Razor Naga Chroma Problems

[Captinjigglesworth]

Hello all,

For the past 2 weeks my razor naga wireless mouse has a problem where when i scroll down on the wheel it does down one and goes up two and this makes viewing web pages really annoying

[SlipperyPete]

2 minutes ago, Captinjigglesworth said:

Hello all,

For the past 2 weeks my razor naga wireless mouse has a problem where when i scroll down on the wheel it does down one and goes up two and this makes viewing web pages really annoying

my apartment-mates naga does the same thing. it is just a defect that happens over time

[Captinjigglesworth]

4 minutes ago, SlipperyPete said:

my apartment-mates naga does the same thing. it is just a defect that happens over time

is there any fix

[SlipperyPete]

1 minute ago, Captinjigglesworth said:

is there any fix

not that we were able to find. its  a sensor defect

 

[Captinjigglesworth]

Just now, SlipperyPete said:

not that we were able to find. its  a sensor defect

 

Do u know if they would accept an rma its been over 1 yr

[Captinjigglesworth]

Just now, Captinjigglesworth said:

Do u know if they would accept an rma its been over 1 yr

I paid 150 and dont want to have to buy a second one

[SlipperyPete]

13 minutes ago, Captinjigglesworth said:

I paid 150 and dont want to have to buy a second one

Razer mice have a 2 year warranty. They require a few things to be authorized.

 

they need to check to see if it is an authorized purchase. a reciept or order confirmation will do fine.

you need to check if it is covered under the warranty

 

all the info you should need is in the link below:

https://www.razerzone.com/warranty

 

If you cant get a refund/replacement i linked two different naga chroma mice below. One of them being wired and the other wireless.

 

Wired:

https://www.amazon.com/Razer-Naga-Chroma-Programmable-Adjustible/dp/B01798WKTY/ref=sr_1_1?ie=UTF8&qid=1519604330&sr=8-1&keywords=razer+naga+chroma

 

Wireless:

https://www.amazon.com/Razer-Naga-Chroma-Gaming-Mouse/dp/B00NW6T6CC/ref=sr_1_2?ie=UTF8&qid=1519604330&sr=8-2&keywords=razer+naga+chroma

 

[Captinjigglesworth]

1 minute ago, SlipperyPete said:

Razer mice have a 2 year warranty. They require a few things to be authorized.

 

they need to check to see if it is an authorized purchase. a reciept or order confirmation will do fine.

you need to check if it is covered under the warranty

 

all the info you should need is in the link below:

https://www.razerzone.com/warranty

 

If you cant get a refund/replacement i linked two different naga chroma mice below. One of them being wired and the other wireless.

 

Wired:

https://www.amazon.com/Razer-Naga-Chroma-Programmable-Adjustible/dp/B01798WKTY/ref=sr_1_1?ie=UTF8&qid=1519604330&sr=8-1&keywords=razer+naga+chroma

 

Wireless:

https://www.amazon.com/Razer-Naga-Chroma-Gaming-Mouse/dp/B00NW6T6CC/ref=sr_1_2?ie=UTF8&qid=1519604330&sr=8-2&keywords=razer+naga+chroma

 

Thanks so much i requested an rma thanks for Ur help

[SlipperyPete]

3 minutes ago, Captinjigglesworth said:

Thanks so much i requested an rma thanks for Ur help

np best of luck bro