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Pixel 2 XL Charging Issue

Votivee
By Votivee
in Phones and Tablets
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My mom just bought a Pixel 2 XL, brand new from Verizon with a little promo they were having. My mom is not tech savvy at all, and even she was noticing that it is taking absurdly long to charge.

 

The Pixel displays "Rapidly Charging" on the screen, however the estimated charging time from 10% to 100% is 8+ hours, and takes pretty much that entire time to charge. A modern smartphone should not still be charging after a normal night's sleep.

 

Yes, I have tried multiple different chargers, outlets, and car chargers, all of which are fast charge compatible, and they also quick charge my S8+.

 

Clearly this is an issue with the phone. Is there a setting or something that I am missing, or should I contact google support?

~Air Cooling Advocate~

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Just want to confirm one thing, is it super slow the whole time or is it just really slow, say, from 95-100%?

 

If it's super slow the whole time, contact Google/Verizon. If not, it's still not normal but I'm not sure if it's a huge deal.

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And if you're curious (or a stalker) I have a Just Black Pixel 2 XL 64gb

 

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21 minutes ago, Votivee said:

My mom just bought a Pixel 2 XL, brand new from Verizon with a little promo they were having. My mom is not tech savvy at all, and even she was noticing that it is taking absurdly long to charge.

 

The Pixel displays "Rapidly Charging" on the screen, however the estimated charging time from 10% to 100% is 8+ hours, and takes pretty much that entire time to charge. A modern smartphone should not still be charging after a normal night's sleep.

 

Yes, I have tried multiple different chargers, outlets, and car chargers, all of which are fast charge compatible, and they also quick charge my S8+.

 

Clearly this is an issue with the phone. Is there a setting or something that I am missing, or should I contact google support?

take it back to verizon or contact google.

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17 minutes ago, DocSwag said:

Just want to confirm one thing, is it super slow the whole time or is it just really slow, say, from 95-100%?

 

If it's super slow the whole time, contact Google/Verizon. If not, it's still not normal but I'm not sure if it's a huge deal.

Yeah it's slow the whole time. It was at 8% earlier today and we plugged it in in the car before we went on a half-hour drive and it only climbed to 10%. It's only a little over a week old as well.

~Air Cooling Advocate~

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56 minutes ago, Votivee said:

Yeah it's slow the whole time. It was at 8% earlier today and we plugged it in in the car before we went on a half-hour drive and it only climbed to 10%. It's only a little over a week old as well.

Definitely not right at all. I would take it to a Verizon store since I'm not 100% sure if Google deals with the warranty if you buy it through Verizon.

Make sure to quote me or tag me when responding to me, or I might not know you replied! Examples:

 

Do this:

Quote

And make sure you do it by hitting the quote button at the bottom left of my post, and not the one inside the editor!

Or this:

@DocSwag

 

Buy whatever product is best for you, not what product is "best" for the market.

 

Interested in computer architecture? Still in middle or high school? P.M. me!

 

I love computer hardware and feel free to ask me anything about that (or phones). I especially like SSDs. But please do not ask me anything about Networking, programming, command line stuff, or any relatively hard software stuff. I know next to nothing about that.

 

Compooters:

Spoiler

Desktop:

Spoiler

CPU: i7 6700k, CPU Cooler: be quiet! Dark Rock Pro 3, Motherboard: MSI Z170a KRAIT GAMING, RAM: G.Skill Ripjaws 4 Series 4x4gb DDR4-2666 MHz, Storage: SanDisk SSD Plus 240gb + OCZ Vertex 180 480 GB + Western Digital Caviar Blue 1 TB 7200 RPM, Video Card: EVGA GTX 970 SSC, Case: Fractal Design Define S, Power Supply: Seasonic Focus+ Gold 650w Yay, Keyboard: Logitech G710+, Mouse: Logitech G502 Proteus Spectrum, Headphones: B&O H9i, Monitor: LG 29um67 (2560x1080 75hz freesync)

Home Server:

Spoiler

CPU: Pentium G4400, CPU Cooler: Stock, Motherboard: MSI h110l Pro Mini AC, RAM: Hyper X Fury DDR4 1x8gb 2133 MHz, Storage: PNY CS1311 120gb SSD + two Segate 4tb HDDs in RAID 1, Video Card: Does Intel Integrated Graphics count?, Case: Fractal Design Node 304, Power Supply: Seasonic 360w 80+ Gold, Keyboard+Mouse+Monitor: Does it matter?

Laptop (I use it for school):

Spoiler

Surface book 2 13" with an i7 8650u, 8gb RAM, 256 GB storage, and a GTX 1050

And if you're curious (or a stalker) I have a Just Black Pixel 2 XL 64gb

 

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