemented in awhile ago for this website aswell that I found. Thank you!

I still don't know how to unsubscribe though

 

Oof, while making this post I actually got charged again

[TetraSky]

If I remember correctly, you can unsubscribe in paypal
https://www.paypal.com/us/selfhelp/article/how-do-i-cancel-a-subscription-faq577
If not, then it would be though an LTT staff.

But hey, give the new website a try, see if you like it enough to stay subbed.

[kirashi]

17 minutes ago, sethalbertus said:

How do I unsubscribe from floatplane? I've looked mildly but not in depth and still haven't found much. I assumed I was unsubscribed awhile ago since the content stopped appearing but found I was still being charged, now the I got it fixed so the content would continue to show but still cant unsubscribe lol.

Help please

You can unsubscribe at the following link: https://www.floatplane.com/user/subscriptions

 

However, it does look like you may need to manually email them as there is a notice posted on that page right now.

Quote

Note: If you'd like to cancel your subscription, please contact floatplanehelp@gmail.com for the time being. 
If a subscription's status is indicated as "Cancelled" below, but you haven't had it cancelled yourself, then it's likely still active, with the status being wrongly reported. 
We are working on a long-term solution for these issues. Many thanks for your patience!

Alternatively, you can always go into your PayPal and cancel pre-approved payments here: https://www.paypal.com/myaccount/autopay

This is one reason I love using PayPay. It's so much easier to file chargebacks and cancel payments than going through the bank.

[sethalbertus]

1 hour ago, kirashi said:

You can unsubscribe at the following link: https://www.floatplane.com/user/subscriptions

 

However, it does look like you may need to manually email them as there is a notice posted on that page right now.

Alternatively, you can always go into your PayPal and cancel pre-approved payments here: https://www.paypal.com/myaccount/autopay

I'll try this, and I'll try an email aswell just in case.

Thank you!

 

1 hour ago, TetraSky said:

If I remember correctly, you can unsubscribe in paypal
https://www.paypal.com/us/selfhelp/article/how-do-i-cancel-a-subscription-faq577
If not, then it would be though an LTT staff.

But hey, give the new website a try, see if you like it enough to stay subbed.

I just checked out the floatplane website and it says I need to subscribe to channels separately now...  lol

[kirashi]

4 minutes ago, sethalbertus said:

I just checked out the floatplane website and it says I need to subscribe to channels separately now...  lol

Yup, they're going the way of your local high speed internet and cable company, except that they haven't (yet) implemented DRM or prevented downloading their content, which is a very good thing for those of us who pay for a subscription.

[Catsrules]

20 minutes ago, sethalbertus said:

I just checked out the floatplane website and it says I need to subscribe to channels separately now...  lol

That is the way it has always been. It is very similar to Patreon you "subscribe" to each creator separately.