Problem with H115i

[MiHatsuni]

Hello,

 

I have a problem with my AIO.

Its not show in Corsair Link software...

 

Here is my motherboard 

 

Gigabyte Z270P-D3

 

So, i plug the cables in the correct USB and other...

 

I dont know why its dont work...

 

Thanks for help guy, and sorry for poor english.

[Windows7ge]

Is the cable that plugs into the motherboard a single row of 4/5 holes or two? If it's a single row of 4 holes it's possible you put it in backwards.

 

You can try reinstalling the software.

 

Sometimes it's just a matter of dust. You can correct this by reseating the connectors 1 or 2 times.

[Corsair Nick]

Try using a micro USB to standard USB cable to connect to the back of the motherboard.  If it still doesn't show in Corsair Link, I would also check in your device manager to see if there are any devices showing errors.  Try uninstalling the device and restarting windows if it does show errors.

[MiHatsuni]

9 hours ago, Windows7ge said:

Is the cable that plugs into the motherboard a single row of 4/5 holes or two? If it's a single row of 4 holes it's possible you put it in backwards.

 

You can try reinstalling the software.

 

Sometimes it's just a matter of dust. You can correct this by reseating the connectors 1 or 2 times.

Hey, my computer is new !

But dont work with reinstall.

 

But its plug here, under the battery

[MiHatsuni]

5 hours ago, Corsair Nick said:

Try using a micro USB to standard USB cable to connect to the back of the motherboard.  If it still doesn't show in Corsair Link, I would also check in your device manager to see if there are any devices showing errors.  Try uninstalling the device and restarting windows if it does show errors.

I dont see anything in the devices, but my cable is probably died.

[Amaranth]

Are you sure that you plugged the micro-USB into the cpu-block? Because I've forgotten to do that before on builds and then wondered why I wasn't getting anything in Link.

[Windows7ge]

1 hour ago, MiHatsuni said:

Hey, my computer is new !

But dont work with reinstall.

 

But its plug here, under the battery

I see two things wrong with this connector.

1. The connector has been inserted upside down. The black wire should be on the left. The red wire should be on the right.

2. The whole connector has been inserted one column of pins to the left. There's two exposed pins on the right. These shouldn't be visible. Right now the red wire on the left isn't connected to anything if you check the header diagram.

[MiHatsuni]

32 minutes ago, Amaranth said:

Are you sure that you plugged the micro-USB into the cpu-block? Because I've forgotten to do that before on builds and then wondered why I wasn't getting anything in Link.

Yep, its plug.

[MiHatsuni]

1 hour ago, Windows7ge said:

I see two things wrong with this connector.

1. The connector has been inserted upside down. The black wire should be on the left. The red wire should be on the right.

2. The whole connector has been inserted one column of pins to the left. There's two exposed pins on the right. These shouldn't be visible. Right now the red wire on the left isn't connected to anything if you check the header diagram.

Is it possible to show me where and how to connect the connector? Because in the other way it does not want to connect precisely. The port on the left is a TPM port. So I dont know, thank you.

 

Look on that

[Windows7ge]

8 hours ago, MiHatsuni said:

Is it possible to show me where and how to connect the connector? Because in the other way it does not want to connect precisely. The port on the left is a TPM port. So I dont know, thank you.

 

Look on that

It's hard to see the end of the cable because everything is black but it appears to be a single row of 4 holes. If it's two rows of holes then it still needs to be flipped upside down and moved to the right. If the connector doesn't allow you to do this then the pins in the head were installed wrong. If you could unplug it and get us a clearer image of the cable end it'd help.

[MiHatsuni]

2 hours ago, Windows7ge said:

It's hard to see the end of the cable because everything is black but it appears to be a single row of 4 holes. If it's two rows of holes then it still needs to be flipped upside down and moved to the right. If the connector doesn't allow you to do this then the pins in the head were installed wrong. If you could unplug it and get us a clearer image of the cable end it'd help.

Ah its work !

I put the cable correctly and its work !

[Windows7ge]

5 hours ago, MiHatsuni said:

Ah its work !

I put the cable correctly and its work !

Good. Usually when it's two rows then they attach a 2 by 5 square connector with one hole blocked off so you know the orientation but they didn't do it for this product so its easy to plug it in wrong.

[MiHatsuni]

6 hours ago, Windows7ge said:

Good. Usually when it's two rows then they attach a 2 by 5 square connector with one hole blocked off so you know the orientation but they didn't do it for this product so its easy to plug it in wrong.

Yep !

 

Thanks a lot

[Windows7ge]

10 hours ago, MiHatsuni said:

Yep !

 

Thanks a lot

You're welcome. If you have any issues in the future don't hesitate to come back to the LTT forum. Someone should help you. (Although I won't lie, depending on the problem sometimes nobody replies because they don't know, sometimes nobody replies because the Topics bar gets bombarded with new topics and the older ones get wiped off the page then nobody finds them later. If this happens, I'd wait 24 hours and post it again the next day. You can get in trouble for posting identical topics more than once so space them out if you don't get a reply on one. Sometimes it does take 24 hours to get any reply. Speaking from experience but beyond 24 hours a reply is rare. That's just how it is on this forum.)