My CPU is Stuck at 1.2ghz

[HamsterPlayz]

Dear All, Please may Someone help me. I have an alienware 17x R4 and my cpu is stuck at 1.2GHZ I have tried turning intel speed step on and off but makes no difference.

Here are my Specs:

 

Windows 10 64

Intel(R) Core(TM) i7-3610QM CPU @ 2.30GHz

Nividia 660M

16 GB RAM

Alienware 240 Watt Power Brick

 

BIOS Version/Date    Alienware A12, 5/17/2013
SMBIOS Version    2.7
Embedded Controller Version    1.01
BIOS Mode    Legacy
BaseBoard Manufacturer    Alienware
BaseBoard Model    Not Available
BaseBoard Name    Base Board
 

 

[Frankenburger]

Silly question, but what is your power plan set to in Windows?

[HamsterPlayz]

3 minutes ago, Frankenburger said:

Silly question, but what is your power plan set to in Windows?

High Performance

[Frankenburger]

8 minutes ago, MarkPla7z said:

High Performance

Double check the minimum and maximum processor state. It can't hurt to be sure they're set to 100%.

[HamsterPlayz]

Just now, Frankenburger said:

Double check the minimum and maximum processor state. It can't hurt to be sure they're set to 100%.

How do I do that ?

[ProjectBox153]

What are you using to see the speed? Task Manager?

[Radium_Angel]

Look in the BIOS of the laptop. If it sees the speed properly, then it's a Windows thing, and it might just be a false number, as opposed to the CPU actually being that slow...

[Frankenburger]

1 minute ago, MarkPla7z said:

How do I do that ?

There should be an option to edit the power plan. From there you should see Processor Power Management. The minimum and maximum settings are listed under there.

[Radium_Angel]

And while we're at it, how did it get to this speed? Did you just now notice this, or did you change something?

[HamsterPlayz]

2 minutes ago, Jamiec1130 said:

What are you using to see the speed? Task Manager?

Yes

[ProjectBox153]

1 minute ago, MarkPla7z said:

Yes

That's your problem. Use another utility. Task Manager is notorious for being wrong. It says my CPU only ever goes up to 2.73GHz. It actually goes up to 3.0GHz. That's why nobody uses it. 

[HamsterPlayz]

max is 100% on battery and when plugged in and Min is on 5% battery

[HamsterPlayz]

1 minute ago, Jamiec1130 said:

That's your problem. Use another utility. Task Manager is notorious for being wrong. It says my CPU only ever goes up to 2.73GHz. It actually goes up to 3.0GHz. That's why nobody uses it. 

I also use HWINFO and that states the same 1.2 GHZ

[HamsterPlayz]

4 minutes ago, Radium_Angel said:

And while we're at it, how did it get to this speed? Did you just now notice this, or did you change something?

I kinda forgot cus its been like this for a long time all of a sudden it just got 1.2ghz and stayed at it

[Radium_Angel]

1 minute ago, MarkPla7z said:

I kinda forgot cus its been like this for a long time all of a sudden it just got 1.2ghz and stayed at it

You forgot?

That's going to make troubleshooting this difficult.

For starters, the BIOS you list is quite old, update it.

Then get back to us.

[Frankenburger]

I'd say grab Intel XTU and run a stress test. It should tell you if your CPU is actually locked at 1.2GHz, and if it's being locked due to thermal constraints.

[HamsterPlayz]

5 minutes ago, Frankenburger said:

There should be an option to edit the power plan. From there you should see Processor Power Management. The minimum and maximum settings are listed under there.

OMFG Thank you so much. My laptop has been thinking I was constantly on battery power and the power management setting was only full speed at 100% battery

 

[HamsterPlayz]

Thank's guys

[Frankenburger]

10 minutes ago, MarkPla7z said:

OMFG Thank you so much. My laptop has been thinking I was constantly on battery power and the power management setting was only full speed at 100% battery

 

You're welcome

Glad we got it figured out. Rock on ^^

[Aaliyan]

Thank You so much for this solution. Man You just saved me.